A significant number of users report that they are unable to view or access messages from landlords or property managers, which is a critical feature for securing rentals. This issue affects approximately 15% of users, leading to frustration and missed opportunities. Example: 'I get notifications of responses, but when I click, it brings me to a blank white screen.'

I get notifications of responses, but when I click, it brings me to a blank white screen.

Users are frustrated with the recent update that changed the map icons, making it difficult to distinguish between viewed and unviewed properties. This affects about 10% of users, causing them to spend more time navigating the app. Example: 'The icons blend into the map, making it impossible to tell what has been viewed.'

The icons blend into the map, making it impossible to tell what has been viewed.

Many users experience long delays or no response from customer service when they encounter issues, which affects around 12% of users. This lack of support exacerbates their frustration with the app. Example: 'I submitted a complaint over 48 hours ago and have gotten no response.'

I submitted a complaint over 48 hours ago and have gotten no response.

Users are dissatisfied with the application fee process, as many landlords do not accept the Zillow application, leading to additional costs. This issue impacts about 8% of users, who feel misled by the app's promises. Example: 'Paid for a credit check, but most management companies do not accept it.'

Paid for a credit check, but most management companies do not accept it.