Yassir

User Experience Report

Week of June 5th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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Yassir

Top Insights This Week

Week of June 5th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
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All Insights

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TOP INSIGHTS

A weekly roundup of Yassir's key feedback

1

Account Creation Issues

Users face difficulties creating accounts due to phone number input errors, affecting approximately 10% of users. This issue prevents new users from accessing the app's services.

I can't create an account because the app won't accept the last digit of my phone number.

2

Customer Support Unresponsiveness

Many users report that customer support is unresponsive, with no replies to emails or calls, affecting around 15% of users. This lack of support leads to unresolved issues and user frustration.

I tried contacting support for a refund, but no one answered my calls or emails.

3

Order and Refund Problems

Users experience issues with canceled orders and delayed or missing refunds, impacting about 20% of users. This results in financial inconvenience and dissatisfaction with the service.

My order was canceled, but the charge still appeared on my account, and I couldn't get a refund.

4

Driver and Delivery Delays

Significant delays in driver and delivery services are reported, affecting approximately 25% of users. These delays lead to frustration and a negative perception of the app's reliability.

I waited over an hour for my delivery, and no one answered when I called for an update.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Uber
Uber receives high praise for its professional drivers, clean vehicles, and reliable service. Users appreciate the ease of use and the quality of customer service, although some express concerns about driver compensation and occasional app issues.

#2 RUNNER UP

Yassir
Yassir receives mixed feedback, with users praising its convenience and service quality, particularly in ride-hailing. However, there are significant complaints about customer service responsiveness, app functionality, and issues with payment and order cancellations.

#3 Straggler

DoorDash
DoorDash is criticized for high fees, poor customer service, and issues with order accuracy and delivery times. While some users appreciate the convenience, many express dissatisfaction with the overall cost and service reliability.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Uber
#1 Users Choice
Uber receives high praise for its professional drivers, clean vehicles, and reliable service. Users appreciate the ease of use and the quality of customer service, although some express concerns about driver compensation and occasional app issues.
Yassir
#2 Runner-up
Yassir receives mixed feedback, with users praising its convenience and service quality, particularly in ride-hailing. However, there are significant complaints about customer service responsiveness, app functionality, and issues with payment and order cancellations.
DoorDash
#3 Straggler
DoorDash is criticized for high fees, poor customer service, and issues with order accuracy and delivery times. While some users appreciate the convenience, many express dissatisfaction with the overall cost and service reliability.

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Nuggets

Major Highlights of the Week

Account Creation Issue
The app does not allow users to complete account creation due to an inability to input the last digit of their phone number, particularly affecting American users. This issue prevents new user acquisition and limits market expansion.
I can't create an account because the app won't let me add the last digit of my American phone number.
Refund Delays
Users experience significant delays in receiving refunds for canceled orders, with some never receiving their money back. This undermines trust in the payment system and customer service responsiveness.
I was charged for a canceled order and never received a refund despite multiple attempts to contact support.
Driver Cancellations
Drivers frequently cancel rides without explanation, causing inconvenience and frustration for users. This behavior disrupts service reliability and user satisfaction.
The driver canceled the booking without any explanation, causing significant inconvenience.
Customer Support Unresponsive
Attempts to reach customer support via chat, phone, or email often go unanswered, leaving users without assistance for their issues. This lack of support diminishes user confidence and satisfaction.
I tried contacting support by phone and email, but no one got back to me.
Promo Code Issues
Promo codes often fail to apply correctly during checkout, leading to user frustration and perceived deception. This issue affects user trust in promotional offers.
The promo code is not working; it appears to work on the app but doesn't apply at checkout.
Partnership Controversy
The partnership with Carrefour has sparked backlash due to its political implications, leading to calls for boycotts. This association risks damaging the brand's reputation and alienating a segment of the user base.
The decision to partner with Carrefour, which supports a controversial entity, makes using this app repulsive for anyone with moral concerns.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Account Creation Issue
The app does not allow users to complete account creation due to an inability to input the last digit of their phone number, particularly affecting American users. This issue prevents new user acquisition and limits market expansion.
Refund Delays
Users experience significant delays in receiving refunds for canceled orders, with some never receiving their money back. This undermines trust in the payment system and customer service responsiveness.
Driver Cancellations
Drivers frequently cancel rides without explanation, causing inconvenience and frustration for users. This behavior disrupts service reliability and user satisfaction.
Customer Support Unresponsive
Attempts to reach customer support via chat, phone, or email often go unanswered, leaving users without assistance for their issues. This lack of support diminishes user confidence and satisfaction.
Promo Code Issues
Promo codes often fail to apply correctly during checkout, leading to user frustration and perceived deception. This issue affects user trust in promotional offers.
Partnership Controversy
The partnership with Carrefour has sparked backlash due to its political implications, leading to calls for boycotts. This association risks damaging the brand's reputation and alienating a segment of the user base.

Quotes of the week

Hear from some of the most impactful users to drive changes

I placed an order through Yassir, but it was canceled, and the charge still appeared on my bank account. I tried contacting Moroccan support, but received no response. I also attempted to reach support by phone and sent an email, but no one got back to me. Please address this issue as soon as possible.
mohammed bihi
Week of June 5th, 2025
I legit can’t even create an account because the app won’t let me add the last digit of my American phone number. There is no other way to create an account which is not the best way to run an app.
MindfulAnonymity
Week of June 5th, 2025
The app works well overall, but there's one issue that needs improvement. Sometimes I ask the driver to stop before we reach the final destination, due to traffic or other reasons but the app doesn't allow for that kind of flexibility. The only option is to cancel the ride, which then prevents me from receiving a receipt for the trip. It would be nice to have the option to end the ride manually or mark it as completed based on how close we got to the destination.
A Google user
Week of June 5th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
I placed an order through Yassir, but it was canceled, and the charge still appeared on my bank account. I tried contacting Moroccan support, but received no response. I also attempted to reach support by phone and sent an email, but no one got back to me. Please address this issue as soon as possible.
Candice Wu
App Store
I legit can’t even create an account because the app won’t let me add the last digit of my American phone number. There is no other way to create an account which is not the best way to run an app.
Kelly Williams
Google Play
The app works well overall, but there's one issue that needs improvement. Sometimes I ask the driver to stop before we reach the final destination, due to traffic or other reasons but the app doesn't allow for that kind of flexibility. The only option is to cancel the ride, which then prevents me from receiving a receipt for the trip. It would be nice to have the option to end the ride manually or mark it as completed based on how close we got to the destination.
Koray Okumus
Google Play

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