Enable real-time notifications for key customer feedback insights and anecdotes sent straight to your Slack channels or team email addresses. Simply set the frequency and search term.
Anecdote's ROI 🎯 *on average
Reduction in churn
Reduction in support tickets
Faster bug resolution time
per month saved tagging tickets
Instantly search through your data
Discover insights in a snap: Our search tool sifts through all your customer feedback, from support to reviews, to find exactly what you're looking for. Perfect for product research and validating hypotheses.
Cluster and analyze your NPS, CSAT and survey responses
Our NLP engine analyzes your survey, NPS, and customer feedback data to reveal key themes, trends, and insights. This enables you to truly understand customer sentiment and critical pain points.
Join Uber, Grubhub and Dropbox in scaling your customer experience strategy
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No matter your role - from Product to Engineering to CX - Anecdote provides tailored plans for your entire customer-centric team.
Finding the right CX software shouldn't be hard. Our guide simplifies the decision process so you can confidently choose the platform that best aligns to your needs.
Inability to search through all data instantly
Semantic search for product research
No automated bug detection and analysis
Uncover UX issues and bugs with real-time Slack alerts
Higher data breach risks without on-prem processing
On-premise data processing enabling security and control
Limited or no custom tag taxonomy
Build custom taxonomy with ML model trained on your data
No customized near real-time alerting
Tailored alerts to Slack and email by team member
Frequently asked questions
How accurately does Anecdote extract insights from customer feedback data?
Our proprietary NLP engine and machine learning models enable Anecdote to pinpoint insights with acute, personalized accuracy - significantly higher than competitors. With premium you secure custom taxonomy and your own model trained on your data.
Can non-technical users easily act on Anecdote’s insights?
Yes, our dashboard summarizes actionable findings into simple, interactive visualizations for quick consumption.
How many languages does Anecdote understand?
Anecdote is Polyglot. It is equally strong in English, Arabic (including dialects), Spanish, Portuguese, Chinese, and the top-40 other most popular languages worldwide.
What kind of sources can Anecdote analyze for feedback?
Anecdote seamlessly integrates with surveys, review sites, community forums, social channels, and 65+ other sources to uncover insights.
Is my data secure with Anecdote?
Absolutely. We understand data security is critical. Anecdote is SOC 2 certified and undertakes regular 3rd party penetration tests and audits to validate our strict security practices. We encrypt all data in transit and at rest, and leverage zero-trust access controls across our cloud infrastructure. You can feel confident entrusting your data to our platform. Data is stored in Encrypted S3 bucket and Elastic Search.
We already use Medallia/Qualtrics. Why should we add Anecdote?
This is a marriage made in heaven. Anecdote complements your existing platforms by extracting 10-20% more actionable insights from feedback using AI - enabling you to prevent churn among disappointed customers, eliminate key pain points impacting NPS, and quantify emotional sentiment around new products to determine launch readiness.
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Uncover a goldmine of customer insights you didn't even know existed.