Many users report significant issues with service reliability, including dropped calls and poor data connectivity, affecting approximately 20% of users. These issues are particularly problematic in certain areas, leading to frustration and dissatisfaction.

I frequently experience dropped calls and poor data connectivity, making the service unreliable.

A notable number of users express dissatisfaction with customer service, citing difficulties in reaching live representatives and ineffective automated systems. This issue affects around 15% of users, leading to unresolved problems and increased frustration.

Customer service is unhelpful, and it's nearly impossible to reach a live person for assistance.

Users are frustrated by unexpected fees and pricing discrepancies, such as hidden charges and promotional pricing that increases after the initial period. This affects about 10% of users, causing confusion and dissatisfaction with billing practices.

I was charged unexpected fees that were not clearly disclosed, making the service more expensive than advertised.

Several users report issues with the app's functionality, including login problems and difficulty accessing account information. These technical issues impact approximately 10% of users, hindering their ability to manage their accounts effectively.

The app frequently logs me out and doesn't retain my password, making it difficult to manage my account.