Analyze and prioritize feedback from 125+ sources with AI, collect more data with surveys and turn your insights into action, super fast.
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Stay secure with enterprise-grade compliance
Collect chat, email and social feedback and more in one inbox, giving agents full history to answer consistently everywhere always.
Agents can see every conversation in one place, so they don’t miss anything.
Customers get faster, more consistent replies no matter how they reach out.
Automatically route and triage tickets before agents see them - freeing your team to focus on the tricky cases, faster and with less effort.
Simple questions get handled automatically, so agents spend time on what really matters.
Helps your team respond quicker without feeling overwhelmed.
Use AI to greet customers, answer complex questions, understand context in every chat, and hand off more complex issues to humans smoothly.
Customers get helpful answers right away, even for tough questions.
If something needs a human, it’s handed off without any confusion.
Surface the best replies, context, and next steps as agents type - cutting handle time and giving confidence in every chat.
Agents get the right info as they type, so they can reply faster.
Helps agents feel more confident with every response.
Set roles, assign chats, and track agent load and quality - so top performers shine and new hires ramp up faster.
Makes it easy to balance work across the team and avoid burnout.
Helps new agents learn quicker and lets strong performers stand out.
Track trends, connect your knowledge base, monitor agent performance, and spot customer issues in real time - so you can solve problems before they grow.
Spot issues early by seeing what’s really going on in real time.
Improve your help center and team based on what customers actually need.
Built for Saudi markets, Anecdote is the only solution that fully meets SAMA and MICT regulations by design, unlike Intercom. Fully audited and tested, we’re also SOC 2 Type II, GDPR, ISO 27001, and HIPAA compliant.
Our AI is industry leading
Designed by experts from Meta and Cisco, our AI consistently delivers market leading precision and results across tagging and insights.
Migrate with one-click
Onboard easily - just connect your feedback sources with one click. A full account can be set-up in a couple of days. Invite everyone from your team.
Access a suite of features
Use AI to collect, understand, track, and act on all your feedback in one platform. We're a one-stop shop for turning feedback into real value.
Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.
Search for product issues and validate hypotheses.
Receive an AI summary, relevant tickets, sentiment and more.
Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.
Transform feedback into actionable trends and categories.
Use AI to turn feedback into impactful business actions.
Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.
Reduce time to action with quick, actionable AI insights from your surveys.
Analyze all your customer feedback, including surveys, in one place.
Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.
Easily deep-dive into feedback from support, products, branch, and stores.
Share feedback dashboards to your team that update in real-time.
Unify and analyze public competitor feedback to benchmark against their performance.
Learn from competitors' strengths and avoid their mistakes.
Create monthly SWOT comparisons.
Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.
Improving customer satisfaction with faster response times.
Identify and address emerging risks more swiftly.
THE PROBLEM
Feedback comes from different sources, takes too long to analyze, and is a total mess. Without AI, it's unreliable and impossible to scale. Trying to use it to inform business decisions? Forget it.
OUR SOLUTION
Using AI, we centralize and analyze your feedback sources, extracting insights that help you make more informed decisions faster.
Improve CSAT
Close the feedback loop
Drive customer love
Detect bugs and pain points
Get alerted on product issues
Get automatic user insights and research
Connect feedback to company goals
Build a more customer-centric company strategy
Improve cross company collaboration
Analyze the latest daily refreshed feedback
See trends as they emerge
Loop in your whole company to key VoC Insights
Reduce product, engineering, and support costs
See trends as they emerge
Save your company tens of thousands in dollar-spend on wasted hours
The all-in-one platform for every team. Whether it’s customer experience or company-wide, our platform helps your team work together, communicate better, and get more done.