Dubizzle

User Experience Report

Week of May 26th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Dubizzle

Top Insights This Week

Week of May 26th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Dubizzle's key feedback

1

Poor Notification and Messaging UX

Around 16% of users complain about not receiving timely notifications for chats or listing activity. This leads to missed leads, reduced seller engagement, and frequent complaints from buyers.

I don’t get any notifications when someone messages me. I have to manually check the app every time.

2

Frustration with Ad Posting Flow

Users express frustration with the ad creation process. Common complaints include form resets, confusing input fields (like date of birth), and unstable session handling that leads to repeated restarts.

I’ve had to start over multiple times!! It resets the form every time I’m halfway through posting.

3

Distrust in Platform Quality (Spam & Fraud)

Multiple users raise concerns about fake listings, spammy ads, or fraudulent behavior on the platform. Some also mention review manipulation or a decline in ad performance due to perceived lack of moderation.

The app is filled with fake ads and I don’t trust any seller unless I call and double check everything.

4

App Stability and Performance Issues

Roughly 19% of users report frequent crashes, freezing, or slow load times—especially during ad creation or message checking. These issues disrupt core flows and undermine user trust in the platform’s reliability.

The app crashes after a few searches or when I try to post an ad. It’s barely usable right now.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Dubizzle
Dubizzle receives mixed feedback, with users appreciating its platform for buying and selling but expressing frustration over technical issues and customer service. Some users find the app easy to use, while others report problems with notifications and account management.

#2 RUNNER UP

Opensooq
Opensooq is praised for its user-friendly platform and strong community, making it easy to buy and sell items. However, users criticize the high fees and occasional customer service issues, with some experiencing scams and slow responses.

#3 Straggler

OLX
OLX faces criticism for technical glitches and poor customer support, with users frustrated by app crashes and account issues. Despite these challenges, some users find it effective for quick sales, though many express dissatisfaction with recent updates and service quality.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Dubizzle
#1 Users Choice
Dubizzle receives mixed feedback, with users appreciating its platform for buying and selling but expressing frustration over technical issues and customer service. Some users find the app easy to use, while others report problems with notifications and account management.
Opensooq
#2 Runner-up
Opensooq is praised for its user-friendly platform and strong community, making it easy to buy and sell items. However, users criticize the high fees and occasional customer service issues, with some experiencing scams and slow responses.
OLX
#3 Straggler
OLX faces criticism for technical glitches and poor customer support, with users frustrated by app crashes and account issues. Despite these challenges, some users find it effective for quick sales, though many express dissatisfaction with recent updates and service quality.

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Nuggets

Major Highlights of the Week

Inconsistent Support Quality
Users say support replies are slow, unhelpful, or generic. This creates friction during disputes or payment-related issues.
I’ve contacted support multiple times and always get copy-paste answers with no real solution.
Redundant Experience Across App and Mobile Web
Some users point out that the app offers no real benefit over the mobile website, leading to questions about its necessity.
So its basically the website wrapped in an app. What’s the point if it works the same but slower?
No Ad Performance Tracking
Sellers want analytics on ad views or interest levels. The absence of this makes it hard for users to optimize or know when to repost.
I don’t know how many people have seen my ad or if it’s worth refreshing it.
Pricing and Monetization Frustrations
Users complain that more ad types require payment now, with little value delivered in return. Some also report ads being removed despite payment.
UI/UX Clarity Gaps
Users cite unclear field labels, clunky navigation, and inconsistent language as barriers during account setup and ad posting.
Who designs that?? I had to backtrack month by month just to pick my birthdate.
Unwanted Notifications or Spam Alerts
While some users don’t receive critical notifications, others report being spammed with irrelevant alerts or promotional messages they can't opt out of.
Too many alerts that don’t matter and no way to turn them off. It’s all just noise.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Inconsistent Support Quality
Users say support replies are slow, unhelpful, or generic. This creates friction during disputes or payment-related issues.
Redundant Experience Across App and Mobile Web
Some users point out that the app offers no real benefit over the mobile website, leading to questions about its necessity.
No Ad Performance Tracking
Sellers want analytics on ad views or interest levels. The absence of this makes it hard for users to optimize or know when to repost.
Pricing and Monetization Frustrations
Users complain that more ad types require payment now, with little value delivered in return. Some also report ads being removed despite payment.
UI/UX Clarity Gaps
Users cite unclear field labels, clunky navigation, and inconsistent language as barriers during account setup and ad posting.
Unwanted Notifications or Spam Alerts
While some users don’t receive critical notifications, others report being spammed with irrelevant alerts or promotional messages they can't opt out of.

Quotes of the week

Hear from some of the most impactful users to drive changes

When you complain to dubizzle about a seller they take absolutely no action. also when you add reviews about bad sellers they don't apply the review to the profile.
Mick P
Week of May 26th, 2025
guys, the app works very fine no issues at all but the only thing is the app doesn't have is the dark mode on ... kindly add it as soon as possible!
Zinou 23
Week of May 26th, 2025
Very useful in finding Residential Flats. But location is not accurate many a times.
Hamid Kaka
Week of May 26th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
When you complain to dubizzle about a seller they take absolutely no action. also when you add reviews about bad sellers they don't apply the review to the profile.
Candice Wu
App Store
guys, the app works very fine no issues at all but the only thing is the app doesn't have is the dark mode on ... kindly add it as soon as possible!
Kelly Williams
Google Play
Very useful in finding Residential Flats. But location is not accurate many a times.
Koray Okumus
Google Play

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