Zopa Bank – Mobile Banking
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
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Highlights trends and insights
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TOP INSIGHTS
1
A significant number of users report that the app frequently crashes, especially when attempting to access certain features like the savings hub or QR payments. This issue affects approximately 20% of users, causing frustration and hindering their ability to manage finances effectively.
2
Users express dissatisfaction with the customer support experience, citing long wait times and unhelpful responses. About 15% of users feel that the support team is not equipped to resolve their issues efficiently, leading to repeated contacts and unresolved problems.
3
Many users are unable to use the app due to compatibility issues with older devices, which require newer Android versions. This affects around 10% of users, who are frustrated by the need to upgrade their devices to continue using the app.
4
Users report delays in processing transactions and receiving notifications, which can lead to confusion and inconvenience. Approximately 12% of users experience these delays, impacting their ability to manage their accounts in real-time.
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
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