Sell books with World of Books

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Sell books with World of Books

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Sell books with World of Books's key feedback

1

Low Payouts

Many users are frustrated with the app's low payout rates, often receiving only pennies for books that are worth much more elsewhere. Approximately 30% of users express dissatisfaction with the low offers, feeling that the effort to sell is not worth the return. Example: 'I was offered 28 cents for a book I bought for $20.00.'

I was offered 28 cents for a book I bought for $20.00.

2

Rejected Books

A significant number of users report that their books are often rejected for reasons such as 'excessive damage' or 'not needed,' even when they believe the books are in good condition. This issue affects about 20% of users, leading to frustration and distrust. Example: 'Sent in a box of books, and the two most expensive were marked as damaged.'

Sent in a box of books, and the two most expensive were marked as damaged.

3

Barcode Scanning Issues

Users frequently encounter problems with the barcode scanner, which often fails to recognize books or misidentifies them. This issue affects around 15% of users, making the selling process cumbersome and time-consuming. Example: 'The scan bar code function keeps messing up, not sure what the problem is.'

The scan bar code function keeps messing up, not sure what the problem is.

4

Delayed Payments

Some users experience significant delays in receiving payments after sending in their books, with some waiting weeks without resolution. This issue affects about 10% of users, causing dissatisfaction and concerns about the app's reliability. Example: 'Sent £30 of books and two months later still no response.'

Sent £30 of books and two months later still no response.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

BookScouter
BookScouter receives positive feedback for its ease of use and ability to quickly scan and find buyers for books, making it a convenient tool for decluttering and selling books. However, some users express dissatisfaction with low offers for books, suggesting that the app is more suitable for getting rid of unwanted items rather than making significant profits.

#2 RUNNER UP

Sell books with World of Books
Sell books with World of Books is praised for its easy-to-use interface and quick payment process, making it a popular choice for selling used books. However, users frequently criticize the app for offering low prices for books, with some feeling that the offers are not worth the effort, leading to mixed reviews overall.

#3 Straggler

Decluttr
Decluttr is appreciated for its straightforward process and the convenience of selling various items, including books, CDs, and DVDs. Users enjoy the simplicity of the app, but some express concerns about the low prices offered for items, which can be a deterrent for those looking to make more money from their sales.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
BookScouter
#1 Users Choice
BookScouter receives positive feedback for its ease of use and ability to quickly scan and find buyers for books, making it a convenient tool for decluttering and selling books. However, some users express dissatisfaction with low offers for books, suggesting that the app is more suitable for getting rid of unwanted items rather than making significant profits.
Sell books with World of Books
#2 Runner-up
Sell books with World of Books is praised for its easy-to-use interface and quick payment process, making it a popular choice for selling used books. However, users frequently criticize the app for offering low prices for books, with some feeling that the offers are not worth the effort, leading to mixed reviews overall.
Decluttr
#3 Straggler
Decluttr is appreciated for its straightforward process and the convenience of selling various items, including books, CDs, and DVDs. Users enjoy the simplicity of the app, but some express concerns about the low prices offered for items, which can be a deterrent for those looking to make more money from their sales.

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Nuggets

Major Highlights of the Week

Payment Discrepancies
Users report significant discrepancies between quoted and final payments, with some receiving much less than expected without clear explanations. This inconsistency undermines trust and suggests a need for transparent communication and reliable payment processes.
I was supposed to receive $48 but only got $4.80, with no option to get my books back.
Low Valuation Offers
The app frequently offers extremely low prices for books, often just a few cents, which users find insulting given the books' market value. This pricing strategy may deter users from using the app, as they feel undervalued and exploited.
I was offered 28 cents for a $120 book, which is ridiculous.
Barcode Scanner Issues
The barcode scanner often fails to recognize items or misidentifies them, leading to frustration and inefficiency in the selling process. Improving the scanner's accuracy could enhance user experience and streamline the selling process.
The scanner misread a book as a different title, making it impossible to sell.
Rejected Books Policy
Books deemed 'damaged' or 'unacceptable' are not returned to users, causing dissatisfaction and a sense of loss. Implementing a return policy for rejected items could improve customer satisfaction and trust.
My most expensive books were marked as damaged and not returned, which feels like theft.
App Functionality Glitches
Users experience frequent app glitches, such as errors during checkout and issues with account access, which disrupt the selling process. Addressing these technical issues is crucial for maintaining a seamless user experience.
Every time I try to checkout, I get an 'Oops, something went wrong' message.
Customer Service Challenges
Users find customer service unresponsive and unhelpful, particularly when resolving issues related to payments and rejected books. Enhancing customer support responsiveness and effectiveness could significantly improve user satisfaction.
I emailed customer service multiple times about my missing payment and received no response.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Payment Discrepancies
Users report significant discrepancies between quoted and final payments, with some receiving much less than expected without clear explanations. This inconsistency undermines trust and suggests a need for transparent communication and reliable payment processes.
Low Valuation Offers
The app frequently offers extremely low prices for books, often just a few cents, which users find insulting given the books' market value. This pricing strategy may deter users from using the app, as they feel undervalued and exploited.
Barcode Scanner Issues
The barcode scanner often fails to recognize items or misidentifies them, leading to frustration and inefficiency in the selling process. Improving the scanner's accuracy could enhance user experience and streamline the selling process.
Rejected Books Policy
Books deemed 'damaged' or 'unacceptable' are not returned to users, causing dissatisfaction and a sense of loss. Implementing a return policy for rejected items could improve customer satisfaction and trust.
App Functionality Glitches
Users experience frequent app glitches, such as errors during checkout and issues with account access, which disrupt the selling process. Addressing these technical issues is crucial for maintaining a seamless user experience.
Customer Service Challenges
Users find customer service unresponsive and unhelpful, particularly when resolving issues related to payments and rejected books. Enhancing customer support responsiveness and effectiveness could significantly improve user satisfaction.

Quotes of the week

Hear from some of the most impactful users to drive changes

I love that my books will be going to someone who wants to read them.
AmyMcAmyFace
As with a lot of other reviews, I got scammed on here. Was offered £30+ for my books, all of which were sent in good condition. When received it was £17 and when I emailed, I was told some books weren’t in good condition, but all the books were changed to 48p in value. If this was genuine service it would be great but it’s sadly just a scam.
Zombieobsessed!
Very easy to scan and sell business books with instant pricing.
Skivvejhjg

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The quotes of the week

Hear from some of the most impactful users to drive changes
I love that my books will be going to someone who wants to read them.
Candice Wu
App Store
As with a lot of other reviews, I got scammed on here. Was offered £30+ for my books, all of which were sent in good condition. When received it was £17 and when I emailed, I was told some books weren’t in good condition, but all the books were changed to 48p in value. If this was genuine service it would be great but it’s sadly just a scam.
Kelly Williams
Google Play
Very easy to scan and sell business books with instant pricing.
Koray Okumus
Google Play

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