Zoopla home property search UK

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insights Sign in

All Insights

TOP INSIGHTS

A weekly roundup of Zoopla home property search UK's key feedback

App Crashes

A significant number of users report that the app frequently crashes, especially when attempting to view properties or use the map feature. This issue affects approximately 20% of users, leading to frustration and making the app unreliable for property searches.

The app crashes every time I try to view a property, making it unusable.

Login Issues

Users experience persistent login problems, including being logged out unexpectedly and difficulties signing back in. This affects around 15% of users, causing inconvenience and hindering access to saved searches and properties.

I keep getting logged out and can't sign back in, losing access to my saved properties.

Slow Performance

The app is reported to be slow and unresponsive, particularly on iPhones, with long loading times and laggy navigation. This issue impacts about 10% of users, detracting from the overall user experience.

The app is extremely slow to load on my iPhone, making it frustrating to use.

Search Functionality

Many users find the search functionality inadequate, with filters not working properly and search results not displaying accurately. This affects approximately 12% of users, leading to difficulties in finding relevant properties.

Search filters don't work, and I keep getting irrelevant results, making it hard to find what I'm looking for.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Zoopla home property search UK

Zoopla receives mixed feedback with users praising its ease of use, comprehensive property listings, and useful features like the mortgage calculator. However, some users report issues with app stability, slow performance, and missing features such as effective filtering and up-to-date listings.

#2 RUNNER UP

Rightmove

Rightmove is generally well-received for its user-friendly interface and comprehensive property listings. Users appreciate its reliability and the breadth of available properties, although some express frustration with occasional inaccuracies in listings and the lack of certain filtering options.

#3 Straggler

OnTheMarket

OnTheMarket is appreciated for its straightforward design and ease of use, with users finding it a helpful tool for property searches. However, some users feel it lacks the extensive listings and advanced features found in other apps, which can limit its usefulness for more detailed searches.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn more Book a call

Nuggets

Major Highlights of the Week

Users are experiencing frequent login issues, including being logged out unexpectedly and difficulties logging back in, which disrupts their ability to access saved properties and searches. This issue is exacerbated by the app's failure to remember login credentials, leading to user frustration and decreased app usability.

I keep getting logged out and can't log back in, losing access to my saved properties.

App Crashes

The app frequently crashes, particularly when users attempt to view properties or switch to map view, severely impacting the user experience and making the app unreliable for property searches. This instability is causing users to abandon the app in favor of competitors.

The app crashes every time I try to view properties on the map.

Search Functionality

The search functionality is unreliable, often returning no results or incorrect listings, which frustrates users trying to find properties that meet their criteria. This issue is compounded by filters not working properly, leading to irrelevant search results.

Search results are inaccurate, showing properties I didn't ask for.

Notification Errors

Notifications are not functioning correctly, either failing to direct users to the relevant property listings or sending multiple alerts for the same property, which diminishes the app's effectiveness in keeping users informed about new listings.

I get multiple notifications for the same property, which is very annoying.

Performance Lag

The app is slow and unresponsive, with long load times and lagging performance, particularly on iOS devices, which frustrates users and detracts from the overall user experience.

The app is extremely slow to load on my iPhone, making it unusable.

Filter Limitations

Users are frustrated by the lack of effective filtering options, such as the inability to exclude certain property types or specify detailed search criteria, which results in irrelevant search results and wasted time.

Filters don't work properly, showing me properties I don't want.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

App Crashes

Search Functionality

Notification Errors

Performance Lag

The app is slow and unresponsive, with long load times and lagging performance, particularly on iOS devices, which frustrates users and detracts from the overall user experience.

Filter Limitations

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is very user friendly and has many great features. However, one important feature missing is a 'do not like' button. This would save me hours of not clicking on a property I’ve discarded several weeks ago.

Andy456Andy

The app has started to crash when viewing saved properties. Seems to be related to the latest version of the app as this came up when moving to a new iPad.

andyt-f

The app is glitchy, the displayed property will jump to the next property and then back. Due to this, I've had to give a 1-star rating as it's impossible to use.

A Google user

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to sales Get started

Start your 14-day free trial today.

Chat to sales

Get started

The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

The app has started to crash when viewing saved properties. Seems to be related to the latest version of the app as this came up when moving to a new iPad.

Kelly Williams

Google Play

The app is glitchy, the displayed property will jump to the next property and then back. Due to this, I've had to give a 1-star rating as it's impossible to use.

Koray Okumus

Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore

User Experience Report

Report Date

Zoopla home property search UK

Top Insights This Week

App Crashes

Login Issues

Slow Performance

Search Functionality

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts