Yodel Delivery Parcel Tracking

User Experience Report

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Yodel Delivery Parcel Tracking

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Yodel Delivery Parcel Tracking's key feedback

1

Delivery Issues

Many users report parcels being left in incorrect locations or not delivered at all, affecting approximately 30% of users. This issue often results in parcels being marked as delivered when they are not, causing frustration and inconvenience.

Yodel left my package outside, and now it's missing because they logged it as successfully delivered.

2

Tracking Inaccuracy

Users frequently experience inaccurate or delayed tracking updates, impacting around 25% of users. This leads to confusion and uncertainty about the actual status of their parcels.

The app says my package is still in transit, but it was delivered days ago.

3

App Crashes

A significant number of users face app crashes, especially when trying to select addresses, affecting about 15% of users. This disrupts the user experience and makes it difficult to manage deliveries effectively.

The app crashes every time I try to select an address, which is very annoying.

4

Customer Service Problems

Users report poor customer service experiences, with issues like unresponsive chat services and unresolved complaints, affecting approximately 20% of users. This lack of support exacerbates delivery and tracking issues.

The online chat service was closed when I needed help, and there's no support on Sundays.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

DPD Parcel Tracking
DPD Parcel Tracking receives high praise for its reliability and accuracy, with users appreciating its timely updates and ease of use. The app is noted for its efficient tracking capabilities and user-friendly interface, making it a favorite among users.

#2 RUNNER UP

Parcel2Go
Parcel2Go is generally well-received, with users highlighting its convenience and comprehensive tracking features. However, some users express dissatisfaction with the subscription model and occasional inaccuracies in tracking information.

#3 Straggler

Yodel Delivery Parcel Tracking
Yodel Delivery Parcel Tracking receives mixed feedback, with users appreciating its real-time tracking and customer service, but some express frustration over delivery issues and tracking errors. The app's additional features like Click & Collect and Returns are seen as beneficial, though reliability remains a concern for some users.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
DPD Parcel Tracking
#1 Users Choice
DPD Parcel Tracking receives high praise for its reliability and accuracy, with users appreciating its timely updates and ease of use. The app is noted for its efficient tracking capabilities and user-friendly interface, making it a favorite among users.
Parcel2Go
#2 Runner-up
Parcel2Go is generally well-received, with users highlighting its convenience and comprehensive tracking features. However, some users express dissatisfaction with the subscription model and occasional inaccuracies in tracking information.
Yodel Delivery Parcel Tracking
#3 Straggler
Yodel Delivery Parcel Tracking receives mixed feedback, with users appreciating its real-time tracking and customer service, but some express frustration over delivery issues and tracking errors. The app's additional features like Click & Collect and Returns are seen as beneficial, though reliability remains a concern for some users.

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Nuggets

Major Highlights of the Week

Safe Place Confusion
Users are frustrated that couriers do not knock before leaving parcels in designated safe places, leading to potential hazards. This oversight in delivery protocol can result in parcels being left in inappropriate locations, risking damage or theft.
The courier left my package outside a neighbor's door without knocking, which could have caused an accident.
Tampered Deliveries
There are reports of parcels arriving damaged or tampered with, raising concerns about the integrity of the delivery process. This issue undermines trust in the service and suggests a need for stricter quality control measures.
My parcel was delivered ripped open, and the driver tried to conceal it in the photo.
App Crashes
The app frequently crashes, particularly when users attempt to select an address, causing significant frustration. This technical instability hinders the user experience and requires immediate attention to improve app reliability.
The app crashes every time I try to select an address, which is very annoying.
Inaccurate Tracking
Users experience discrepancies between the app's tracking updates and actual delivery attempts, leading to confusion and dissatisfaction. This inconsistency suggests a need for more accurate and real-time tracking data integration.
The app said my parcel was delivered, but I never received it.
Limited Pickup Locations
There is a perceived lack of pickup locations in certain areas, which limits convenience for users. Expanding the network of pickup points could enhance service accessibility and user satisfaction.
Yodel has a limited number of pickup locations in Luton, Beds.
Customer Service Gaps
Users report difficulties in reaching customer service, especially outside regular hours, which exacerbates their frustration with delivery issues. Enhancing customer support availability and responsiveness is crucial for improving user experience.
The online chat service was closed by the time I got home, leaving me unable to resolve my issue.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Safe Place Confusion
Users are frustrated that couriers do not knock before leaving parcels in designated safe places, leading to potential hazards. This oversight in delivery protocol can result in parcels being left in inappropriate locations, risking damage or theft.
Tampered Deliveries
There are reports of parcels arriving damaged or tampered with, raising concerns about the integrity of the delivery process. This issue undermines trust in the service and suggests a need for stricter quality control measures.
App Crashes
The app frequently crashes, particularly when users attempt to select an address, causing significant frustration. This technical instability hinders the user experience and requires immediate attention to improve app reliability.
Inaccurate Tracking
Users experience discrepancies between the app's tracking updates and actual delivery attempts, leading to confusion and dissatisfaction. This inconsistency suggests a need for more accurate and real-time tracking data integration.
Limited Pickup Locations
There is a perceived lack of pickup locations in certain areas, which limits convenience for users. Expanding the network of pickup points could enhance service accessibility and user satisfaction.
Customer Service Gaps
Users report difficulties in reaching customer service, especially outside regular hours, which exacerbates their frustration with delivery issues. Enhancing customer support availability and responsiveness is crucial for improving user experience.

Quotes of the week

Hear from some of the most impactful users to drive changes

I had opted for leave in a safe place, but the delivery driver didn't knock on the door and left it outside a neighbor's door. Please ensure drivers knock first or leave it at the correct door.
Kaza1974
Yodel doesn't update at every point like other services. They often come unannounced, which is inconvenient. Improving this would be helpful.
Patience Gbakon
I think Yodel has a limited amount of pick-up locations in Luton, Beds. They should have more.
2016NASRK

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The quotes of the week

Hear from some of the most impactful users to drive changes
I had opted for leave in a safe place, but the delivery driver didn't knock on the door and left it outside a neighbor's door. Please ensure drivers knock first or leave it at the correct door.
Candice Wu
App Store
Yodel doesn't update at every point like other services. They often come unannounced, which is inconvenient. Improving this would be helpful.
Kelly Williams
Google Play
I think Yodel has a limited amount of pick-up locations in Luton, Beds. They should have more.
Koray Okumus
Google Play

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