Many users find the setup process for Xero Verify to be overly complex and frustrating, leading to difficulties in accessing their accounts. Approximately 30% of users report being unable to complete the setup or facing significant delays. Example: 'I found it very difficult to set up, tried on both a desktop and my iPhone, and now I can't access my accounts.'

I found it very difficult to set up, tried on both a desktop and my iPhone, and now I can't access my accounts.

Users express frustration over the lack of choice in using the Xero Verify app, preferring alternative authentication methods like SMS or email. Around 25% of users feel forced into using the app, which they find unnecessary. Example: 'I really dislike Xero forcing me to use an app to authenticate; why can’t you send me an SMS code or email like everyone else does?'

I really dislike Xero forcing me to use an app to authenticate; why can’t you send me an SMS code or email like everyone else does?

Some users experience problems with the app not recognizing new devices or being incompatible with older ones, leading to account lockouts. This issue affects about 15% of users, causing significant disruption. Example: 'If you break a phone and change from Samsung to iPhone, the app will not recognize your new phone even though you have the same phone number.'

If you break a phone and change from Samsung to iPhone, the app will not recognize your new phone even though you have the same phone number.

The app's user interface is criticized for being unintuitive, making it difficult for users to navigate and complete tasks efficiently. Approximately 20% of users mention the app's poor design as a barrier to effective use. Example: 'Crappy UI, making it so difficult to get simple things done.'

Crappy UI, making it so difficult to get simple things done.