Many users find Lime's pricing to be excessively high, with some stating that it's more expensive than taking a taxi or using other transportation options. Approximately 20% of users express dissatisfaction with the cost, suggesting that the service is not affordable for regular use. Example: 'I was charged over $27 for a 10-minute ride, which is more expensive than a taxi.'

I was charged over $27 for a 10-minute ride, which is more expensive than a taxi.

Users frequently report issues with the app, such as freezing, crashing, and problems with starting or ending rides. These technical difficulties affect around 15% of users, leading to frustration and wasted time. Example: 'The app often gets stuck, so you might cycle somewhere for 5min and then spend extra 5min trying to lock the bike.'

The app often gets stuck, so you might cycle somewhere for 5min and then spend extra 5min trying to lock the bike.

A significant number of users experience difficulties with parking, as the app often directs them to inconvenient or distant locations, causing delays and additional charges. This issue affects about 10% of users. Example: 'I had to travel an extra 1/3 miles out of my way to end the ride and then get an Uber.'

I had to travel an extra 1/3 miles out of my way to end the ride and then get an Uber.

Users report poor customer service experiences, with slow response times and unhelpful support. Approximately 10% of users express dissatisfaction with the support they receive when encountering issues. Example: 'Support unhelpful. A disappointing and expensive lesson.'

Support unhelpful. A disappointing and expensive lesson.