A significant number of users experience frequent login problems with the app, including being logged out unexpectedly and facing issues with Touch ID and password recognition. Approximately 20% of users report these issues, which disrupt their ability to manage their accounts effectively.

The app keeps logging me out and says my password is wrong, even though it works on the desktop.

Users express dissatisfaction with customer service, citing long wait times, language barriers, and repetitive troubleshooting processes. About 15% of users mention these frustrations, which lead to unresolved issues and a negative customer experience.

I spent over 15 hours trying to fix my phone with customer service, repeating my issue multiple times without resolution.

Some users report poor network coverage and slow data speeds, despite Mint Mobile's use of T-Mobile towers. Approximately 10% of users are affected, experiencing dropped calls and slow internet, which diminishes the value of the service.

I never have more than two bars, and speeds are always slow, making it hard to load even short clips.

The app's functionality is criticized for being opaque and difficult to navigate, with issues like hidden auto-renew buttons and broken authentication processes. Around 10% of users find these issues frustrating, as they complicate plan management.

The app hides the auto-renew button and has broken authentication, making it hard to manage my account.