YouGov

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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TOP INSIGHTS

A weekly roundup of YouGov's key feedback

Account Lockouts

A significant number of users, approximately 30%, report being locked out of their accounts without explanation, often when nearing a payout threshold. This issue is compounded by a lack of response from customer support, leaving users frustrated and unable to access their earned rewards.

I was close to earning my payout when my account was suddenly locked, and support hasn't responded to my inquiries.

Survey Availability

Around 25% of users express frustration with the infrequent availability of surveys, which makes it difficult to accumulate enough points for rewards. Many users report a significant drop in survey invitations after an initial period, leading to a prolonged and unsatisfactory experience.

After a few initial surveys, I rarely receive any new ones, making it impossible to earn enough points for a payout.

Payment Delays

Approximately 20% of users experience delays in receiving their payments after redeeming points, with some waiting weeks without any response from customer service. This issue undermines trust in the app's reward system.

I redeemed my points for a bank transfer, but weeks later, I still haven't received the payment or any response from support.

Technical Issues

About 15% of users encounter technical problems such as app crashes, freezing, and login issues, particularly after updates. These issues disrupt the user experience and often result in lost points or survey progress.

The app frequently crashes at the end of surveys, causing me to lose my progress and points.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Swagbucks

Swagbucks receives high praise for its ease of use and reliable payouts, with many users appreciating the variety of surveys and tasks available. However, some users report issues with account deactivation and slow customer service responses.

#2 RUNNER UP

SurveyMonkey

SurveyMonkey is criticized for its expensive paywall that limits access to survey responses, which frustrates many users who feel misled by the initial free offering. Despite this, some users find the app easy to use and appreciate its survey creation tools.

#3 Straggler

YouGov

YouGov faces significant criticism for account lockouts and poor customer service, with many users feeling scammed after investing time in surveys without receiving promised rewards. Some users appreciate the survey content but are frustrated by the slow point accumulation and technical issues.

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Nuggets

Major Highlights of the Week

Account Lockouts

Users are frequently locked out of their accounts, often when nearing payout thresholds, with no resolution from customer support. This issue undermines user trust and suggests potential flaws in account security protocols.

I was 20 points away from 5000 to get my £50, then my account was suspended and I couldn't sign back in.

Survey Availability

Many users experience a significant drop in survey availability after initial participation, making it difficult to accumulate points for rewards. This inconsistency in survey distribution affects user engagement and satisfaction.

After an initial flurry, there's very little to no chance of making money as they stop sending paid surveys.

Reward Redemption Issues

There are numerous complaints about delays and failures in processing bank transfers for rewards, with customer service being unresponsive. This creates a perception of unreliability in the reward system.

I cashed out my points but never received the £50 bank transfer, and customer service hasn't responded.

App Performance

The app frequently crashes or freezes, particularly at the end of surveys, leading to lost progress and points. This technical instability frustrates users and wastes their time.

The app freezes at the end of a survey, preventing me from getting my points.

Survey Relevance

Surveys often lack relevance to current affairs, focusing instead on marketing data, which diminishes user interest. This misalignment with user expectations can reduce engagement.

YouGov could be more interesting if its polls were more relevant to current affairs rather than marketing research.

Accessibility Challenges

The app lacks proper text labeling for features, making it difficult for visually impaired users to navigate using screen readers. This oversight in accessibility design limits inclusivity.

As a blind iPhone VoiceOver user, many features within the app are not text labeled, making access problematic.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Account Lockouts

Survey Availability

Reward Redemption Issues

App Performance

The app frequently crashes or freezes, particularly at the end of surveys, leading to lost progress and points. This technical instability frustrates users and wastes their time.

Survey Relevance

Surveys often lack relevance to current affairs, focusing instead on marketing data, which diminishes user interest. This misalignment with user expectations can reduce engagement.

Accessibility Challenges

The app lacks proper text labeling for features, making it difficult for visually impaired users to navigate using screen readers. This oversight in accessibility design limits inclusivity.

Quotes of the week

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I was about 500 points from being able to withdraw my £50. Now YouGov has locked me out of my account with no warning or explanation. You can email their support, but they WILL NOT reply under any circumstances.

JamesClissett

I successfully used YouGov for four years, redeeming points twice a year but eventually their software for detecting 'suspicious behaviour' flagged and locked my account. Customer service useless in resolving the issue as they put blanket trust in the software. They do not value loyalty. Avoid.

Tornado Of Chaos

I think this a very good application for sharing my opinion, and would happily have given five stars, however I have often seen comments posted on the daily surveys that are explicitly spreading bigoted and hateful rhetoric. I feel more needs to be done to ensure that it remains a respectful place of intellectual discussion.

avlon the awesome

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The quotes of the week

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Candice Wu

App Store

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Report Date

YouGov

Top Insights This Week

Account Lockouts

Survey Availability

Payment Delays

Technical Issues

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts