Zillow Rentals
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
.svg){kind=icon}
Highlights trends and insights
Helps you understand what matters most
TOP INSIGHTS
1
A significant number of users, approximately 20%, report issues with the app's messaging feature, where messages from landlords or property managers do not appear in the inbox despite receiving notifications. This glitch severely hampers communication and frustrates users trying to secure rentals.
2
Around 15% of users express concerns about the prevalence of scam listings and unverified landlords on the app. This issue undermines trust and makes users wary of engaging with potential rental opportunities.
3
Approximately 10% of users are frustrated with the app's inadequate filtering options, such as the inability to exclude 55+ communities or vacation rentals, leading to wasted time sifting through irrelevant listings.
4
About 8% of users are dissatisfied with recent updates to the map interface, where icons for viewed and unviewed properties are indistinguishable, complicating the search process.
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
Join 300+ companies monitoring customer experience across 80+ different sources
.png)
"Anecdote treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards."
Nuggets
Quotes of the week
Join the 300+ companies monitoring customer experience
Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.
Reduce time to action with quick, actionable AI insights from your surveys.
Analyze all your customer feedback, including surveys, in one place.
Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.
Easily deep-dive into feedback from support, products, branch, and stores.
Share feedback dashboards to your team that update in real-time.
.png)
Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.
Improving customer satisfaction with faster response times.
Identify and address emerging risks more swiftly.
.png)
.png)