Yubo

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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All Insights

TOP INSIGHTS

A weekly roundup of Yubo's key feedback

High Subscription Costs

Many users find the subscription costs for Yubo's premium features to be excessively high, with some expressing that the price is not justified for the service provided. Approximately 10% of users mention this issue.

The app charges $30 a week for local friend searches, which feels predatory.

Verification Issues

Some users experience problems with the app's face verification system, which fails to recognize their photos, rendering the app unusable for them. This issue affects about 5% of users.

The app mistakenly identifies my face as a picture, making it unusable.

Limited Free Features

Users express frustration over the limited functionality of the app without a paid subscription, feeling that essential features are locked behind a paywall. This concern is raised by around 8% of users.

You have to pay to see who interacts with you, which limits the free experience.

Age Restriction Confusion

There is confusion among users regarding the app's age restrictions, with some users feeling misled about the age requirements for using the app. This affects about 3% of users.

The app is labeled 16+ but actually requires users to be 18+, which is misleading.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Yubo

Yubo receives a mix of positive and negative feedback. Users appreciate the app for its ability to connect them with new friends worldwide and its fun, engaging features. However, some users express concerns about the cost of premium features and issues with account verification.

#2 RUNNER UP

Wink

Wink is praised for its editing capabilities, particularly in enhancing video quality, which users find beneficial for content creation. However, recent changes requiring payment for previously free features have led to dissatisfaction among users, who feel the app has become too monetized.

#3 Straggler

MeetMe

MeetMe faces significant criticism due to the prevalence of fake profiles and bots, which users find frustrating and unsafe. Many users express disappointment with the app's shift towards monetization and live streaming, which they feel detracts from its original purpose of facilitating genuine connections.

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Nuggets

Major Highlights of the Week

Coin Feature Removal

The removal of the coin feature, which allowed users to send likes and messages in specific categories, has left users feeling that coins now lack value and purpose.

The coin feature was great for sending likes and messages, but now it's gone and coins feel useless.

Age Restriction Confusion

There is confusion regarding the app's age restriction, as it is labeled as 16+ but functions as 18+, causing frustration for users who are unable to connect with others.

Why is it labeled 16+ when it's really 18+? I miss connecting with people.

Facial Recognition Issues

The facial recognition system fails to verify certain users, particularly those with Asian features, rendering the app unusable for them and leading to unaddressed support requests.

The app can't recognize my face for verification, making it unusable, and support hasn't responded.

High Subscription Costs

The subscription pricing is perceived as excessively high, with users comparing it unfavorably to other services and expressing that the cost is not justified for making friends.

Paying $25/month to make friends is too much; it's worth $9.99 max.

Spam and Scams

The app is criticized for being a haven for spammers, with users feeling that the environment is not conducive to genuine connections due to excessive spam.

It's a spammers' heaven, making it hard to find real friends.

Location-Based Charges

Users are frustrated by the app's requirement to pay extra to see people nearby, despite adjusting settings, which they find to be an unfair monetization strategy.

It doesn't show people near me unless I pay extra, even after adjusting settings.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Coin Feature Removal

The removal of the coin feature, which allowed users to send likes and messages in specific categories, has left users feeling that coins now lack value and purpose.

Age Restriction Confusion

There is confusion regarding the app's age restriction, as it is labeled as 16+ but functions as 18+, causing frustration for users who are unable to connect with others.

Facial Recognition Issues

The facial recognition system fails to verify certain users, particularly those with Asian features, rendering the app unusable for them and leading to unaddressed support requests.

High Subscription Costs

The subscription pricing is perceived as excessively high, with users comparing it unfavorably to other services and expressing that the cost is not justified for making friends.

Spam and Scams

The app is criticized for being a haven for spammers, with users feeling that the environment is not conducive to genuine connections due to excessive spam.

Location-Based Charges

Users are frustrated by the app's requirement to pay extra to see people nearby, despite adjusting settings, which they find to be an unfair monetization strategy.

Quotes of the week

Hear from some of the most impactful users to drive changes

Gotta pay to see any inkling of people you’d ideally wanna see but also I’m curious on the removal of the category where we could use our coins you send likes and messages to people we choose in those specific categories? What’s that about it was an incredible thing and it’s gone for what reason? Now the coins have no value.

TRUxInvalid

This app literally tells me every single time I try to upload a picture of my face for verification that I am a picture. The app is no longer usable due to this. I tried reaching out to support and they never responded to me. Go figure. Apparently the app can’t recognize Asian faces without thinking it’s a picture of a picture.

Peyton_Manning

This app has improved with the verification system but who is paying $25 for one month to access everything? In my opinion it’s way too overly priced. It’s worth $9.99 max for a single month. It’s better to do monthly subscriptions for apps - and charging $25/month to make friends is weird.. Playstation don’t even charge that much for basic usage in a month.

NumberUnoHater

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The quotes of the week

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Candice Wu

App Store

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Report Date

Yubo

Top Insights This Week

High Subscription Costs

Verification Issues

Limited Free Features

Age Restriction Confusion

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts