Fitbit

User Experience Report

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Fitbit

Top Insights This Week

Week of June 20th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Fitbit's key feedback

1

Syncing Issues

A significant number of users, approximately 40%, report persistent syncing issues between their Fitbit devices and the app, leading to frustration and unreliable data tracking. This problem often requires users to repeatedly uninstall and reinstall the app or reset their devices.

I have to uninstall and reinstall the app at least once a week to get it to sync properly.

2

Google Integration Concerns

Around 30% of users express dissatisfaction with the forced integration with Google accounts, citing loss of data, privacy concerns, and a decline in app functionality since the transition. Many users feel that the app has become less user-friendly and more intrusive.

Since moving my account to Google, the app has completely failed and doesn't sync properly.

3

Fitbit Labs Intrusion

Approximately 25% of users are frustrated with the persistent Fitbit Labs notifications that cannot be dismissed, even after opting out. This has led to a negative user experience as these notifications take up valuable screen space.

The Fitbit Labs prompt won't leave the app home screen, no matter how many times you try to opt out.

4

Menstrual Health Tracking Issues

About 20% of users, particularly those using the menstrual health tracking feature, report that recent updates have made the feature less intuitive and harder to use. The changes have removed useful functionalities, making it difficult for users to track their cycles effectively.

The recent update has made the menstrual health tracking feature completely unusable.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Garmin Connect
Garmin Connect is praised for its comprehensive tracking features and user-friendly interface, although some users find the app outdated and desire a more modern design. The app's reliability and detailed data presentation are appreciated, but there are complaints about syncing issues and the need for constant updates.

#2 RUNNER UP

Samsung Health
Samsung Health is well-regarded for its functionality and ease of use, with users appreciating its ability to track various health metrics. However, iOS users report issues with syncing and missing features compared to the Android version, leading to a less satisfactory experience.

#3 Straggler

Fitbit
Fitbit receives mixed feedback, with long-time users expressing dissatisfaction over recent updates that have removed popular features and introduced usability issues. While some users still appreciate its motivational aspects and tracking capabilities, many are frustrated with syncing problems and the perceived decline in product quality since Google's acquisition.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Garmin Connect
#1 Users Choice
Garmin Connect is praised for its comprehensive tracking features and user-friendly interface, although some users find the app outdated and desire a more modern design. The app's reliability and detailed data presentation are appreciated, but there are complaints about syncing issues and the need for constant updates.
Samsung Health
#2 Runner-up
Samsung Health is well-regarded for its functionality and ease of use, with users appreciating its ability to track various health metrics. However, iOS users report issues with syncing and missing features compared to the Android version, leading to a less satisfactory experience.
Fitbit
#3 Straggler
Fitbit receives mixed feedback, with long-time users expressing dissatisfaction over recent updates that have removed popular features and introduced usability issues. While some users still appreciate its motivational aspects and tracking capabilities, many are frustrated with syncing problems and the perceived decline in product quality since Google's acquisition.

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Nuggets

Major Highlights of the Week

Google Integration Issues
The transition to Google accounts has caused significant dissatisfaction, with users reporting data loss and forced account changes. This has led to a decline in user trust and consideration of alternative products.
I loved my Fitbit but now I have to sign in with Google or lose my data and ability to use the Fitbit.
Syncing Problems
Users are experiencing persistent syncing issues between their Fitbit devices and the app, leading to frustration and unreliable data tracking. This problem is exacerbated by ineffective troubleshooting steps provided by support.
My Fitbit won't sync to my phone; I've tried everything, and it still doesn't work.
Fitbit Labs Intrusion
The Fitbit Labs feature is intrusive, with users unable to dismiss its notifications, leading to a negative user experience. This persistent prompt is seen as a push for unwanted data collection.
Fitbit Labs notifications won't go away, cluttering the app and ignoring my opt-out choice.
Menstrual Tracker Downgrade
The recent update to the menstrual health tracker has made it less user-friendly, removing key features and making it difficult to track cycles effectively. This has led to user dissatisfaction and consideration of alternative apps.
The menstrual tracker update is terrible; I can't see my cycle day or log symptoms easily.
Battery Drain Issues
Users report significant battery drain on both Fitbit devices and connected phones, particularly after recent updates. This issue affects the usability and reliability of the devices.
Since the update, my Fitbit's battery drains in less than a day, making it unusable.
Customer Support Frustrations
Users express frustration with the lack of effective customer support, citing automated responses and unresolved issues. This has led to a decline in user satisfaction and brand loyalty.
Customer support is useless; no live contact or solutions, just automated replies.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Google Integration Issues
The transition to Google accounts has caused significant dissatisfaction, with users reporting data loss and forced account changes. This has led to a decline in user trust and consideration of alternative products.
Syncing Problems
Users are experiencing persistent syncing issues between their Fitbit devices and the app, leading to frustration and unreliable data tracking. This problem is exacerbated by ineffective troubleshooting steps provided by support.
Fitbit Labs Intrusion
The Fitbit Labs feature is intrusive, with users unable to dismiss its notifications, leading to a negative user experience. This persistent prompt is seen as a push for unwanted data collection.
Menstrual Tracker Downgrade
The recent update to the menstrual health tracker has made it less user-friendly, removing key features and making it difficult to track cycles effectively. This has led to user dissatisfaction and consideration of alternative apps.
Battery Drain Issues
Users report significant battery drain on both Fitbit devices and connected phones, particularly after recent updates. This issue affects the usability and reliability of the devices.
Customer Support Frustrations
Users express frustration with the lack of effective customer support, citing automated responses and unresolved issues. This has led to a decline in user satisfaction and brand loyalty.

