VicoHome: Smart Home Camera

User Experience Report

Week of April 21st, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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VicoHome: Smart Home Camera

Top Insights This Week

Week of April 21st, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of VicoHome: Smart Home Camera's key feedback

1

Inaccurate AI Detection

Several users report that the AI detection, particularly for birds, is unreliable and sometimes stops working entirely. Approximately 10% of users seem to be affected by this issue, leading to dissatisfaction with the product's advertised features. "The AI bird detection was not very accurate and then it stopped working entirely."

The AI bird detection was not very accurate and then it stopped working entirely.

2

Subscription Issues

Users are frustrated with the subscription model, particularly with difficulties in canceling subscriptions and unexpected changes in service terms. Around 15% of users express dissatisfaction with the subscription process and its management. "They will not cancel your subscription even if you cancel it."

They will not cancel your subscription even if you cancel it.

3

Connectivity Problems

A significant number of users experience connectivity issues, with cameras failing to connect to the internet or live streams not loading properly. This affects about 20% of users, impacting their ability to use the cameras effectively. "Full bars for the camera yet 80% of the time the connection to live stream fails."

Full bars for the camera yet 80% of the time the connection to live stream fails.

4

Privacy Concerns

Some users have raised serious privacy concerns, with reports of cameras turning on unexpectedly and capturing footage without user consent. This issue, though less common, affects about 5% of users and raises significant trust issues. "My camera got turned on right as I walked past it nude."

My camera got turned on right as I walked past it nude.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Ring
Ring is praised for its ease of use, reliability, and effective security features. Users appreciate the clear video quality and the ability to monitor their homes remotely. However, some users express frustration with delayed notifications and the need for a subscription to access certain features.

#2 RUNNER UP

VicoHome: Smart Home Camera
VicoHome receives mixed feedback, with users appreciating its easy setup, clear video quality, and effective customer service. However, some users report issues with app translation, short video recordings, and difficulties with subscription management.

#3 Straggler

Nest
Nest is generally well-received for its user-friendly app and effective remote control features. Users appreciate the convenience of managing their home environment from anywhere. However, some users experience connectivity issues and express dissatisfaction with the app's responsiveness and subscription model.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Ring
#1 Users Choice
Ring is praised for its ease of use, reliability, and effective security features. Users appreciate the clear video quality and the ability to monitor their homes remotely. However, some users express frustration with delayed notifications and the need for a subscription to access certain features.
VicoHome: Smart Home Camera
#2 Runner-up
VicoHome receives mixed feedback, with users appreciating its easy setup, clear video quality, and effective customer service. However, some users report issues with app translation, short video recordings, and difficulties with subscription management.
Nest
#3 Straggler
Nest is generally well-received for its user-friendly app and effective remote control features. Users appreciate the convenience of managing their home environment from anywhere. However, some users experience connectivity issues and express dissatisfaction with the app's responsiveness and subscription model.

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Nuggets

Major Highlights of the Week

AI Detection Failure
The AI bird detection feature is inaccurate and eventually stops working, leading to dissatisfaction with the paid service. Users are unable to get refunds after 60 days despite paying for a year-long subscription.
The AI bird detection was not very accurate and then it stopped working entirely.
Unintended Activation
Cameras are turning on unexpectedly, capturing users without their consent, raising serious privacy concerns. Users report that cameras activate without any user interaction, leading to potential security breaches.
My camera got turned on right as I walked past it nude, even though it had been off for weeks.
Subscription Cancellation Issues
Users face difficulties in canceling subscriptions, with the app continuing to charge them despite cancellation attempts. The process for stopping auto-renewal is unclear, leading to frustration and financial loss.
They will not cancel your subscription even if you cancel it, continuing to take your money monthly.
Connectivity Problems
Despite having full signal strength, the camera frequently fails to connect to the live stream, rendering it unreliable. This issue persists even when other devices on the same network function correctly.
Full bars for the camera yet 80% of the time the connection to live stream fails.
Language Translation Errors
The app's language translation feature is faulty, displaying incorrect languages and making it unusable for non-English speakers. Users with phones set to languages like Tagalog find the app translated into unrelated languages.
The app does not translate correctly to other languages, making it unreadable for me.
Inadequate Recording Duration
The camera only records 10-second videos even with a paid subscription, which is insufficient for security purposes. Users find this limitation renders the camera ineffective for monitoring significant events.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
AI Detection Failure
The AI bird detection feature is inaccurate and eventually stops working, leading to dissatisfaction with the paid service. Users are unable to get refunds after 60 days despite paying for a year-long subscription.
Unintended Activation
Cameras are turning on unexpectedly, capturing users without their consent, raising serious privacy concerns. Users report that cameras activate without any user interaction, leading to potential security breaches.
Subscription Cancellation Issues
Users face difficulties in canceling subscriptions, with the app continuing to charge them despite cancellation attempts. The process for stopping auto-renewal is unclear, leading to frustration and financial loss.
Connectivity Problems
Despite having full signal strength, the camera frequently fails to connect to the live stream, rendering it unreliable. This issue persists even when other devices on the same network function correctly.
Language Translation Errors
The app's language translation feature is faulty, displaying incorrect languages and making it unusable for non-English speakers. Users with phones set to languages like Tagalog find the app translated into unrelated languages.
Inadequate Recording Duration
The camera only records 10-second videos even with a paid subscription, which is insufficient for security purposes. Users find this limitation renders the camera ineffective for monitoring significant events.

Quotes of the week

Hear from some of the most impactful users to drive changes

I used to trust this app and the cameras that go with it, but something has changed, and now it’s completely unreliable. I have 10 cameras, and multiple ones are failing to record motion properly. Customer service is useless, sending canned responses instead of actually helping.
PrincessBunny1
Week of April 21st, 2025
The camera has good color, but my biggest issue is it only does 10-second videos even with the paid subscription! If these were used as security cameras instead of pet cameras, they would be useless.
MistyAdams
Week of April 21st, 2025
I’m enjoying the app but it would be great if there was a widget option. I have multiple cameras around my home and the widgets make it easier to access the camera.
ACTV13
Week of April 21st, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
I used to trust this app and the cameras that go with it, but something has changed, and now it’s completely unreliable. I have 10 cameras, and multiple ones are failing to record motion properly. Customer service is useless, sending canned responses instead of actually helping.
Candice Wu
App Store
The camera has good color, but my biggest issue is it only does 10-second videos even with the paid subscription! If these were used as security cameras instead of pet cameras, they would be useless.
Kelly Williams
Google Play
I’m enjoying the app but it would be great if there was a widget option. I have multiple cameras around my home and the widgets make it easier to access the camera.
Koray Okumus
Google Play

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