Sell books with World of Books

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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TOP INSIGHTS

A weekly roundup of Sell books with World of Books's key feedback

Promo Code Issues

Some users experience problems with promo codes not working, leading to frustration as they miss out on advertised extra cash offers. Approximately 5% of users report this issue.

Book Rejection Concerns

A number of users are concerned about books being rejected without clear reasons or evidence, which affects trust in the service. Around 10% of users have mentioned this problem.

Customer Service Gaps

Users report difficulties in reaching customer service for assistance, which can lead to unresolved issues and dissatisfaction. This affects about 7% of users.

Low Payment Offers

Some users feel that the payment offers for their books are too low, making it hard to reach bonus thresholds. Approximately 6% of users express this concern.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Sell books with World of Books

Users appreciate the app for its ease of use, quick process, and free shipping options. However, some users report issues with customer service, missing items, and low payment offers.

#2 RUNNER UP

Decluttr

Decluttr is praised for its straightforward process and reliable service, but some users feel the prices offered for books are lower than expected.

#3 Straggler

Ziffit

Ziffit receives mixed feedback; users like the convenience and speed of the app, but there are complaints about rejected books and customer service challenges.

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Nuggets

Major Highlights of the Week

Promo Code Issues

Users experience frustration with non-functional promo codes and lack of response from customer service, leading to dissatisfaction with promotional offers. This issue undermines trust and diminishes the perceived value of the app's promotional strategies.

Book Rejection Concerns

There are complaints about books being rejected without clear justification, even when they are in good condition, which raises concerns about the app's evaluation process. This inconsistency can erode user trust and deter future transactions.

Few times they claimed the most valuable item was missing or not sellable even when new with celophane.

Customer Service Gaps

Users report difficulty in reaching customer service for assistance, particularly when issues arise with book acceptance or shipping. This lack of accessible support can lead to user frustration and negatively impact the overall customer experience.

Worst customer service, no person to talk with, waiting for courier help to send the books.

Shipping and Processing Delays

Some users experience delays in processing and shipping, which can lead to dissatisfaction with the app's efficiency. These delays can affect user perception of the app's reliability and promptness.

Processing can take rather long, but when they don't try to be shifty, they offer fair enough prices.

Low Valuation Frustration

Users express dissatisfaction with the low valuation of books, making it difficult to reach bonus offer thresholds. This perception of undervaluation can discourage users from engaging with the app.

Even if the book is classed as wanted you pay a really small amount and it’s impossible to reach any value that qualifies for your bonus offers.

Missing Items Dispute

There are instances where users claim items are reported missing despite being sent, leading to disputes over payment. This issue can create distrust and necessitates a more transparent and accountable process.

I put 2 books in using the isbn number which verified the right title and sent into trade. Was not paid for items as said they were not received.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Promo Code Issues

Book Rejection Concerns

Customer Service Gaps

Shipping and Processing Delays

Some users experience delays in processing and shipping, which can lead to dissatisfaction with the app's efficiency. These delays can affect user perception of the app's reliability and promptness.

Low Valuation Frustration

Users express dissatisfaction with the low valuation of books, making it difficult to reach bonus offer thresholds. This perception of undervaluation can discourage users from engaging with the app.

Missing Items Dispute

Quotes of the week

Hear from some of the most impactful users to drive changes

The promo code didn’t work and they completely ignored my remarks, while bombarding me with marketing emails to use promo code to earn extra cash. Totally useless.

NSWCS

Few times they claimed the most valuable item was missing or not sellable even when new with celophane which makes me suspicious.

Floquer

Very good but half the good author and great storytelling recent books I have are not all accepted. I still sold 3 quarters of them so not too bad. Thank you anyhow.

georgee85

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The quotes of the week

Hear from some of the most impactful users to drive changes

The promo code didn’t work and they completely ignored my remarks, while bombarding me with marketing emails to use promo code to earn extra cash. Totally useless.

Candice Wu

App Store

Few times they claimed the most valuable item was missing or not sellable even when new with celophane which makes me suspicious.

Kelly Williams

Google Play

Very good but half the good author and great storytelling recent books I have are not all accepted. I still sold 3 quarters of them so not too bad. Thank you anyhow.

Koray Okumus

Google Play

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User Experience Report

Report Date

Sell books with World of Books

Top Insights This Week

Promo Code Issues

Book Rejection Concerns

Customer Service Gaps

Low Payment Offers

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

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Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

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