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For customer-centric teams at B2C companies

Collect, analyze and act on your customer feedback with AI

An easy-to-use platform that brings all your customer feedback sources into one place for detailed AI analysis and insights.
Trusted by Product and CX Teams at
 

Your feedback tagged with unmatched precision

Our proprietary Natural Language Processing Engine delivers up to 93% accuracy on text based semantics, supported by secure on-prem processing to guarantee the safety of customer data.

Turn competitor feedback into action

Analyze what customers are saying about others in your market. Our system makes it simple to find the alpha in your competitors’ feedback, helping your team shape your product roadmap. Use what you learn to lead the way in your market.

Integrate with over 230+ feedback sources

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Connect your tech stack

Feedback alerts straight to your team

Enable real-time notifications for key customer feedback insights and anecdotes sent straight to your Slack
channels or team email addresses. Simply set the frequency and search term.

Anecdote's ROI 🎯
*on average

1.8%
Reduction in churn
17%
Reduction in support tickets
47%
Faster bug resolution time
5 Days
per month saved tagging tickets

Instantly search through your data

Discover insights in a snap: Our search tool sifts through all your customer feedback, from support to reviews, to find exactly what you're looking for. Perfect for product research and validating hypotheses.

Collect, understand and action your NPS, CSAT and survey responses

Our NLP engine analyzes your survey, NPS, and customer feedback data to reveal key themes, trends, and insights. This enables you to truly understand customer sentiment and critical pain points.

Join Uber, Grubhub and Dropbox in scaling your customer experience strategy

Start your free trial

No matter your role - from Product to Engineering to CX - Anecdote provides tailored plans for your entire customer-centric team.

Unlock your feedback potential

Finding the right CX software shouldn't be hard. Our guide simplifies the decision process so you can confidently choose the platform that best aligns to your needs.

Other software

With Anecdote

Inability to search through all data instantly
Semantic search for product research
No survey creation, sending and analysis feature
Create, send and analyze surveys with AI
Higher data breach risks without on-prem processing
On-premise data processing enabling security and control
No integrations with Project Management Tools
Send feature requests and issues to Asana, Jira and Linear
Limited or no custom tag taxonomy
Build custom taxonomy with ML model trained on your data
Limited dashboard analysis with AI
Create AI dashboards and export them elsewhere

Frequently asked questions

How accurately does Anecdote extract insights from customer feedback data?

Our proprietary NLP engine and machine learning models enable Anecdote to pinpoint insights with acute, personalized accuracy - significantly higher than competitors. With premium you secure custom taxonomy and your own model trained on your data.

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Can non-technical users easily act on Anecdote’s insights?

Yes, our dashboard summarizes actionable findings into simple, interactive visualizations for quick consumption.

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How many languages does Anecdote understand?

Anecdote is Polyglot. It is equally strong in English, Arabic (including dialects), Spanish, Portuguese, Chinese, and the top-40 other most popular languages worldwide.

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What kind of sources can Anecdote analyze for feedback?

Anecdote seamlessly integrates with surveys, review sites, community forums, social channels, and 200+ other sources to uncover insights.

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Is my data secure with Anecdote?

Absolutely. We understand data security is critical. Anecdote is SOC 2 certified and undertakes regular 3rd party penetration tests and audits to validate our strict security practices. We encrypt all data in transit and at rest, and leverage zero-trust access controls across our cloud infrastructure. You can feel confident entrusting your data to our platform. Data is stored in Encrypted S3 bucket and Elastic Search.

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We already use Medallia/Qualtrics. Why should we add Anecdote?

This is a marriage made in heaven. Anecdote complements your existing platforms by extracting 10-20% more actionable insights from feedback using AI - enabling you to prevent churn among disappointed customers, eliminate key pain points impacting NPS, and quantify emotional sentiment around new products to determine launch readiness.

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Download your free app report 🚀

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Uncover a goldmine of customer insights you didn't even know existed.