Our proprietary Natural Language Processing Engine delivers up to 93% accuracy on text based semantics, supported by secure on-prem processing to guarantee the safety of customer data.
The go-to feedback solution for Product, Customer Experience, and Engineering teams
Analyze what customers are saying about others in your market. Our system makes it simple to find the alpha in your competitors’ feedback, helping your team shape your product roadmap. Use what you learn to lead the way in your market.
Enable real-time notifications for key customer feedback insights and anecdotes sent straight to your Slack
channels or team email addresses. Simply set the frequency and search term.
Discover insights in a snap: Our search tool sifts through all your customer feedback, from support to reviews, to find exactly what you're looking for. Perfect for product research and validating hypotheses.
Our NLP engine analyzes your survey, NPS, and customer feedback data to reveal key themes, trends, and insights. This enables you to truly understand customer sentiment and critical pain points.
Join Uber, Grubhub and Dropbox in scaling your customer experience strategy
No matter your role - from Product to Engineering to CX - Anecdote provides tailored plans for your entire customer-centric team.
Finding the right CX software shouldn't be hard. Our guide simplifies the decision process so you can confidently choose the platform that best aligns to your needs.
Our proprietary NLP engine and machine learning models enable Anecdote to pinpoint insights with acute, personalized accuracy - significantly higher than competitors. With premium you secure custom taxonomy and your own model trained on your data.
Yes, our dashboard summarizes actionable findings into simple, interactive visualizations for quick consumption.
Anecdote is Polyglot. It is equally strong in English, Arabic (including dialects), Spanish, Portuguese, Chinese, and the top-40 other most popular languages worldwide.
Anecdote seamlessly integrates with surveys, review sites, community forums, social channels, and 200+ other sources to uncover insights.
Absolutely. We understand data security is critical. Anecdote is SOC 2 certified and undertakes regular 3rd party penetration tests and audits to validate our strict security practices. We encrypt all data in transit and at rest, and leverage zero-trust access controls across our cloud infrastructure. You can feel confident entrusting your data to our platform. Data is stored in Encrypted S3 bucket and Elastic Search.
This is a marriage made in heaven. Anecdote complements your existing platforms by extracting 10-20% more actionable insights from feedback using AI - enabling you to prevent churn among disappointed customers, eliminate key pain points impacting NPS, and quantify emotional sentiment around new products to determine launch readiness.