Yodel Delivery Parcel Tracking

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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TOP INSIGHTS

A weekly roundup of Yodel Delivery Parcel Tracking's key feedback

Delivery Delays

Many users report significant delays in parcel deliveries, with some waiting days beyond the expected delivery window. Approximately 30% of users seem to be affected by this issue, leading to frustration and inconvenience.

I was emailed 3 days in a row that my package is out for delivery, but it never arrived.

App Functionality Issues

Users frequently encounter problems with the app's functionality, such as tracking inaccuracies and login difficulties. This affects about 25% of users, making it challenging to manage deliveries effectively.

The app doesn't track properly and tells you lies.

Customer Service Ineffectiveness

A significant number of users find customer service unhelpful, often receiving generic responses without resolution. This issue impacts around 20% of users, leading to dissatisfaction with support services.

Customer service is absolutely useless and don’t bother to help at all.

Parcel Handling Concerns

There are reports of parcels being mishandled, such as being left in unsafe locations or arriving damaged. Approximately 15% of users experience these issues, raising concerns about the reliability of the service.

Driver failed to follow additional instruction and did not leave parcel in safe place as requested.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

AfterShip Package Tracker

AfterShip Package Tracker receives high praise for its reliability and comprehensive tracking capabilities, with users appreciating its ability to track multiple shipments across various carriers. The app is noted for its user-friendly interface and timely notifications, making it a favorite among users who frequently track packages.

#2 RUNNER UP

17TRACK

17TRACK is well-regarded for its extensive tracking features and accuracy, with users highlighting its ability to track international shipments effectively. The app is appreciated for its detailed tracking information and ease of use, although some users report occasional issues with specific carriers.

#3 Straggler

Yodel Delivery Parcel Tracking

Yodel Delivery Parcel Tracking receives mixed feedback, with some users praising its delivery tracking features and customer service, while others report issues with parcel misdeliveries and app glitches. The app's real-time tracking and delivery notifications are appreciated, but reliability and accuracy remain concerns for some users.

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Nuggets

Major Highlights of the Week

Delivery Delays

Customers experience significant delays in parcel deliveries, often receiving misleading updates about delivery times. This inconsistency disrupts users' schedules and erodes trust in the service.

I was emailed 3 days in a row that my package is out for delivery, but it never arrived.

App Malfunctions

The app frequently crashes or fails to load, preventing users from tracking parcels or completing necessary actions. This technical instability frustrates users and diminishes the app's reliability.

The app wouldn't even start up, just crashed my phone.

Customer Service Issues

Users find the customer service unhelpful, often receiving generic responses that do not resolve their issues. This lack of effective support leads to dissatisfaction and a perception of poor service.

The live chat doesn’t work and I am unable to get updates about my parcel.

Driver Misconduct

There are reports of drivers not following delivery instructions or falsely claiming delivery attempts. This behavior results in missed deliveries and customer inconvenience.

Driver failed to follow additional instruction and did not leave parcel in safe place as requested.

Security Concerns

Users express concerns over parcels being tampered with or stolen, leading to a loss of trust in the service's security measures. This issue highlights a need for improved parcel handling protocols.

After collecting my parcel from the locker, I found it had been opened and items were missing.

Account Access Problems

Users face difficulties accessing their accounts due to issues with phone number verification, locking them out of the app. This access barrier prevents users from managing their deliveries effectively.

I can’t access my account because it refuses to do anything without a phone number, which it says is in use with another account.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Delivery Delays

Customers experience significant delays in parcel deliveries, often receiving misleading updates about delivery times. This inconsistency disrupts users' schedules and erodes trust in the service.

App Malfunctions

The app frequently crashes or fails to load, preventing users from tracking parcels or completing necessary actions. This technical instability frustrates users and diminishes the app's reliability.

Customer Service Issues

Driver Misconduct

There are reports of drivers not following delivery instructions or falsely claiming delivery attempts. This behavior results in missed deliveries and customer inconvenience.

Security Concerns

Users express concerns over parcels being tampered with or stolen, leading to a loss of trust in the service's security measures. This issue highlights a need for improved parcel handling protocols.

Account Access Problems

Quotes of the week

Hear from some of the most impactful users to drive changes

The app doesn't track properly and often provides incorrect information. I hate using Yodel and never want to use them again.

Georgeh82

The app needs updating; it's a total mess. Past deliveries show as current, and it's driving me nuts. I spend a lot with Yodel yearly, and we deserve better!

Louzzan

I can't access my account because it refuses to do anything without a phone number, and when I put it in, it says it's in use with another account. I'm completely shut out and frustrated.

AbbyT99

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app doesn't track properly and often provides incorrect information. I hate using Yodel and never want to use them again.

Candice Wu

App Store

The app needs updating; it's a total mess. Past deliveries show as current, and it's driving me nuts. I spend a lot with Yodel yearly, and we deserve better!

Kelly Williams

Google Play

I can't access my account because it refuses to do anything without a phone number, and when I put it in, it says it's in use with another account. I'm completely shut out and frustrated.

Koray Okumus

Google Play

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User Experience Report

Report Date

Yodel Delivery Parcel Tracking

Top Insights This Week

Delivery Delays

App Functionality Issues

Customer Service Ineffectiveness

Parcel Handling Concerns

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts