Scalable CX with Multi-Agent Customer Support

Helping enterprises make customer service more human with AI

Automatically handle up to 60% of support tickets with smart Arabic-first agents. Everything runs from one clear source of truth, with real-time help to guide your team as they work.

Chat with us

Join our next webinar, no camera needed

14 day free trial, no-card

Stay secure with enterprise-grade compliance

A screenshot of Anecdote's app, showing an intuitive search tool

The top Agentic-AI platform built to improve customer experience

Unified Conversations

Collect chat, email and social feedback and more in one inbox, giving agents full history to answer consistently everywhere always.

Agents can see every conversation in one place, so they don’t miss anything.

Customers get faster, more consistent replies no matter how they reach out.

Explore

Smart Ticket Sorting

Automatically route and triage tickets before agents see them - freeing your team to focus on the tricky cases, faster and with less effort.

Simple questions get handled automatically, so agents spend time on what really matters.

Helps your team respond quicker without feeling overwhelmed.

Explore

Automation Agent

Use AI to greet customers, answer complex questions, understand context in every chat, and hand off more complex issues to humans smoothly.

Customers get helpful answers right away, even for tough questions.

If something needs a human, it’s handed off without any confusion.

Explore

Agent Assist

Surface the best replies, context, and next steps as agents type - cutting handle time and giving confidence in every chat.

Agents get the right info as they type, so they can reply faster.

Helps agents feel more confident with every response.

Explore

Smart Team Manager

Set roles, assign chats, and track agent load and quality - so top performers shine and new hires ramp up faster.

Makes it easy to balance work across the team and avoid burnout.

Helps new agents learn quicker and lets strong performers stand out.

Explore

AI Analytics

Track trends, connect your knowledge base, monitor agent performance, and spot customer issues in real time - so you can solve problems before they grow.

Spot issues early by seeing what’s really going on in real time.

Improve your help center and team based on what customers actually need.

Explore

Saudi Compliance

Built for Saudi markets, Anecdote is the only solution that fully meets SAMA and MICT regulations by design, unlike Intercom. Fully audited and tested, we’re also SOC 2 Type II, GDPR, ISO 27001, and HIPAA compliant.

Learn more

Our AI Agents are industry leading

Designed by experts from Meta and Cisco, our AI consistently delivers market leading precision and results across chats.

We're the leader in customer support across local Arabic dialects

Every reply sounds natural. Every byte of data stays in the Kingdom. Trained on millions of Arabic conversations for fluency you can trust.

We boost CSAT and response times

We enable 36% faster resolutions, ensuring customer inquiries are addressed effectively - leading to improved satisfaction and loyalty.

Surveys for any platform. Insights faster with AI.

Our AI is industry leading

Designed by experts from Meta and Cisco, our AI consistently delivers market leading precision and results across tagging and insights.

Migrate with one-click

Onboard easily - just connect your feedback sources with one click. A full account can be set-up in a couple of days. Invite everyone from your team.

Access a suite of features

Use AI to collect, understand, track, and act on all your feedback in one platform. We're a one-stop shop for turning feedback into real value.

Take the hassle out of your feedback loop

Collect

Need more feedback? Easily collect it through mobile, email, WhatsApp, or directly from your website. Analyze and prioritize results with AI.

Surveys

Right-facing arrow

Understand

Use fast, automated AI tagging to categorize all your feedback, turning it into clear, actionable insights. Instantly search through everything.

AI Tagging & Prioritization

Right facing arrow

Feedback Search

Arrow

Monitor

Cut support hours by tracking feedback anomalies, customer-reported bugs, and alerts. Competitors? Analyze their feedback too.

Competitor Analysis

Arrow

Anomalies

Arrow

Bug analysis

Arrow

Action

Struggling to make feedback-driven decisions? Stop overthinking and get instant AI-generated dashboards with all your feedback data.

Insight Dashboards

Arrow

What our customers say

Anecdote’s level of insight and analysis has been a pivotal factor in driving many of our quarterly product roadmap decisions.

Anecdote has really improved our speed in resolving issues, especially with the site experience. It’s helped us shift from being reactive to much more proactive.

We were able to fix issues in our account opening process and saw a 4% increase in customer satisfaction as a result

Anecdote’s level of insight and analysis has been a pivotal factor in driving many of our quarterly product roadmap decisions.

Anecdote has really improved our speed in resolving issues, especially with the site experience. It’s helped us shift from being reactive to much more proactive.

We were able to fix issues in our account opening process and saw a 4% increase in customer satisfaction as a result

Anecdote’s level of insight and analysis has been a pivotal factor in driving many of our quarterly product roadmap decisions.

Anecdote has really improved our speed in resolving issues, especially with the site experience. It’s helped us shift from being reactive to much more proactive.

We were able to fix issues in our account opening process and saw a 4% increase in customer satisfaction as a result

Anecdote’s level of insight and analysis has been a pivotal factor in driving many of our quarterly product roadmap decisions.

Anecdote has really improved our speed in resolving issues, especially with the site experience. It’s helped us shift from being reactive to much more proactive.

We were able to fix issues in our account opening process and saw a 4% increase in customer satisfaction as a result

Anecdote’s level of insight and analysis has been a pivotal factor in driving many of our quarterly product roadmap decisions.

Anecdote has really improved our speed in resolving issues, especially with the site experience. It’s helped us shift from being reactive to much more proactive.

We were able to fix issues in our account opening process and saw a 4% increase in customer satisfaction as a result

How it works

Easily connect multiple reviews, survey results, support chats, social media, or API.

Process your data with our advanced feedback-trained LLMs to extract themes, sentiment, and categories.

Easily act on your data with visual dashboards, alerts, priorities and actionable insights.

Create, send, and analyze surveys via WhatsApp, email, or SDK embedding to capture more customer feedback.

See how Anecdote connects work across different departments

Create memorable customer experiences

Improve CSAT

Close the feedback loop

Drive customer love

Explore

Build customer-oriented products

Detect bugs and pain points

Get alerted on product issues

Get automatic user insights and research

Explore

Loop in your whole company to your customers’ voice

Connect feedback to company goals

Build a more customer-centric company strategy

Improve cross company collaboration

Explore

Use the voice of the customer for growth

Analyze the latest daily refreshed feedback

See trends as they emerge

Loop in your whole company to key VoC Insights

Explore

Drive decisions with confidence

Reduce product, engineering, and support costs

See trends as they emerge

Save your company tens of thousands in dollar-spend on wasted hours

Explore

The all-in-one platform for every team. Whether it’s customer experience or company-wide, our platform helps your team work together, communicate better, and get more done.

Connect with 125+
customer feedback sources

Search for your feedback source
Jira logo
Linear logo

Go from analysis to action-ready insights, fast.