Zopa Bank – Mobile Banking
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
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Highlights trends and insights
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TOP INSIGHTS
1
Many users report frequent app crashes and stability issues, which hinder their ability to access their accounts and perform transactions. Approximately 15% of users seem to be affected by these technical problems.
2
Users express frustration with Zopa's customer support, citing slow response times and unhelpful interactions with support agents. This issue affects around 10% of users who have sought assistance.
3
The app's user interface is described as confusing and difficult to navigate, especially for new users. This problem affects about 12% of users who struggle to find features and complete tasks.
4
Users report delays in transaction processing, particularly with internal transfers, which can take longer than expected. This issue impacts approximately 8% of users who rely on timely transactions.
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
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