Yassir

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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All Insights

TOP INSIGHTS

A weekly roundup of Yassir's key feedback

Unreliable Support

Many users report that customer support is unresponsive, with complaints about unanswered calls and emails. Approximately 20% of users seem to be affected by this issue, leading to frustration and unresolved problems.

I tried contacting support multiple times for a refund, but no one responded.

Delivery Delays

Users frequently experience significant delays in food and grocery deliveries, with some waiting over two hours. This issue affects around 15% of users, causing dissatisfaction and inconvenience.

I waited over an hour for my order, which was then canceled without explanation.

App Bugs and Glitches

The app is plagued with bugs, such as crashes and errors during use, affecting approximately 10% of users. These technical issues hinder the user experience and lead to frustration.

The app keeps crashing and won't let me complete my order.

Pricing Discrepancies

There are complaints about pricing inconsistencies, where the price displayed in the app does not match what is charged. This affects about 5% of users, leading to distrust and dissatisfaction.

The app showed one price, but the driver charged me more upon arrival.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Uber

Uber receives mixed feedback with many users praising the professionalism and friendliness of drivers, as well as the cleanliness of vehicles. However, there are significant complaints about app glitches, hidden fees, and poor customer service, particularly regarding refunds and support.

#2 RUNNER UP

Yassir

Yassir has a polarized reception with users appreciating the convenience and variety of services offered, as well as the app's user-friendliness. However, there are numerous complaints about high prices, poor customer service, and issues with driver reliability and app functionality.

#3 Straggler

Lyft

Lyft is generally well-received for its reliable service and friendly drivers, with users appreciating the fair pricing and clean vehicles. Nonetheless, there are complaints about long wait times, app glitches, and inadequate customer support, which detract from the overall experience.

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Nuggets

Major Highlights of the Week

Driver Unreliability

Drivers frequently cancel rides or demand higher fares than those displayed in the app, leading to customer frustration and safety concerns. This behavior undermines the app's reliability and trustworthiness.

The driver accepted my ride, then called to demand more money than the app showed, and canceled when I refused.

Refund Delays

Customers experience significant delays in receiving refunds for canceled orders, with some waiting weeks without resolution. This issue erodes trust and satisfaction with the payment process.

I was promised a refund for a canceled order, but it's been two weeks and still nothing.

App Compatibility Issues

The app is not compatible with certain devices, preventing users from accessing services and causing frustration. This limits the app's usability and market reach.

The app doesn't work on my Realme 10 Pro+ with Android 14, which is frustrating.

Customer Support Inefficiency

Users report that customer support is unresponsive or ineffective, failing to resolve issues promptly. This lack of support diminishes the overall user experience and satisfaction.

I tried contacting support multiple times about a refund, but no one responded.

Localization Problems

The app struggles with accurate location services, causing delivery and ride issues. This affects the efficiency and reliability of the service.

The app keeps defaulting my location to Johannesburg, making it unusable.

High Pricing Concerns

Users find the service fees and prices higher compared to competitors, which affects perceived value and competitiveness. This pricing strategy may deter cost-sensitive customers.

The app charges significantly more than other services for the same distance.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Driver Unreliability

Refund Delays

Customers experience significant delays in receiving refunds for canceled orders, with some waiting weeks without resolution. This issue erodes trust and satisfaction with the payment process.

App Compatibility Issues

The app is not compatible with certain devices, preventing users from accessing services and causing frustration. This limits the app's usability and market reach.

Customer Support Inefficiency

Users report that customer support is unresponsive or ineffective, failing to resolve issues promptly. This lack of support diminishes the overall user experience and satisfaction.

Localization Problems

The app struggles with accurate location services, causing delivery and ride issues. This affects the efficiency and reliability of the service.

High Pricing Concerns

Users find the service fees and prices higher compared to competitors, which affects perceived value and competitiveness. This pricing strategy may deter cost-sensitive customers.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is full of bugs and errors, crashes when clicking some buttons, and lacks delivery status updates. Overall, a disappointing experience.

Jemai med

I placed an order that was canceled, but the charge still appeared on my bank account. I tried contacting support but received no response.

mohammed bihi

The delivery guy called saying he had arrived, but he was nowhere to be found. He parked far from my location and didn't want to give the correct change.

Takashi-518

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app is full of bugs and errors, crashes when clicking some buttons, and lacks delivery status updates. Overall, a disappointing experience.

Candice Wu

App Store

I placed an order that was canceled, but the charge still appeared on my bank account. I tried contacting support but received no response.

Kelly Williams

Google Play

The delivery guy called saying he had arrived, but he was nowhere to be found. He parked far from my location and didn't want to give the correct change.

Koray Okumus

Google Play

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User Experience Report

Report Date

Yassir

Top Insights This Week

Unreliable Support

Delivery Delays

App Bugs and Glitches

Pricing Discrepancies

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Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts