Yodel Delivery Parcel Tracking

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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All Insights

TOP INSIGHTS

A weekly roundup of Yodel Delivery Parcel Tracking's key feedback

Delivery Delays

Many users experience significant delays in parcel delivery, with some waiting weeks beyond the expected delivery date. Approximately 30% of users report this issue, leading to frustration and inconvenience.

I've been waiting 5 weeks and it says it would arrive one day and it just doesn't arrive.

Safe Place Issues

Users frequently report that parcels are not left in designated safe places, despite providing specific instructions. This affects about 20% of users, causing concerns about parcel security.

Delivery was not left in safe place but rather left on doorstep.

App Functionality Problems

The app is criticized for frequent crashes and poor customer service, making it difficult for users to track parcels or get support. Around 25% of users face these technical issues, impacting their overall experience.

Poor app that crashes all the time, really poor customer service.

Tracking Inaccuracy

Users find the tracking feature unreliable, with parcels marked as delivered when they are not, or lacking real-time updates. This issue affects approximately 15% of users, leading to confusion and dissatisfaction.

I have just downloaded the app to check the status of a delivery and it offers no detail apart from my parcel will be here today at some point!

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Parcel2Go

Parcel2Go receives mixed feedback, with some users praising its ease of use and timely deliveries, while others criticize its customer service and occasional delivery issues.

#2 RUNNER UP

Yodel Delivery Parcel Tracking

Yodel Delivery Parcel Tracking has mixed reviews, with some users appreciating the tracking features and delivery notifications, but many others expressing frustration over delivery delays, poor customer service, and app glitches.

#3 Straggler

Evri

Evri is generally well-received for its reliable delivery service and user-friendly app, though some users have reported occasional issues with parcel tracking and customer support.

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Nuggets

Major Highlights of the Week

Delivery Delays

Users experience significant delays in parcel deliveries, with some waiting weeks beyond the expected delivery date. This inconsistency in delivery timelines undermines trust in the service's reliability.

I've been waiting 5 weeks and it says it would arrive one day and it just doesn't arrive.

Safe Place Issues

Parcels are often left in unsafe locations despite users specifying safe places, leading to concerns about package security. This misalignment between user instructions and delivery execution compromises customer satisfaction.

Delivery was not left in safe place but rather left on doorstep.

App Crashes

The app frequently crashes or fails to load, preventing users from effectively tracking their parcels or accessing customer support. This technical instability frustrates users and diminishes the app's utility.

App wouldn't even start up, just crashed my phone.

Customer Service Gaps

Users report poor customer service experiences, including unresponsive support and inconsistent information from staff. This lack of effective support exacerbates user frustration and erodes confidence in the service.

Really poor customer service, staff that think they can end a chat halfway through you typing a reply.

Location Tracking Failures

The app's location tracking feature is unreliable, with users unable to track parcels in real-time or receive accurate delivery windows. This failure to deliver on a key feature diminishes the app's value proposition.

You can’t track them as there’s no GPS. No delivery time given either.

Account Access Issues

Users face difficulties logging into the app, with problems such as unrecognized emails or phone numbers, preventing them from managing their deliveries. These access issues hinder user engagement and app adoption.

I can't track any of my parcels or even get past the start screen.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Delivery Delays

Safe Place Issues

App Crashes

Customer Service Gaps

Location Tracking Failures

Account Access Issues

Quotes of the week

Hear from some of the most impactful users to drive changes

The app's tracking service is unreliable, often showing incorrect delivery times and failing to update once a parcel is delivered. This inconsistency is frustrating and makes it difficult to plan around deliveries.

Dave & Val

Despite the app's promise of a safe delivery service, parcels are often left in unsafe locations, visible to passersby, which is concerning for package security.

you pickone

The app's customer service is poor, with staff ending chats abruptly and providing inconsistent information, making it difficult to resolve issues effectively.

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Despite the app's promise of a safe delivery service, parcels are often left in unsafe locations, visible to passersby, which is concerning for package security.

Kelly Williams

Google Play

The app's customer service is poor, with staff ending chats abruptly and providing inconsistent information, making it difficult to resolve issues effectively.

Koray Okumus

Google Play

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User Experience Report

Report Date

Yodel Delivery Parcel Tracking

Top Insights This Week

Delivery Delays

Safe Place Issues

App Functionality Problems

Tracking Inaccuracy

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

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Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

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