A significant number of users, approximately 10%, report difficulties with payment processing, experiencing repeated errors and delays before transactions are completed. This issue causes frustration and can deter users from completing their purchases.

I spent half an hour retyping and resubmitting everything, trying different payment methods before it finally went through.

Around 15% of users express dissatisfaction with customer service, citing unresponsive support and unresolved issues, such as incorrect orders and delayed refunds. This lack of effective communication and resolution leads to a negative shopping experience.

No one answered my calls or emails, and they failed to respond for refund items, which made me stuck with it.

Approximately 12% of users report receiving incorrect or damaged items, with some alleging that the wrong items are sent intentionally. This issue is compounded by slow or non-existent resolutions from customer service.

I ordered Sunglasses and got another pair that I didn’t order, and since then, I tried to reach them to take the wrong order and refund my money.

About 8% of users experience technical issues with the app, such as glitches, crashes, and problems with filters and navigation. These issues hinder the shopping experience and can lead to user frustration.

The app is glitchy, took multiple attempts to set up an account, and kept receiving 'we’re having issues, please try again' notices.