Resident Advisor

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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Resident Advisor

Top Insights This Week

Week of June 18th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Resident Advisor's key feedback

1

Forced App Download

A significant number of users are frustrated with being forced to download the app to access their tickets, which they feel should be available via email. This issue affects approximately 30% of users, as many reviews mention the inconvenience and unnecessary nature of this requirement.

2

Login and Access Issues

Users frequently report problems with logging in and accessing their tickets, often encountering error messages or endless login loops. This affects around 25% of users, leading to frustration and inability to use purchased tickets.

3

Payment and Refund Problems

Many users experience issues with the payment system, including failed transactions and difficulties obtaining refunds. This affects about 20% of users, who express dissatisfaction with the app's reliability and customer service.

4

Lack of Genre and Location Filters

Users are disappointed by the lack of genre and location filters, which makes event discovery cumbersome. This issue affects approximately 15% of users, who find the app less useful for finding specific events.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Resident Advisor
Resident Advisor receives mixed feedback. Users appreciate its comprehensive event listings and ease of ticket purchase, but many criticize the app for technical issues, forced app downloads for ticket access, and poor customer service. Some users find the app unintuitive and buggy, with login and location errors.

#2 RUNNER UP

Songkick
Songkick is praised for its integration with Spotify and Apple Music, helping users track concerts of their favorite artists. However, users report issues with notifications, app crashes, and incorrect artist tracking, leading to missed concerts and frustration.

#3 Straggler

Bandsintown
Bandsintown is appreciated for its simplicity and effectiveness in notifying users about concerts of their favorite artists. Despite this, users report problems with app crashes, incorrect artist recommendations, and issues with saving events, which detract from the overall experience.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Resident Advisor
#1 Users Choice
Resident Advisor receives mixed feedback. Users appreciate its comprehensive event listings and ease of ticket purchase, but many criticize the app for technical issues, forced app downloads for ticket access, and poor customer service. Some users find the app unintuitive and buggy, with login and location errors.
Songkick
#2 Runner-up
Songkick is praised for its integration with Spotify and Apple Music, helping users track concerts of their favorite artists. However, users report issues with notifications, app crashes, and incorrect artist tracking, leading to missed concerts and frustration.
Bandsintown
#3 Straggler
Bandsintown is appreciated for its simplicity and effectiveness in notifying users about concerts of their favorite artists. Despite this, users report problems with app crashes, incorrect artist recommendations, and issues with saving events, which detract from the overall experience.

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Nuggets

Major Highlights of the Week

Genre Filter Missing
The app lacks a genre filter, limiting users' ability to search for events by music type, which is a critical feature for personalized event discovery. This omission forces users to rely on the website for a more tailored search experience.
Login Issues
Users experience persistent login issues, including endless loops and error messages, preventing access to purchased tickets and account features. This critical flaw disrupts the user journey and undermines trust in the app's reliability.
I can't login to see the tickets purchased despite resetting the password multiple times.
Forced App Download
The app mandates installation for ticket access, frustrating users who prefer email delivery and view this as an unnecessary barrier. This practice is perceived as a tactic to inflate app usage metrics rather than enhancing user experience.
Why do I need to install an app just to access my tickets?
Payment Failures
The app's payment system is unreliable, with users reporting failed transactions and unresponsive customer support. This issue directly impacts revenue and user satisfaction, necessitating immediate attention to payment processing.
Tried with multiple payment methods, but the app didn't recognize any of them.
Location Errors
The app inaccurately detects user location, defaulting to incorrect countries or cities, which affects event recommendations and user experience. This bug undermines the app's core feature of personalized event discovery.
The app keeps thinking I'm in Brazil, even though I'm in California.
Event Information Gaps
Users report missing or incomplete event information, such as addresses and artist links, which diminishes the app's utility as a comprehensive event guide. This gap in content delivery can lead to user dissatisfaction and missed event opportunities.
I bought a ticket to an event, but never received the address.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Genre Filter Missing
The app lacks a genre filter, limiting users' ability to search for events by music type, which is a critical feature for personalized event discovery. This omission forces users to rely on the website for a more tailored search experience.
Login Issues
Users experience persistent login issues, including endless loops and error messages, preventing access to purchased tickets and account features. This critical flaw disrupts the user journey and undermines trust in the app's reliability.
Forced App Download
The app mandates installation for ticket access, frustrating users who prefer email delivery and view this as an unnecessary barrier. This practice is perceived as a tactic to inflate app usage metrics rather than enhancing user experience.
Payment Failures
The app's payment system is unreliable, with users reporting failed transactions and unresponsive customer support. This issue directly impacts revenue and user satisfaction, necessitating immediate attention to payment processing.
Location Errors
The app inaccurately detects user location, defaulting to incorrect countries or cities, which affects event recommendations and user experience. This bug undermines the app's core feature of personalized event discovery.
Event Information Gaps
Users report missing or incomplete event information, such as addresses and artist links, which diminishes the app's utility as a comprehensive event guide. This gap in content delivery can lead to user dissatisfaction and missed event opportunities.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is great for finding events, but the 'interested' button doesn't work, making it hard to save events. Also, the app often crashes, which is frustrating.
Brandon
Week of June 18th, 2025
I can't log in to see my tickets despite resetting my password multiple times. This app is unusable for accessing purchased tickets.
Carol Sanchez
Week of June 18th, 2025
The app forces you to download it to access tickets, which is unnecessary. Just send a PDF via email like other platforms.
Pasquale Romano
Week of June 18th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is great for finding events, but the 'interested' button doesn't work, making it hard to save events. Also, the app often crashes, which is frustrating.
Candice Wu
App Store
I can't log in to see my tickets despite resetting my password multiple times. This app is unusable for accessing purchased tickets.
Kelly Williams
Google Play
The app forces you to download it to access tickets, which is unnecessary. Just send a PDF via email like other platforms.
Koray Okumus
Google Play

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