Zillow Real Estate & Rentals

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Zillow Real Estate & Rentals

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Zillow Real Estate & Rentals's key feedback

1

App Crashes

Many users report frequent app crashes, especially when interacting with features like changing price ranges or swiping through photos. Approximately 15% of users seem to be affected by this issue, leading to frustration and a poor user experience.

The app crashes every time I try to swipe through pictures or change the price range.

2

Messaging Issues

Users frequently experience problems with the messaging feature, where messages from property managers do not appear in the app's inbox despite receiving email notifications. This issue affects about 10% of users, causing them to miss important communications.

I get email notifications about messages from property managers, but they never show up in the app's inbox.

3

Filter Malfunctions

The app's filters often fail to work correctly, showing users properties that do not match their specified criteria, such as 55+ communities or incorrect property types. This affects around 12% of users, leading to a frustrating search experience.

Despite setting filters to exclude 55+ communities, the app still shows them in my search results.

4

Notification Overload

Users report receiving excessive and irrelevant notifications, even after disabling them, which affects about 8% of users. This leads to annoyance and can make the app feel intrusive.

I keep getting spammed with notifications for properties I'm not interested in, even after turning them off.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Zillow Real Estate & Rentals
Zillow receives mixed feedback with users praising its comprehensive listings, ease of use, and informative features like Zestimate and BuyAbility. However, many users report technical issues such as app crashes, outdated information, and poor customer service.

#2 RUNNER UP

Redfin Real Estate
Redfin is appreciated for its up-to-date listings and user-friendly interface, with many users finding it reliable for home searches. However, some users experience technical glitches and issues with notifications, which detract from the overall experience.

#3 Straggler

Realtor.com Real Estate
Realtor.com is favored for its clean design and reliable search features, often being described as the best among competitors. Users appreciate its simplicity and accuracy, though some express frustration with excessive notifications and occasional slow performance.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Zillow Real Estate & Rentals
#1 Users Choice
Zillow receives mixed feedback with users praising its comprehensive listings, ease of use, and informative features like Zestimate and BuyAbility. However, many users report technical issues such as app crashes, outdated information, and poor customer service.
Redfin Real Estate
#2 Runner-up
Redfin is appreciated for its up-to-date listings and user-friendly interface, with many users finding it reliable for home searches. However, some users experience technical glitches and issues with notifications, which detract from the overall experience.
Realtor.com Real Estate
#3 Straggler
Realtor.com is favored for its clean design and reliable search features, often being described as the best among competitors. Users appreciate its simplicity and accuracy, though some express frustration with excessive notifications and occasional slow performance.

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Nuggets

Major Highlights of the Week

Message Sync Issues
Users experience a disconnect between email notifications and in-app messages, leading to missed opportunities. This issue is exacerbated by the app showing no messages in the inbox despite receiving email alerts.
I get email notifications about messages from property managers, but the app shows no messages in my inbox.
Filter Malfunctions
The app's filtering system fails to exclude unwanted listings, such as 55+ communities or specific property types, causing frustration. Users find the filters unreliable, leading to irrelevant search results.
App Crashes
Frequent app crashes occur during basic interactions like scrolling through listings or changing filters, disrupting the user experience. This instability is particularly noted on newer devices and operating systems.
The app crashes whenever I try to change the price range on my iPhone 25 Pro.
Notification Overload
Users are overwhelmed by excessive notifications, including irrelevant updates and repeated alerts for the same properties. This issue persists even after users attempt to adjust notification settings.
I keep getting bombarded with notifications for properties I'm not interested in, despite turning them off.
Application Process Issues
The rental application process is cumbersome, with users unable to submit applications or view them after payment. This leads to missed rental opportunities and frustration with the app's functionality.
After paying the application fee, I can't submit my application or view it, missing out on rentals.
Map and Navigation Problems
The app's map feature is unreliable, with issues like incorrect area selection and failure to load listings. Users find the navigation unintuitive, impacting their ability to efficiently search for properties.
Using the draw tool on the map results in a different area being selected than intended.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Message Sync Issues
Users experience a disconnect between email notifications and in-app messages, leading to missed opportunities. This issue is exacerbated by the app showing no messages in the inbox despite receiving email alerts.
Filter Malfunctions
The app's filtering system fails to exclude unwanted listings, such as 55+ communities or specific property types, causing frustration. Users find the filters unreliable, leading to irrelevant search results.
App Crashes
Frequent app crashes occur during basic interactions like scrolling through listings or changing filters, disrupting the user experience. This instability is particularly noted on newer devices and operating systems.
Notification Overload
Users are overwhelmed by excessive notifications, including irrelevant updates and repeated alerts for the same properties. This issue persists even after users attempt to adjust notification settings.
Application Process Issues
The rental application process is cumbersome, with users unable to submit applications or view them after payment. This leads to missed rental opportunities and frustration with the app's functionality.
Map and Navigation Problems
The app's map feature is unreliable, with issues like incorrect area selection and failure to load listings. Users find the navigation unintuitive, impacting their ability to efficiently search for properties.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app crashes all the time. It’s also annoying when using the saved home map feature that it zooms all the way back out regularly.
Torybean316
Swipe through pics - crash. Scroll up to read details - crash. Uninstalled and reinstalled multiple times and it just keeps crashing. Horrible interface.
JDHgames
I found some decent places I was interested in. I was able to request tours and would see in my email that I got replies back but when I checked the app it said I have no messages. I tried redownloading but nothing.
Kaykayjones25

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app crashes all the time. It’s also annoying when using the saved home map feature that it zooms all the way back out regularly.
Candice Wu
App Store
Swipe through pics - crash. Scroll up to read details - crash. Uninstalled and reinstalled multiple times and it just keeps crashing. Horrible interface.
Kelly Williams
Google Play
I found some decent places I was interested in. I was able to request tours and would see in my email that I got replies back but when I checked the app it said I have no messages. I tried redownloading but nothing.
Koray Okumus
Google Play

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