Zoopla home property search UK

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Zoopla home property search UK

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Zoopla home property search UK's key feedback

1

App Performance Issues

A significant number of users, approximately 30%, report that the app is slow, crashes frequently, and is unresponsive, especially after recent updates. This affects their ability to search for properties efficiently.

The app is extremely slow and crashes often, making it difficult to use for property searches.

2

Login and Authentication Problems

Around 15% of users experience issues with logging in, with the app not recognizing their credentials or getting stuck in authentication loops, which prevents them from accessing their accounts.

I can't log in to the app anymore; it doesn't recognize my username and password.

3

Limited Property Listings

Approximately 10% of users are frustrated by the limited number of property listings available on the app compared to other platforms, which hinders their property search.

The app shows only a fraction of the properties available in certain areas, unlike other apps.

4

Missing Features

About 5% of users express dissatisfaction with missing features, such as the inability to search for industrial units or the absence of a 'do not like' button, which would enhance their search experience.

I can't search for industrial units on the app, even though they're available on the website.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Rightmove
Rightmove is praised for its user-friendly interface and reliable performance, with users appreciating its comprehensive property listings and effective search features. However, some users have noted occasional issues with app updates affecting functionality.

#2 RUNNER UP

Zoopla home property search UK
Zoopla receives mixed feedback, with users appreciating its advanced search filters and property valuation tools. However, many users report significant performance issues, including app crashes, slow loading times, and problems with search functionality, which detract from the overall user experience.

#3 Straggler

OnTheMarket
OnTheMarket is generally seen as less user-friendly compared to its competitors, with users expressing frustration over its outdated interface and lack of comprehensive property listings. Despite this, some users find it useful for specific searches, but overall, it lacks the polish and features of other apps.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Rightmove
#1 Users Choice
Rightmove is praised for its user-friendly interface and reliable performance, with users appreciating its comprehensive property listings and effective search features. However, some users have noted occasional issues with app updates affecting functionality.
Zoopla home property search UK
#2 Runner-up
Zoopla receives mixed feedback, with users appreciating its advanced search filters and property valuation tools. However, many users report significant performance issues, including app crashes, slow loading times, and problems with search functionality, which detract from the overall user experience.
OnTheMarket
#3 Straggler
OnTheMarket is generally seen as less user-friendly compared to its competitors, with users expressing frustration over its outdated interface and lack of comprehensive property listings. Despite this, some users find it useful for specific searches, but overall, it lacks the polish and features of other apps.

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Nuggets

Major Highlights of the Week

Login Issues
Recent updates have caused login problems, with users unable to access their accounts or reset passwords, rendering the app unusable.
I can't log in with my credentials, and password reset doesn't work.
App Crashes
The app frequently crashes, especially when viewing property details or saved properties, significantly affecting usability.
The app crashes every time I try to view a property.
Slow Performance
Users experience extremely slow performance, with the app taking a long time to load, search, or change locations, making it frustrating to use.
It takes forever to open and perform searches on my iPhone.
Search Functionality
The search feature is unreliable, often failing to display all available properties or getting stuck in authentication loops.
Searches no longer work, and I get an error message.
Missing Features
Users miss a 'do not like' button to filter out unwanted properties, which would enhance the search experience by reducing repetitive views.
A 'do not like' button would save me from seeing discarded properties again.
VPN Compatibility
The app does not function properly with VPN enabled, limiting secure connection options for users concerned about privacy.
The app doesn't work with VPN, which is a problem for secure browsing.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Login Issues
Recent updates have caused login problems, with users unable to access their accounts or reset passwords, rendering the app unusable.
App Crashes
The app frequently crashes, especially when viewing property details or saved properties, significantly affecting usability.
Slow Performance
Users experience extremely slow performance, with the app taking a long time to load, search, or change locations, making it frustrating to use.
Search Functionality
The search feature is unreliable, often failing to display all available properties or getting stuck in authentication loops.
Missing Features
Users miss a 'do not like' button to filter out unwanted properties, which would enhance the search experience by reducing repetitive views.
VPN Compatibility
The app does not function properly with VPN enabled, limiting secure connection options for users concerned about privacy.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app used to be very good, but recent updates have caused login issues, making it unusable. Please fix.
Vhl99
The app frequently crashes and is extremely slow, making it frustrating to use. Performance needs improvement.
ekamrus1
The app is user-friendly with great features, but it lacks a 'do not like' button, which would save time by avoiding properties I've already discarded.
Andy456Andy

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app used to be very good, but recent updates have caused login issues, making it unusable. Please fix.
Candice Wu
App Store
The app frequently crashes and is extremely slow, making it frustrating to use. Performance needs improvement.
Kelly Williams
Google Play
The app is user-friendly with great features, but it lacks a 'do not like' button, which would save time by avoiding properties I've already discarded.
Koray Okumus
Google Play

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