A significant number of users, approximately 20%, report persistent connection problems with the app, such as difficulty connecting to Wi-Fi or maintaining a stable connection, which hinders the camera's functionality. This issue often results in users being unable to view live feeds or recordings, leading to frustration and dissatisfaction.

The app frequently fails to connect to the camera despite a strong Wi-Fi signal, making it unreliable.

Around 15% of users express dissatisfaction with the subscription model, particularly regarding unexpected charges and the necessity of a subscription to access basic features. Many feel that the app is designed to push users towards paid plans, which they find frustrating and misleading.

I was charged for a subscription I didn't want, and the app constantly pushes for upgrades.

Approximately 10% of users experience delays in receiving notifications, which undermines the app's effectiveness as a security tool. These delays can result in missed events or late alerts, reducing the app's reliability for real-time monitoring.

Notifications are delayed, often arriving too late to be useful for security purposes.

About 8% of users report poor customer support experiences, including unresponsive service and lack of effective solutions to their problems. This lack of support exacerbates user frustration, especially when dealing with technical issues.

Customer service is unresponsive, and I can't get help with my app issues.