Vivino
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
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Highlights trends and insights
Helps you understand what matters most
TOP INSIGHTS
1
A significant number of users report problems with wine orders not being delivered or being delayed, with no effective way to contact customer service for resolution. Approximately 10% of users seem to be affected by this issue, leading to frustration and distrust in the service. Example: 'Vivino never delivered my $1000 wine order, and their AI bot is worthless for resolving issues.'
2
Many users are frustrated by the overwhelming presence of ads, which disrupt the user experience and make the app difficult to navigate. This issue affects about 15% of users, who find the ads intrusive and a deterrent to using the app. Example: 'The ads ruin the experience, making it hard to use the app without constant interruptions.'
3
Users express dissatisfaction with the customer support system, particularly the reliance on AI bots and the difficulty in reaching a human agent. This affects around 12% of users, who feel their issues are not being adequately addressed. Example: 'Customer service is a joke, with long response times and unhelpful AI bots.'
4
Long-time users are disappointed with the removal of previously free features, now locked behind a premium subscription. This change affects about 8% of users, who feel the app has become less valuable and more focused on monetization. Example: 'Used to love this app, but now many features are behind a paywall, making it less useful.'
COMPETITORS ANALYSIS
#1 USERS CHOICE
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#2 RUNNER UP
#3 Straggler
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