A significant number of users, approximately 40%, are frustrated with the new requirement to pay for a subscription to access video recordings, which were previously free. This change has led many to consider switching to other brands.

I used to get 3 days of recordings for free, but now I have to pay to watch any video, making the cameras useless without a subscription.

Around 20% of users report that their cameras intermittently stop recording or fail to capture motion events, leading to missed important moments and dissatisfaction with the product's reliability.

My cameras stop recording every night between 10-11pm and resume at 5am, missing crucial motion alerts.

Approximately 10% of users experience challenges in canceling their subscriptions, often getting stuck in loops with AI bots and finding no clear path to cancel, leading to frustration and feeling trapped.

I've tried several times to cancel my subscription, but the app sends me in circles with an AI bot and no clear cancellation option.

About 15% of users are affected by delayed or missing notifications, which undermines the app's effectiveness in providing timely alerts for motion detection, causing users to miss important events.

I get alerts only after the motion is no longer present, making the notifications pointless and unreliable.