Xero Verify

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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Xero Verify

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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TOP INSIGHTS

A weekly roundup of Xero Verify's key feedback

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COMPETITORS ANALYSIS

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#1 USERS CHOICE

Google Authenticator
Google Authenticator receives high praise for its simplicity and reliability, with users appreciating its ease of use and effective security features. However, some users express a desire for additional features like dark mode and better organization options.

#2 RUNNER UP

Xero Verify
Xero Verify receives mixed feedback, with users appreciating its security features and ease of setup, but many criticize the app for being slow, unreliable, and mandatory. Users express frustration over the lack of choice in using the app and issues with push notifications and QR code scanning.

#3 Straggler

Authy
Authy is criticized for recent updates that have made the app less user-friendly, with users reporting issues with missing icons and difficulty in identifying accounts. Despite these issues, some users still appreciate its cross-platform support and ease of use prior to the updates.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Google Authenticator
#1 Users Choice
Google Authenticator receives high praise for its simplicity and reliability, with users appreciating its ease of use and effective security features. However, some users express a desire for additional features like dark mode and better organization options.
Xero Verify
#2 Runner-up
Xero Verify receives mixed feedback, with users appreciating its security features and ease of setup, but many criticize the app for being slow, unreliable, and mandatory. Users express frustration over the lack of choice in using the app and issues with push notifications and QR code scanning.
Authy
#3 Straggler
Authy is criticized for recent updates that have made the app less user-friendly, with users reporting issues with missing icons and difficulty in identifying accounts. Despite these issues, some users still appreciate its cross-platform support and ease of use prior to the updates.

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Nuggets

Major Highlights of the Week

Forced App Installation
Users are frustrated with being forced to download the Xero Verify app to access their accounts, feeling it is unnecessary and intrusive. Many prefer traditional methods like SMS or email for two-factor authentication.
I don't want to download another app just to log into my account; SMS should be enough.
Notification Delays
The app often fails to send timely push notifications, causing significant delays in the login process. Users report having to resend requests multiple times or resort to using backup codes.
Push notifications are delayed, forcing me to use backup codes every time I log in.
Device Trust Issues
Despite selecting 'trust this device,' users are repeatedly asked to verify their identity, leading to frustration and wasted time. This undermines the convenience of the 'trust this device' feature.
I have to verify my device every time I log in, even though I select 'trust this device'.
Setup Complexity
The setup process for Xero Verify is perceived as overly complex and confusing, with many users struggling to complete it successfully. This complexity leads to users being locked out of their accounts.
The setup process is so complicated that I got locked out of my account.
Lack of Support
Users express dissatisfaction with the lack of effective customer support, especially when facing issues with the app. Many feel abandoned as they struggle to resolve their problems without adequate assistance.
I can't get any help from support, and I'm stuck without access to my account.
Incompatibility with Devices
The app struggles with compatibility issues, particularly when users change phones or use certain devices. This results in users being unable to access their accounts after switching devices.
After changing my phone, the app won't recognize my new device, locking me out.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Forced App Installation
Users are frustrated with being forced to download the Xero Verify app to access their accounts, feeling it is unnecessary and intrusive. Many prefer traditional methods like SMS or email for two-factor authentication.
Notification Delays
The app often fails to send timely push notifications, causing significant delays in the login process. Users report having to resend requests multiple times or resort to using backup codes.
Device Trust Issues
Despite selecting 'trust this device,' users are repeatedly asked to verify their identity, leading to frustration and wasted time. This undermines the convenience of the 'trust this device' feature.
Setup Complexity
The setup process for Xero Verify is perceived as overly complex and confusing, with many users struggling to complete it successfully. This complexity leads to users being locked out of their accounts.
Lack of Support
Users express dissatisfaction with the lack of effective customer support, especially when facing issues with the app. Many feel abandoned as they struggle to resolve their problems without adequate assistance.
Incompatibility with Devices
The app struggles with compatibility issues, particularly when users change phones or use certain devices. This results in users being unable to access their accounts after switching devices.

Quotes of the week

Hear from some of the most impactful users to drive changes

We have just signed up to Xero today, but cannot get past the authentication process with this useless app. Nothing synchronises with the website. This has been such a frustrating waste of time, we will most likely seek a refund from Xero and try another accounting software package.
Michael J. Emery
Xero was meant to save me time - this app means I take even longer to do things. Utterly disappointed and must say Xero no longer gets my ease of use vote.
emmanz
The concept is great but when I lost my phone I couldn’t get into my Xero account for 10 days. Massive pain and disruption to my business.
emp43d

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The quotes of the week

Hear from some of the most impactful users to drive changes
We have just signed up to Xero today, but cannot get past the authentication process with this useless app. Nothing synchronises with the website. This has been such a frustrating waste of time, we will most likely seek a refund from Xero and try another accounting software package.
Candice Wu
App Store
Xero was meant to save me time - this app means I take even longer to do things. Utterly disappointed and must say Xero no longer gets my ease of use vote.
Kelly Williams
Google Play
The concept is great but when I lost my phone I couldn’t get into my Xero account for 10 days. Massive pain and disruption to my business.
Koray Okumus
Google Play

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