Mint Mobile
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
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Highlights trends and insights
Helps you understand what matters most
TOP INSIGHTS
1
A significant number of users, approximately 15%, report issues with receiving verification codes, which prevents them from accessing their accounts through the app. This problem forces users to rely on the website for account management.
2
Around 10% of users are confused about their data usage, with some experiencing unexpectedly high data consumption and unclear options for data plan adjustments, leading to additional costs.
3
Approximately 20% of users express dissatisfaction with customer service, citing poor communication, unhelpful responses, and unresolved issues, which leads to frustration and consideration of switching providers.
4
About 12% of users managing family accounts report difficulties in viewing and managing data usage for family members, with missing features and errors in the app causing inconvenience.
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
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