Analyze and prioritize feedback from 125+ sources with AI, collect more data with surveys and turn your insights into action, super fast.
14 day free trial, no-card
Stay secure with enterprise-grade compliance
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Collect chat, email and social feedback and more in one inbox, giving agents full history to answer consistently everywhere always.
Agents can see every conversation in one place, so they don’t miss anything.
Customers get faster, more consistent replies no matter how they reach out.
Automatically route and triage tickets before agents see them - freeing your team to focus on the tricky cases, faster and with less effort.
Simple questions get handled automatically, so agents spend time on what really matters.
Helps your team respond quicker without feeling overwhelmed.
Track trends, connect your knowledge base, monitor agent performance, and spot customer issues in real time - so you can solve problems before they grow.
Spot issues early by seeing what’s really going on in real time.
Improve your help center and team based on what customers actually need.
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Built for Saudi markets, Anecdote is the only solution that fully meets SAMA and MICT regulations by design, unlike Intercom. Fully audited and tested, we’re also SOC 2 Type II, GDPR, ISO 27001, and HIPAA compliant.
Our AI Agents are industry leading
Designed by experts from Meta and Cisco, our AI consistently delivers market leading precision and results across chats.
We're the leader in customer support across different dialects
Every reply sounds natural, no matter where you are. All data stays secure and local. Trained on millions of conversations to ensure fluency you can trust.
We boost CSAT and response times
We enable 36% faster resolutions, ensuring customer inquiries are addressed effectively - leading to improved satisfaction and loyalty.
Our AI is industry leading
Designed by experts from Meta and Cisco, our AI consistently delivers market leading precision and results across tagging and insights.
Migrate with one-click
Onboard easily - just connect your feedback sources with one click. A full account can be set-up in a couple of days. Invite everyone from your team.
Access a suite of features
Use AI to collect, understand, track, and act on all your feedback in one platform. We're a one-stop shop for turning feedback into real value.
Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.
Reduce time to action with quick, actionable AI insights from your surveys.
Analyze all your customer feedback, including surveys, in one place.
Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.
Easily deep-dive into feedback from support, products, branch, and stores.
Share feedback dashboards to your team that update in real-time.
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Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.
Improving customer satisfaction with faster response times.
Identify and address emerging risks more swiftly.
THE PROBLEM
Feedback comes from different sources, takes too long to analyze, and is a total mess. Without AI, it's unreliable and impossible to scale. Trying to use it to inform business decisions? Forget it.
OUR SOLUTION
Using AI, we centralize and analyze your feedback sources, extracting insights that help you make more informed decisions faster.
Anecdote’s level of insight and analysis has been a pivotal factor in driving many of our quarterly product roadmap decisions.
Anecdote has really improved our speed in resolving issues, especially with the site experience. It’s helped us shift from being reactive to much more proactive.
We were able to fix issues in our account opening process and saw a 4% increase in customer satisfaction as a result
Anecdote’s level of insight and analysis has been a pivotal factor in driving many of our quarterly product roadmap decisions.
Anecdote has really improved our speed in resolving issues, especially with the site experience. It’s helped us shift from being reactive to much more proactive.
We were able to fix issues in our account opening process and saw a 4% increase in customer satisfaction as a result
Anecdote’s level of insight and analysis has been a pivotal factor in driving many of our quarterly product roadmap decisions.
Anecdote has really improved our speed in resolving issues, especially with the site experience. It’s helped us shift from being reactive to much more proactive.
We were able to fix issues in our account opening process and saw a 4% increase in customer satisfaction as a result
Anecdote’s level of insight and analysis has been a pivotal factor in driving many of our quarterly product roadmap decisions.
Anecdote has really improved our speed in resolving issues, especially with the site experience. It’s helped us shift from being reactive to much more proactive.
We were able to fix issues in our account opening process and saw a 4% increase in customer satisfaction as a result
Anecdote’s level of insight and analysis has been a pivotal factor in driving many of our quarterly product roadmap decisions.
Anecdote has really improved our speed in resolving issues, especially with the site experience. It’s helped us shift from being reactive to much more proactive.
We were able to fix issues in our account opening process and saw a 4% increase in customer satisfaction as a result
The all-in-one platform for every team. Whether it’s customer experience or company-wide, our platform helps your team work together, communicate better, and get more done.
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