See how Grubhub uses Anecdote to map out their new products and keep every team member across the organisation in the loop with key customer issues and insights

Alexandra Motto

Director of Product Operations, Grubhub

Why did Grubhub decide to use Anecdote?

Grubhub are a market leader in food ordering and delivery based in the US. They link 19.9 million active users and 115,000 restaurants across more than 3,200 cities. They partnered with Anecdote to make sense of their disorganised customer feedback.

Anecdote’s level of insight and analysis has been a pivotal factor in driving many of our quarterly product roadmap decisions
What are the key customer feedback analytics tools that the Grubhub team utilizes from Anecdote?

In early 2023, Grubhub joined Anecdote, aiming to enhance customer loyalty, reduce churn rates, and deepen their understanding of consumer preferences and behaviors.

80+ stakeholders tuned into Anecdote's critical email insights
Feature requests to drive their product development roadmap
Bug reports to analyze any user experience issues in their feedback
Slack integration to keep their whole team in the loop with key customer issues
"Thanks to Anecdote, we get weekly insights briefings that have become a must-read for the Grubhub team. With over 80 of us tuned in, we're always on top of the key customer issues and trends that matter."

How does Anecdote work?

We're an easy-to-use customer feedback analytics platform that helps your team understand your customers better.

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Connect your customer feedback sources

Plug in customer feedback sources such as Zendesk, Intercom and Typeform - sit back, relax and let us do the heavy lifting

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Let our AI model tag every feedback ticket

We will tag feature requests, churn issues, legal risks, bugs and specific tags related to your product or company

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Unlock a goldmine of customer insights

Analyze trends, NPS, sentiment - you name it. All in one easy-to-use dashboard, transferable across teams

Try us absolutely free

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