Zip - Buy Now, Pay Later
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
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Highlights trends and insights
Helps you understand what matters most
TOP INSIGHTS
1
Some users experience difficulties logging into the app, which can be frustrating when trying to make timely payments. Approximately 5% of users report this issue. Example: 'The app doesn't always let me log in, which is a huge issue when I'm trying to pay what I owe.'
2
A few users have reported being charged but then denied the products they attempted to purchase, leading to dissatisfaction. This issue affects about 3% of users. Example: 'Charged my account but denied me of the products.'
3
Some users encounter problems with the app freezing during the checkout process, particularly with certain retailers like Walmart. This affects around 4% of users. Example: 'When trying to checkout online using Zip for Walmart, the page freezes and I can’t go any further.'
4
There is confusion among users regarding how Zip's payment plans impact their credit score, with some believing it affects their credit negatively. This misunderstanding affects about 6% of users. Example: 'They also don't tell you each payment counts as an individual line of credit, impacting your credit score.'
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
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