Quotes of the week

Hear from some of the most impactful users to drive changes

The Fitbit app has become more cluttered and annoying to use. I mainly track steps and other activity, and use the silent alarm. I do the same activities, but 'recent' activities display a set of things I never do, forcing me to select the correct activity every day. Setting a silent alarm is now buried 4 clicks deep. These recent versions provide a less than desirable experience, and I say this with 25 years of UX experience.
SurvivorSupporter
Week of June 20th, 2025
I bought my parents and myself a Charge 6 and all of us have the constant 'phone disconnected' symbol on the Fitbit. It never syncs until we manually open the Fitbit app again and it takes several minutes to sync. None of us had this issue for the first month or so using the Fitbit, but the past month it has never worked correctly. This could be due to issues in the latest app release but it seems these issues plague Fitbit on iOS and Googled now owning Fitbit it seems to be less of a focus on fixing these issues.
ns1902
Week of June 20th, 2025
I’ve been a loyal Fitbit user, but this experience has been unacceptable. I recently upgraded to an iPhone 16 Pro Max running iOS 18.5, and the Fitbit app freezes instantly on launch. No interaction, no workaround, nothing. I’ve tried everything - deleting and reinstalling, resetting permissions, disabled Siri integration, background refresh, Bluetooth tweaks, full OS resets - nothing works. What’s worse? Customer support is useless. No live contact. No solutions. No escalation. Just automated replies or vague 'we’ll get back to you' messages. It’s been weeks and still no one has helped me get the app working on my new phone - which is a top-tier device that should be fully supported. This isn’t just an inconvenience - this is a total failure for a health and fitness platform that people rely on. If Google can’t maintain basic compatibility between iOS updates and their own app, they shouldn’t be in the fitness game. Fitbit, do better. Or get out of the way!
Perttunen
Week of June 20th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The Fitbit app has become more cluttered and annoying to use. I mainly track steps and other activity, and use the silent alarm. I do the same activities, but 'recent' activities display a set of things I never do, forcing me to select the correct activity every day. Setting a silent alarm is now buried 4 clicks deep. These recent versions provide a less than desirable experience, and I say this with 25 years of UX experience.
Candice Wu
App Store
I bought my parents and myself a Charge 6 and all of us have the constant 'phone disconnected' symbol on the Fitbit. It never syncs until we manually open the Fitbit app again and it takes several minutes to sync. None of us had this issue for the first month or so using the Fitbit, but the past month it has never worked correctly. This could be due to issues in the latest app release but it seems these issues plague Fitbit on iOS and Googled now owning Fitbit it seems to be less of a focus on fixing these issues.
Kelly Williams
Google Play
I’ve been a loyal Fitbit user, but this experience has been unacceptable. I recently upgraded to an iPhone 16 Pro Max running iOS 18.5, and the Fitbit app freezes instantly on launch. No interaction, no workaround, nothing. I’ve tried everything - deleting and reinstalling, resetting permissions, disabled Siri integration, background refresh, Bluetooth tweaks, full OS resets - nothing works. What’s worse? Customer support is useless. No live contact. No solutions. No escalation. Just automated replies or vague 'we’ll get back to you' messages. It’s been weeks and still no one has helped me get the app working on my new phone - which is a top-tier device that should be fully supported. This isn’t just an inconvenience - this is a total failure for a health and fitness platform that people rely on. If Google can’t maintain basic compatibility between iOS updates and their own app, they shouldn’t be in the fitness game. Fitbit, do better. Or get out of the way!
Koray Okumus
Google Play

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