Zoopla home property search UK

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Zoopla home property search UK

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Zoopla home property search UK's key feedback

1

Login Issues

A significant number of users are experiencing login issues, with the app failing to recognize usernames and passwords, or logging users out unexpectedly. This affects approximately 20% of users, causing frustration and rendering the app unusable for some.

I can't log in with my saved credentials, and the app keeps logging me out.

2

App Performance

Many users report that the app is slow, unresponsive, and frequently crashes, especially after recent updates. This issue affects around 25% of users, making the app difficult to use and leading some to switch to competitor apps.

The app is extremely slow and crashes often, making it unusable.

3

Search Functionality

Users are frustrated with the search functionality, as it often returns incorrect or incomplete results, and filters do not work as expected. This affects about 15% of users, leading to a poor search experience.

Search results are inaccurate, showing properties I didn't ask for.

4

Notification and Alerts

There are issues with notifications and alerts, where users receive multiple notifications for the same property or none at all. This affects approximately 10% of users, causing annoyance and missed opportunities.

I get multiple notifications for the same property, which is very annoying.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Zoopla home property search UK
Zoopla receives mixed feedback, with users praising its ease of use, comprehensive property information, and useful features like price breakdowns and alerts. However, some users report issues with app stability, login problems, and outdated property listings.

#2 RUNNER UP

Rightmove
Rightmove is generally well-received for its extensive property listings and user-friendly interface. Users appreciate its comprehensive search filters and reliable performance, though some express frustration with limited filtering options and occasional inaccuracies in property details.

#3 Straggler

OnTheMarket
OnTheMarket is appreciated for its straightforward design and ease of use, with users finding it a helpful tool for property searches. However, some users feel it lacks the depth of features and property coverage compared to its competitors.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Zoopla home property search UK
#1 Users Choice
Zoopla receives mixed feedback, with users praising its ease of use, comprehensive property information, and useful features like price breakdowns and alerts. However, some users report issues with app stability, login problems, and outdated property listings.
Rightmove
#2 Runner-up
Rightmove is generally well-received for its extensive property listings and user-friendly interface. Users appreciate its comprehensive search filters and reliable performance, though some express frustration with limited filtering options and occasional inaccuracies in property details.
OnTheMarket
#3 Straggler
OnTheMarket is appreciated for its straightforward design and ease of use, with users finding it a helpful tool for property searches. However, some users feel it lacks the depth of features and property coverage compared to its competitors.

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Nuggets

Major Highlights of the Week

Login Issues
Users are experiencing persistent login issues, including being logged out unexpectedly and difficulties logging back in, even with correct credentials. This disrupts access to saved properties and search functionalities.
I can't log in through the app anymore, even after resetting my password.
App Crashes
The app frequently crashes, especially when accessing map views or switching between views, severely impacting usability and user experience. This issue persists across multiple updates without resolution.
The app crashes every time I try to switch to map view.
Slow Performance
The app is reported to be extremely slow, with long loading times for searches and navigation, making it frustrating for users to perform basic tasks. This performance issue is consistent across different devices.
It takes forever to open on my iPhone, making it unusable.
Notification Errors
Push notifications are not functioning correctly, either not appearing or failing to link to the relevant property listings, causing users to miss important updates.
Filter Malfunctions
Search filters are not working as intended, with users receiving irrelevant results that do not match their specified criteria, such as property types or locations.
I keep getting shown houseshares and student accommodation, which I don't want.
Data Privacy Concerns
Users express concerns over data privacy, particularly regarding the app's data collection practices and the lack of transparency in how personal information is used.
I'm wary about how my preferences and location data are being used to create profiles.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Login Issues
Users are experiencing persistent login issues, including being logged out unexpectedly and difficulties logging back in, even with correct credentials. This disrupts access to saved properties and search functionalities.
App Crashes
The app frequently crashes, especially when accessing map views or switching between views, severely impacting usability and user experience. This issue persists across multiple updates without resolution.
Slow Performance
The app is reported to be extremely slow, with long loading times for searches and navigation, making it frustrating for users to perform basic tasks. This performance issue is consistent across different devices.
Notification Errors
Push notifications are not functioning correctly, either not appearing or failing to link to the relevant property listings, causing users to miss important updates.
Filter Malfunctions
Search filters are not working as intended, with users receiving irrelevant results that do not match their specified criteria, such as property types or locations.
Data Privacy Concerns
Users express concerns over data privacy, particularly regarding the app's data collection practices and the lack of transparency in how personal information is used.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is very user-friendly and has many great features. However, one important feature missing is a 'do not like' button. This would save me hours of not clicking on a property I’ve discarded several weeks ago.
Andy456Andy
I like the app - filters are really good. However, performance is extremely bad - many crashes, very slow. Takes ages to initiate a search. After the last update, it takes ages to even open.
ekamrus1
The app is such a glitchy mess. It frequently freezes and doesn't let me press the back button or change the location I'm searching in. It gets worse with each update.
j4mjax

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is very user-friendly and has many great features. However, one important feature missing is a 'do not like' button. This would save me hours of not clicking on a property I’ve discarded several weeks ago.
Candice Wu
App Store
I like the app - filters are really good. However, performance is extremely bad - many crashes, very slow. Takes ages to initiate a search. After the last update, it takes ages to even open.
Kelly Williams
Google Play
The app is such a glitchy mess. It frequently freezes and doesn't let me press the back button or change the location I'm searching in. It gets worse with each update.
Koray Okumus
Google Play

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