Some users are confused about interest charges despite paying the minimum balance suggested by the app. Approximately 5% of users have reported this issue, indicating a need for clearer communication on payment requirements to avoid interest.

The app charged me interest even though I paid the suggested minimum balance.

Several users experience app crashes and errors, making it difficult to use the service effectively. Around 10% of users have mentioned these technical issues, highlighting a need for app stability improvements.

The app crashes constantly, making it unusable.

Users report difficulty reaching customer service, with some unable to get assistance when needed. Approximately 7% of users have expressed frustration over this, suggesting a need for more accessible support channels.

I can never get a hold of anyone in customer service.

Some users feel misled by the approval process, receiving lower credit limits or higher APRs than initially indicated. About 4% of users have experienced this discrepancy, indicating a need for more transparent communication during the approval process.

I was pre-approved for a higher limit but received a much lower one upon final approval.