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See how Grubhub uses Anecdote to map out their new products and keep every team member across the organisation in the loop with key customer issues and insights
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Alexandra Motto
Director of Product Operations, Grubhub
Grubhub are a market leader in food ordering and delivery based in the US. They link 19.9 million active users and 115,000 restaurants across more than 3,200 cities. They partnered with Anecdote to make sense of their disorganised customer feedback.
What were Grubhub's key pain points?
Feedback tagging was inconsistent and time-consuming
Leading to disorganized customer data and difficulty in identifying trends and actionable insights
Difficulty in organizing and prioritizing customer feature requests
Risking the development of features that are not aligned with customer needs
Critical bugs sometimes went unnoticed or were discovered too late
Causing potential damage to the company's reputation and user experience
In early 2023, Grubhub joined Anecdote, aiming to enhance customer loyalty, reduce churn rates, and deepen their understanding of consumer preferences and behaviors.
How does Anecdote work?
We're an easy-to-use customer feedback analytics platform that helps your team understand your customers better.
Connect your customer feedback sources
Plug in customer feedback sources such as Zendesk, Intercom and Typeform - sit back, relax and let us do the heavy lifting
Let our AI model tag every feedback ticket
We will tag feature requests, churn issues, legal risks, bugs and specific tags related to your product or company
Unlock a goldmine of customer insights
Analyze trends, NPS, sentiment - you name it. All in one easy-to-use dashboard, transferable across teams
Try us absolutely free
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