Yassir

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

UNLOCK ALL INSIGHTS

Yassir

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
Sign In
Right-facing arrow

All Insights

Dashboard mockup

TOP INSIGHTS

A weekly roundup of Yassir's key feedback

1

Poor Customer Support

Many users report that customer support is unresponsive or ineffective, with approximately 30% of reviews mentioning issues with reaching support or receiving inadequate assistance. This lack of support leads to unresolved issues and customer dissatisfaction.

I tried contacting support multiple times for a refund, but no one responded.

2

Order Cancellations

Frequent order cancellations without proper communication or refunds are a major issue, affecting around 25% of users. Customers often experience long waits only to have their orders canceled, leading to frustration and distrust.

My order was canceled after waiting for hours, and I still haven't received my refund.

3

App Performance Issues

Users frequently encounter app crashes, glitches, and slow performance, impacting about 20% of the user base. These technical issues hinder the overall user experience and make the app unreliable.

The app crashes every time I try to check out, making it impossible to place an order.

4

High Prices

A significant number of users, approximately 15%, complain about the high prices compared to competitors. This perception of overpricing affects customer satisfaction and loyalty.

The prices are much higher than other services, making it not worth the cost.

Go from analysis to action-ready insights, fast.

Book Demo

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Uber
Uber receives a mix of positive feedback for its friendly and professional drivers, with many users appreciating the convenience and reliability of the service. However, some users express frustration over unexpected fare increases and issues with customer service.

#2 RUNNER UP

Yassir
Yassir has a polarized user base, with some praising its convenience and affordability, while others criticize the app for technical issues, poor customer service, and political controversies. The app's reliability and service quality appear inconsistent, leading to mixed user experiences.

#3 Straggler

Lyft
Lyft is appreciated for its friendly drivers and overall good service, but users frequently complain about high prices and unreliable ride availability. The app's customer service is often criticized, with some users experiencing issues with ride cancellations and fare discrepancies.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Uber
#1 Users Choice
Uber receives a mix of positive feedback for its friendly and professional drivers, with many users appreciating the convenience and reliability of the service. However, some users express frustration over unexpected fare increases and issues with customer service.
Yassir
#2 Runner-up
Yassir has a polarized user base, with some praising its convenience and affordability, while others criticize the app for technical issues, poor customer service, and political controversies. The app's reliability and service quality appear inconsistent, leading to mixed user experiences.
Lyft
#3 Straggler
Lyft is appreciated for its friendly drivers and overall good service, but users frequently complain about high prices and unreliable ride availability. The app's customer service is often criticized, with some users experiencing issues with ride cancellations and fare discrepancies.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn moreBook a call

Join our next webinar, no camera needed

Nuggets

Major Highlights of the Week

Order Cancellation Issues
Users face difficulties canceling orders as the app redirects them to unhelpful articles, causing frustration and confusion. This lack of intuitive cancellation options undermines user autonomy and satisfaction.
I can't even cancel an order; it redirects to an article that doesn't help.
Driver Misconduct
Drivers are reportedly unprofessional, with instances of them demanding extra money, refusing to follow app instructions, and being rude. This behavior compromises the trust and reliability expected from the service.
The driver asked for more money than the app showed and was rude when I refused.
Account Setup Problems
Users encounter issues when trying to create accounts, particularly with phone number verification, which prevents them from accessing the app's services. This technical barrier hinders user onboarding and app adoption.
I can't create an account because the app won't let me add the last digit of my phone number.
Delayed Refunds
Customers experience significant delays in receiving refunds for canceled orders, leading to dissatisfaction and distrust in the app's financial processes. This inefficiency in handling refunds affects user retention.
I was charged for a canceled order and have been waiting weeks for a refund.
Inaccurate Pricing
There are discrepancies between the prices shown in the app and what drivers charge, leading to user frustration and perceptions of dishonesty. This inconsistency damages the app's credibility and user trust.
The app showed one price, but the driver charged me double.
App Compatibility Issues
The app is reportedly incompatible with certain devices, preventing users from accessing its services and leading to potential loss of customers. Ensuring broader device compatibility is crucial for market penetration.
The app isn't compatible with my device anymore, even though I have a recent Android version.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Order Cancellation Issues
Users face difficulties canceling orders as the app redirects them to unhelpful articles, causing frustration and confusion. This lack of intuitive cancellation options undermines user autonomy and satisfaction.
Driver Misconduct
Drivers are reportedly unprofessional, with instances of them demanding extra money, refusing to follow app instructions, and being rude. This behavior compromises the trust and reliability expected from the service.
Account Setup Problems
Users encounter issues when trying to create accounts, particularly with phone number verification, which prevents them from accessing the app's services. This technical barrier hinders user onboarding and app adoption.
Delayed Refunds
Customers experience significant delays in receiving refunds for canceled orders, leading to dissatisfaction and distrust in the app's financial processes. This inefficiency in handling refunds affects user retention.
Inaccurate Pricing
There are discrepancies between the prices shown in the app and what drivers charge, leading to user frustration and perceptions of dishonesty. This inconsistency damages the app's credibility and user trust.
App Compatibility Issues
The app is reportedly incompatible with certain devices, preventing users from accessing its services and leading to potential loss of customers. Ensuring broader device compatibility is crucial for market penetration.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is full of bugs and errors. It crashes when you click on some buttons or freezes, and there's no update on the status of the delivery. Overall, a very frustrating experience.
Jemai med
I placed an order through Yassir, but it was canceled, and the charge still appeared on my bank account. I tried contacting support, but received no response. Please address this issue as soon as possible.
mohammed bihi
The delivery guy called saying he had arrived, but when I stepped outside, he was nowhere to be found. He parked far from my actual location and didn't want to give me the correct change. Unreliable and unprofessional service.
Takashi-518

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to salesGet started

Join our next webinar, no camera needed

Start your 14-day free trial today.
Chat to sales
Get started

The quotes of the week

Hear from some of the most impactful users to drive changes
The app is full of bugs and errors. It crashes when you click on some buttons or freezes, and there's no update on the status of the delivery. Overall, a very frustrating experience.
Candice Wu
App Store
I placed an order through Yassir, but it was canceled, and the charge still appeared on my bank account. I tried contacting support, but received no response. Please address this issue as soon as possible.
Kelly Williams
Google Play
The delivery guy called saying he had arrived, but when I stepped outside, he was nowhere to be found. He parked far from my actual location and didn't want to give me the correct change. Unreliable and unprofessional service.
Koray Okumus
Google Play

Discover Anecdote’s all-in-one customer experience platform

Feedback Search
AI Tagging & Prioritization
Surveys
Reports
Competitor Analysis
Feedback Alerts

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

Whatsapp logo
Gmail logo
SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Gmail logo

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore
Anecdote logo
US flag
Palo Alto, California, USA
System normal
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
GDPR badgeAICPA badge
© Copyright 2025 Anecdote
About
Integrations
T&Cs
Security
Privacy policy