Zeelool - Eyewear For Everyday

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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TOP INSIGHTS

A weekly roundup of Zeelool - Eyewear For Everyday's key feedback

Shipping Delays

A significant number of users experience long shipping times, with some orders taking weeks to arrive, causing frustration and skepticism about future purchases. Approximately 15% of users report this issue.

I ordered on October 3rd, and it's ridiculous that my glasses are still not here.

Customer Service Issues

Users frequently report poor customer service experiences, including unresponsive support and difficulties in resolving order issues, which affects about 10% of users. This leads to dissatisfaction and reluctance to order again.

I emailed five times about a wrong order and got no reply.

Product Quality Concerns

Some customers express concerns about the quality of the frames, describing them as flimsy or prone to breaking, which affects around 8% of users. This impacts their trust in the product's durability.

The frame broke after 19 days, and the company won't warranty it.

App Functionality Problems

Users encounter issues with the app's functionality, such as lagging, difficulty using features, and inadequate notification controls, affecting about 5% of users. This hinders the overall shopping experience.

The app lags and the X button to close review pictures hardly works.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Zeelool - Eyewear For Everyday

Zenni Optical receives high praise for its affordability, wide selection, and quality of glasses. Customers appreciate the ease of ordering and the excellent customer service, although some have experienced issues with app functionality and shipping delays.

#2 RUNNER UP

Zeelool - Eyewear For Everyday

Zeelool garners mixed feedback; many users love the stylish and affordable eyewear, as well as the AR try-on feature. However, some customers report issues with shipping delays and customer service, which detracts from the overall experience.

#3 Straggler

Warby Parker

Warby Parker is appreciated for its stylish frames and in-store customer service, but faces criticism for long delivery times and app issues. Customers express frustration with the discontinuation of the home try-on service and inconsistent communication.

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Nuggets

Major Highlights of the Week

Frame Durability Issues

Frames, particularly the RODZ model, are breaking easily, and the company is not honoring warranties, leading to customer dissatisfaction and loss of trust.

My RODZ frames broke after 19 days, and the company refused to warranty them.

Shipping Delays

Customers experience significant delays in shipping, with glasses sitting in warehouses for extended periods, causing frustration and skepticism about future purchases.

My glasses have been in a warehouse for a day, and the shipping is taking longer than production.

Customer Service Challenges

There are multiple reports of poor customer service, including unresponsive communication and inadequate resolution of issues, which negatively impacts customer loyalty.

I emailed customer service five times about a wrong order and received no response.

Notification Overload

The app lacks granular control over notifications, leading to user frustration with frequent and irrelevant ads, prompting some to block notifications entirely.

I receive daily notification ads for frames I'm not interested in, with no way to opt out.

Return and Refund Frustrations

Customers are dissatisfied with the return process, especially when they have to pay for return shipping due to company errors, leading to comparisons with competitors.

I had to pay for return shipping even though the mistake was on their end, unlike Zenni.

App Functionality Issues

Users report app functionality problems, such as the AR try-on feature crashing and difficulty navigating review photos, which detracts from the user experience.

The AR try-on feature requires restarting the app every time I try on glasses.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Frame Durability Issues

Frames, particularly the RODZ model, are breaking easily, and the company is not honoring warranties, leading to customer dissatisfaction and loss of trust.

Shipping Delays

Customers experience significant delays in shipping, with glasses sitting in warehouses for extended periods, causing frustration and skepticism about future purchases.

Customer Service Challenges

There are multiple reports of poor customer service, including unresponsive communication and inadequate resolution of issues, which negatively impacts customer loyalty.

Notification Overload

The app lacks granular control over notifications, leading to user frustration with frequent and irrelevant ads, prompting some to block notifications entirely.

Return and Refund Frustrations

Customers are dissatisfied with the return process, especially when they have to pay for return shipping due to company errors, leading to comparisons with competitors.

App Functionality Issues

Users report app functionality problems, such as the AR try-on feature crashing and difficulty navigating review photos, which detracts from the user experience.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app and service seem fine - I’ve ordered a pair of glasses and liked them, and they were made correctly and all - but there appears to be no way to control or opt out of the sometimes more than once a day notification ads to buy frames that I’m not even interested in. Some other apps have granular control or what kind of notifications you’re consenting to receive - they really should implement something like this.

AzraelQ

Place an order it was sent wrong they said it was input wrong. Have to mention is not my first time ordering online sent back tracking number shows it’s been delivered and they won’t answer to my emails I have emailed 5 times and no reply I also had to pay for the shipping even when I told them they did it wrong no help at all save yourself a huge headache go somewhere else.

trejolin

I ordered two pairs of glasses and the package was seized by USPS and I tried to get in contact with ZEELOOL multiple times and I can never get a response. $200 wasted and I can’t even get my money back. If you like to waste your money then buy from them.

JOVJV

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Report Date

Zeelool - Eyewear For Everyday

Top Insights This Week

Shipping Delays

Customer Service Issues

Product Quality Concerns

App Functionality Problems

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Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts