‍Anecdote 🪴 - Customer Success / Chief of Staff / Operations

Anecdote is seeking a smart individual to join our highly experienced and global team full-time and manage Customer Success and Operations. As an early member of our company, you'll have a disproportionate impact on accelerating our mission of transforming customer experiences worldwide.

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Anecdote was built by ex-Meta, Cisco, Uber product and Applied AI founders. Our mission? To unlock valuable, untapped, insights from customer feedback to help companies make better decisions and grow faster.

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So, what do we do? Anecdote brings all your customer feedback together in one dashboard - from app reviews and support chats to surveys and social media - for super easy analysis. Our AI-powered platform empowers team’s from companies like Grubhub, Calo, Ruggable and Uber with actionable insights so they can deliver a better, more real-time customer experience that drives sustainable growth.

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We're backed by Neo, Propeller and Wamda and many other awesome investors, having raised ~$3m to date. What makes our product unique is that we’re partnered with industry leaders like OpenAI and Nvidia enabling us to increase our accuracy and quality.

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Here’s a little more about Anecdote before diving into the role:

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We are supported by some of the best investors in our field ⚡

• Neo (Top investors like Eric Schmidt, Sheryl Sandberg, Bill Gates, Hadi Partovi, Reid Hoffman and Satya Nadella)
• Wamda
• Sukna
• Propeller

Here’s a few of our customers:

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Grubhub, Uber, Depop, Ruggable, Careem, Dropbox, Bank Al-Etihad, CALO, STC TV.
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Your mission

• Build From The Ground Up: You’ll be hands-on in creating our customer success strategy, working closely with the company's founders. This is your chance to shape how we support our customers from the very start.
• Define Success: You'll establish what success looks like by setting clear, measurable goals. This means deciding on the key performance indicators (KPIs) we'll track to ensure we're always improving.
• Collaborate Across Teams: You won’t be working in a silo. Instead, you'll work closely with our sales, marketing, and business development teams to make sure our approach to customer success is aligned with our broader company goals.
• Lead Process Improvements: You’ll take charge of operational meetings, focusing on enhancing our processes around customer renewals, billing, and contract management. Your goal will be to make these processes as smooth as possible.

Join an amazing team

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Team includes:

• 🔥 >30% former founders, many of whom have worked in top venture backed start-ups and companies or have considerable experience in big-tech. For example Meta, Cisco, Wish, Razor Group and EF.
• 🌍  ~9 nationalities for ~11 people - We’re a super global team 🚀
• Also, the number one thing newcomers notice is that people are truly kind and want to help you grow 😇. More on this when we meet!
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For this role specifically, you’ll mostly be working with:

• Abed, Product (CEO) - Studied Mechatronics Engineering and grew Facebook Shops as Senior Product Manager at Meta, also led AI & ML Product at Careem (until acquired by Uber for $3.1bn), he grew up in Jordan & loves F1 (more here).
• Pavel, Engineering (CTO) - Studied Computer Science at Lomonosov, researched generative deep learning models at Cisco, led Applied AI Research and Data Science at Careem, scaled AI within Wish.com as Applied Research Lead - he grew up in Russia (more here.)
• Johnny, Founder Associate - Worked in acquisitions at Razor Group (eCom tech-unicorn), and helped lead investment’s at Regionally. Grew 2 AI startups before Anecdote, with one successful small-exit. Also scaled a Prompt Engineering newsletter to 22,000 subscribers - grew up in the UK & loves hiking/outdoors (more here).

What we offer

• 🌱 Growing you plan — we’ll help you build your growth plan and support you with all our resources. We’ll intro you to people from Neo and our own networks, support you with the budget to join communities, etc.
• 🌎 We are a fully remote company — We hire the best people in the world without restriction. Work wherever and in whichever timezone you want as long as you share core working hours with our team.
• 🤝 Quarterly in person meetup’s for the team - we organize quarterly in-person meet-up’s for the team. We have monthly games sessions.
  📈 Equity for everyone - we offer competitive compensation and meaningful equity along with a chance to make a significant contribution to companies across the world.
• 🏝 Holiday - 25 days + bank holiday. Time to relax and recuperate.
• 🧠 ChatGPT Pro - subscription
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Join our global team (including 30%+ former founders from top companies) and make a significant impact in accelerating better customer experiences worldwide. 🔥

Qualifications

At least a high 2.1 in your Bachelors degree (3.5 GPA+) or merit (masters) from a highly ranked educational institution. Evidence of previous work experience ( Minimum 2.5 years).

Please send your CV & a short 150 word intro indicating why you think you're a good fit for the role