Many users report significant delays in receiving their orders, with some waiting weeks beyond the expected delivery date. Approximately 15% of users seem to be affected by this issue, leading to frustration and dissatisfaction. "My order was delayed, and despite multiple follow-ups, there was no resolution from customer service."

Customers frequently experience problems with returning items and receiving refunds, with some returns being rejected without clear reasons. This issue affects about 10% of users, causing them to lose trust in the platform. "I tried to return a product, but the pickup was repeatedly canceled, and I never got my refund."

A significant number of users are unhappy with the customer service, citing unhelpful responses and unresolved issues. Around 12% of users express dissatisfaction with the support they receive. "Customer service is completely useless — just scripted responses and no real help."

Users are frustrated with the non-refundable platform fee charged on every order, even when items are returned. This affects about 8% of users, who feel it's an unfair hidden cost. "Even if I return an item, the Platform Fee is not refunded. They loot us in every order."