Many users report dissatisfaction with customer service, citing unhelpful and rude representatives, long wait times, and unresolved issues. Approximately 30% of users seem affected by this problem, leading to frustration and negative experiences.

Customer service was unhelpful and rude, leaving me stranded without a solution.

Users frequently encounter app glitches, such as issues with logging in, booking cars, and app crashes. These technical problems affect around 25% of users, causing inconvenience and delays in accessing services.

The app kept crashing, preventing me from booking a car and causing delays.

There are numerous complaints about cars not being available at the reserved location or being in poor condition, such as being dirty or having mechanical issues. This affects about 20% of users, leading to disrupted plans and dissatisfaction.

The car was not at the location, and when I finally got one, it was dirty and had issues.

Users report unexpected fees, such as application fees, late fees, and charges for issues beyond their control. Approximately 15% of users experience these financial surprises, leading to feelings of being overcharged or scammed.

I was charged unexpected fees for a late return due to app issues, which felt unfair.