Myntra – Fashion & Lifestyle

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Myntra – Fashion & Lifestyle's key feedback

Slow App Performance

Many users report that the app is extremely slow, affecting their shopping experience. Approximately 20% of users have mentioned issues with app speed, particularly on iOS devices, leading to frustration and app deletion.

The app is so slow that it would be faster to travel to the shop and purchase.

Poor Customer Service

A significant number of users are dissatisfied with customer service, citing unhelpful responses and unresolved issues. Around 15% of users have expressed frustration with the lack of effective support, leading to unresolved complaints and negative experiences.

Customer care was unable to help and asked to write an email.

Payment and Refund Issues

Users frequently encounter problems with payments not going through and delays in receiving refunds. Approximately 10% of users have experienced issues with payment processing and refund delays, causing significant inconvenience.

I placed the order and got charged, but the order didn’t go through, and it took 3 days to get my money back.

Order and Delivery Problems

There are numerous complaints about orders being canceled or delayed without proper communication. About 12% of users have faced issues with order cancellations and delivery delays, leading to dissatisfaction and mistrust.

Orders that should have arrived within a reasonable timeframe are still pending even after more than a week.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Shein

Shein is praised for its trendy and affordable clothing, with users enjoying the variety and frequent sales. The app is easy to navigate, and 70% of users report satisfaction with their purchases. However, some users express concerns about the quality of certain items and the return process, which can be cumbersome.

#2 RUNNER UP

Romwe

Romwe is favored for its inexpensive and stylish clothing options, with many users highlighting the app's affordability and variety. 60% of users rate the app highly, appreciating the trendy designs. However, delivery times and customer service are areas where users see room for improvement.

#3 Straggler

Club Factory

Club Factory receives mixed reviews, with users appreciating the low prices and diverse product range. However, only 50% of users express satisfaction, as many report issues with product quality and delayed deliveries. Customer service is also a common point of criticism.

Nuggets

Major Highlights of the Week

Payment Failures 💳

Users experience frequent payment failures, with transactions timing out or not processing correctly, leading to frustration and delays. This issue is compounded by the app's inability to handle OTPs effectively, causing further inconvenience.

I tried to make a payment, but it failed multiple times, and I didn't receive the OTP.

Slow App Performance 🐢

The app's sluggish performance, especially on iOS devices, hinders the shopping experience, with users reporting long load times and difficulty in navigating the app. This affects user satisfaction and could lead to decreased engagement.

The app is very slow on iOS, making it frustrating to use.

Customer Support Issues 📞

Customer support is often unhelpful, with users reporting unresolved issues and a lack of effective communication. This leads to dissatisfaction and a perception of poor service quality.

Customer care was unable to help and asked to write an email.

Order Cancellations 🚫

Frequent order cancellations due to stock issues or technical errors frustrate users, as they often occur without adequate explanation or compensation. This undermines trust in the platform's reliability.

My order got cancelled on the day of delivery, and this happened multiple times.

Return and Refund Challenges 🔄

The return and refund process is cumbersome, with users facing difficulties in returning items and receiving refunds, especially when products are delivered without proper tags. This creates a negative post-purchase experience.

I returned a saree but didn't receive any refund.

Wishlist Limitations 📋

The app's wishlist feature is limited, allowing only a small number of items to be saved, which restricts users' ability to plan future purchases. This limitation can deter users from engaging with the app more frequently.

I can't save more than 50 items in my wishlist.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Payment Failures 💳

Slow App Performance 🐢

Customer Support Issues 📞

Customer support is often unhelpful, with users reporting unresolved issues and a lack of effective communication. This leads to dissatisfaction and a perception of poor service quality.

Order Cancellations 🚫

Return and Refund Challenges 🔄

Wishlist Limitations 📋

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is so slow that it would be faster to travel to the shop and purchase. Also, the customer service is extremely bad. Wrong product sent and no sign of refund or return for over 6 weeks and multiple follow-ups over calls, emails, and escalation.

Isvaram

Week of April 9th, 2025

I ordered a product hair serum and they delivered me a shirt and after I raised a complaint they don't have any solution. They told me that we have delivered the right product but when it hasn't reached me they are not even concerned about the customer after paying so much money they provide a terrible service worse experience ever.

A Google user

Week of April 9th, 2025

I have been shopping from Myntra for a really long time and I'm an icon member. Recently, when I placed an order, they sent me the wrong product. When I raised a return request, they rejected it, saying that they had delivered the right product, and I tampered with it. Even after providing images and speaking to customer care multiple times, my issue wasn't resolved. Customer support is absolutely useless. Terrible experience. I will never shop from Myntra again. They are scamming the customers.

A Google user

Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Myntra – Fashion & Lifestyle

Top Insights This Week

Slow App Performance

Poor Customer Service

Payment and Refund Issues

Order and Delivery Problems

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts