Wyze - Make Your Home Smarter

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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Wyze - Make Your Home Smarter

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Wyze - Make Your Home Smarter's key feedback

1

Connectivity Issues

A significant number of users report frequent connectivity problems with Wyze cameras, leading to frustration and unreliability. Approximately 30% of users experience cameras going offline or failing to connect to Wi-Fi, which undermines the security purpose of the devices.

My cameras constantly disconnect, making them unreliable for security purposes.

2

Subscription Complaints

Many users are dissatisfied with the shift towards subscription-based features, feeling that essential functionalities are now locked behind a paywall. Around 25% of users express frustration over having to pay for features that were previously free, such as video playback and event recording.

I feel cheated having to pay for basic features that were once free.

3

Detection Inaccuracy

Users frequently report issues with the cameras' motion detection capabilities, which often result in false alerts or missed events. Approximately 20% of users mention that the cameras fail to accurately detect people or important movements, while frequently alerting for irrelevant activities like shadows or insects.

The camera alerts me for shadows but misses actual people.

4

App Performance Problems

The Wyze app is criticized for being buggy and unreliable, with frequent crashes and slow loading times. About 15% of users experience issues with the app's performance, which affects their ability to view live feeds or recorded events promptly.

The app crashes often and takes too long to load live feeds.

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COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Ring
Ring receives mixed feedback, with users praising its reliability and ease of use, but criticizing the high subscription costs and occasional connectivity issues. Some users report excellent security features, while others experience difficulties with app functionality and customer service.

#2 RUNNER UP

Wyze - Make Your Home Smarter
Wyze is appreciated for its affordability and ease of use, but users express frustration with frequent app glitches, connectivity issues, and the push towards paid subscriptions for features that were once free. While some users love the product's value, others are disappointed by the decline in software quality and customer support.

#3 Straggler

Arlo
Arlo is generally well-regarded for its video quality and ease of installation, but users are frustrated by the high cost of subscriptions and occasional delays in notifications. While many appreciate the product's features, some users report issues with connectivity and customer service.

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Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Ring
#1 Users Choice
Ring receives mixed feedback, with users praising its reliability and ease of use, but criticizing the high subscription costs and occasional connectivity issues. Some users report excellent security features, while others experience difficulties with app functionality and customer service.
Wyze - Make Your Home Smarter
#2 Runner-up
Wyze is appreciated for its affordability and ease of use, but users express frustration with frequent app glitches, connectivity issues, and the push towards paid subscriptions for features that were once free. While some users love the product's value, others are disappointed by the decline in software quality and customer support.
Arlo
#3 Straggler
Arlo is generally well-regarded for its video quality and ease of installation, but users are frustrated by the high cost of subscriptions and occasional delays in notifications. While many appreciate the product's features, some users report issues with connectivity and customer service.

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Nuggets

Major Highlights of the Week

Playback Removal
The removal of the playback feature has frustrated users who relied on it to review missed events, leading to dissatisfaction with the app's functionality. This change has been perceived as a bait-and-switch tactic, forcing users to pay for features that were previously free.
I used to be able to easily look through the recorded video but that feature seems to be gone.
Connectivity Issues
Frequent connectivity problems with cameras not staying online or failing to connect to WiFi have been reported, undermining the reliability of the security system. Users express frustration over the need to constantly reset devices to maintain functionality.
The cameras never connect to WiFi and always freeze, making them unreliable for security.
False Alerts
The AI detection system frequently misidentifies non-threatening movements like shadows or tree branches as significant events, leading to a high volume of false alerts. This diminishes the effectiveness of the security system and frustrates users who expect accurate notifications.
The cameras pick up random activity like shadows but miss actual important events.
Subscription Upsell
Users are frustrated by the aggressive upselling of subscription services, which are perceived as necessary to access basic functionalities like video playback. This has led to a perception of the app as a money grab, detracting from the user experience.
I have to pay to see events, and the app constantly pushes for subscription upgrades.
App Instability
The app frequently crashes and experiences bugs, particularly after updates, which disrupts the user experience and diminishes trust in the system's reliability. Users report that these issues make it difficult to access camera feeds and recorded events.
Every update breaks something, and the app is super buggy, making it unreliable.
Audio Issues
The app's audio features are problematic, with users struggling to hear through the camera or experiencing muted audio by default. This limits the functionality of the two-way communication feature, which is critical for real-time interaction.
The sound is so low that it’s really hard to hear, making the audio feature unusable.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Playback Removal
The removal of the playback feature has frustrated users who relied on it to review missed events, leading to dissatisfaction with the app's functionality. This change has been perceived as a bait-and-switch tactic, forcing users to pay for features that were previously free.
Connectivity Issues
Frequent connectivity problems with cameras not staying online or failing to connect to WiFi have been reported, undermining the reliability of the security system. Users express frustration over the need to constantly reset devices to maintain functionality.
False Alerts
The AI detection system frequently misidentifies non-threatening movements like shadows or tree branches as significant events, leading to a high volume of false alerts. This diminishes the effectiveness of the security system and frustrates users who expect accurate notifications.
Subscription Upsell
Users are frustrated by the aggressive upselling of subscription services, which are perceived as necessary to access basic functionalities like video playback. This has led to a perception of the app as a money grab, detracting from the user experience.
App Instability
The app frequently crashes and experiences bugs, particularly after updates, which disrupts the user experience and diminishes trust in the system's reliability. Users report that these issues make it difficult to access camera feeds and recorded events.
Audio Issues
The app's audio features are problematic, with users struggling to hear through the camera or experiencing muted audio by default. This limits the functionality of the two-way communication feature, which is critical for real-time interaction.

Quotes of the week

Hear from some of the most impactful users to drive changes

I've been using Wyze for several years now, and I’ve recommended it to multiple people because you could get a constant feed and playback from the camera. I opened my app today to discover this functionality was removed, and now I have to pay a subscription to be able to watch the video stream on the SD card I purchased from the camera I also purchased. This is ridiculous and a scam to be rug-pulled like this.
BJoe314
These cameras are useless when it matters most. They pick up random activity, but the second you actually need them—like when a thief shows up—they either freeze or shut off right as the person grabs the items and leaves. The audio is just as bad. Overall, terrible cameras, terrible app, terrible system.
GottaWinOneTime
I have been using the Wyze app for a few years now, as I invested in quite a few (10-15) cameras for both my main house and our vacation rental property. The problems I have range from frequent false alarms at all hours of the day or night, or cameras not picking up activities/people when I know they are there, to navigating the app being unintuitive and inconsistent.
ArlxPhilly

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The quotes of the week

Hear from some of the most impactful users to drive changes
I've been using Wyze for several years now, and I’ve recommended it to multiple people because you could get a constant feed and playback from the camera. I opened my app today to discover this functionality was removed, and now I have to pay a subscription to be able to watch the video stream on the SD card I purchased from the camera I also purchased. This is ridiculous and a scam to be rug-pulled like this.
Candice Wu
App Store
These cameras are useless when it matters most. They pick up random activity, but the second you actually need them—like when a thief shows up—they either freeze or shut off right as the person grabs the items and leaves. The audio is just as bad. Overall, terrible cameras, terrible app, terrible system.
Kelly Williams
Google Play
I have been using the Wyze app for a few years now, as I invested in quite a few (10-15) cameras for both my main house and our vacation rental property. The problems I have range from frequent false alarms at all hours of the day or night, or cameras not picking up activities/people when I know they are there, to navigating the app being unintuitive and inconsistent.
Koray Okumus
Google Play

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