A significant number of users face issues with receiving verification codes, preventing them from signing up or accessing their accounts. Approximately 10% of users report this problem, which is exacerbated by a lack of response from customer support. Example: 'I tried to join, but the verification code wouldn’t send, and the support team wouldn’t message me back.'

I can't even get past the sign up because my 'phone number is invalid'.

Many users are overwhelmed by excessive notifications, which can be disruptive and lead to turning off notifications entirely. This affects around 15% of users, who find the constant alerts frustrating and unnecessary. Example: 'I get like 90 notifications from this app IN A ROW, it's so disruptive.'

This app sends WAY too many notifications, even if you set it up to only alert you of 'important' messages.

Frequent app crashes and glitches hinder user experience, with about 20% of users reporting issues such as the app freezing, crashing, or failing to load messages. This significantly impacts usability and user satisfaction. Example: 'The app crashes every time I attempt to upload a video.'

The app crashes when I open it.

Users express frustration with the lack of timely and effective customer support, especially when dealing with account issues or app glitches. Approximately 12% of users feel unsupported, which diminishes trust in the app. Example: 'Their customer service doesn't reply either, so don't bother.'

I've tried contacting the support team. No one has answered the entire week!