X-VPN - Super VPN & Best Proxy

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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TOP INSIGHTS

A weekly roundup of X-VPN - Super VPN & Best Proxy's key feedback

Frequent Disconnections

Many users report that the VPN frequently disconnects, causing interruptions in their internet usage. This issue affects approximately 20% of users, leading to frustration, especially during important tasks.

The VPN disconnects every 5 minutes, making it unreliable for continuous use.

Excessive Ads

Users are frustrated with the high number of ads, which disrupt the user experience and make the app less appealing. This problem affects around 15% of users, who find the ads intrusive and annoying.

There are way too many ads, making the app almost unusable.

Slow Connection Speeds

A significant number of users experience slow connection speeds, which hampers the app's effectiveness for streaming and gaming. Approximately 10% of users report this issue, impacting their overall satisfaction.

The VPN is super slow and disconnects frequently, making it hard to use.

Subscription Issues

Some users have encountered problems with subscriptions, such as being charged without receiving the promised service. This issue affects about 5% of users, leading to dissatisfaction and requests for refunds.

I was charged for a subscription, but the VPN stopped working shortly after.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

ExpressVPN

ExpressVPN is highly praised for its reliability, speed, and ease of use across multiple devices. Users appreciate its consistent performance and excellent customer service, making it a top choice for privacy and streaming.

#2 RUNNER UP

NordVPN

NordVPN receives mixed feedback, with many users appreciating its protection and ease of use, while others report issues with connectivity and customer support. Despite some complaints, it remains popular for its security features.

#3 Straggler

X-VPN - Super VPN & Best Proxy

X-VPN receives mixed reviews, with many users praising its speed and ease of use, while others report connectivity issues and frequent disconnections. Some users express frustration with ads and subscription management.

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Nuggets

Major Highlights of the Week

Frequent Disconnections

Users experience frequent disconnections, with the VPN cutting out every few minutes, disrupting their internet activities. This issue is particularly problematic for users relying on stable connections for work or gaming.

The VPN disconnects every 5 minutes, making it unreliable for my school work.

Excessive Ads

The app is inundated with ads, which users find intrusive and disruptive to their experience. This is especially frustrating when ads appear immediately upon opening the app or interrupt VPN sessions.

Way too many ads, making the app unusable.

Subscription Issues

Users report being charged for subscriptions that do not work as expected, with the VPN failing to connect post-purchase. This has led to dissatisfaction and requests for refunds.

I was charged $80 for a subscription, but the VPN stopped working.

Privacy Concerns

There are serious concerns about privacy breaches, with users claiming their accounts were compromised while using the VPN. This raises questions about the app's security protocols.

Performance Decline

Long-term users note a decline in performance, with the VPN becoming slower and less reliable over time. This has led to frustration among users who previously had positive experiences.

It used to work well, but now it's not worth it due to slow speeds and frequent ads.

Connection Limitations

The VPN struggles to connect on weaker Wi-Fi networks, rendering it ineffective in situations where users need it most. This limitation undermines the app's utility for users with inconsistent internet access.

Only works if your Wi-Fi is already good, otherwise it just loads forever.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Frequent Disconnections

Excessive Ads

Subscription Issues

Users report being charged for subscriptions that do not work as expected, with the VPN failing to connect post-purchase. This has led to dissatisfaction and requests for refunds.

Privacy Concerns

There are serious concerns about privacy breaches, with users claiming their accounts were compromised while using the VPN. This raises questions about the app's security protocols.

Performance Decline

Long-term users note a decline in performance, with the VPN becoming slower and less reliable over time. This has led to frustration among users who previously had positive experiences.

Connection Limitations

Quotes of the week

Hear from some of the most impactful users to drive changes

The app was working perfectly fine until recent updates, when they decided to shut down the exclusive protocols that were only available with the premium subscription for no apparent reason! When I asked about it, they LIED and claimed the issue was related to my local ISP and couldn’t be resolved. As a result, the premium plan has become useless, and most of the available IP addresses are either blocked or unsafe to use. Honestly, I’ve lost all trust in X-VPN after this experience.

A Google user

This VPN stole my login information on multiple apps, which caused me to get banned multiple times for things I didn’t do. I used this VPN for about 3 years, and I thought it was good. It gave me good connection everywhere I went. But when I went to login to certain apps, those apps said that there was suspicious activity connected to my accounts, which traced back to Panama and other places which I had never been. I asked a technology professional for help, and they explained to me that all the “suspicious activity” traced back to this VPN. I do not recommend unless you are willing to jeopardize all of your accounts.

savannahstu

This app used to be able to be used for an unlimited amount of time, without ever having to buy premium. Now you have 30 minutes and then you're kicked out. This app has gone down hill since I used it years ago.

A Google user

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Report Date

X-VPN - Super VPN & Best Proxy

Top Insights This Week

Frequent Disconnections

Excessive Ads

Slow Connection Speeds

Subscription Issues

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts