A significant number of users express dissatisfaction with the low payment offers for their books, often receiving only pennies for items that are worth much more on other platforms. Approximately 30% of users are affected by this issue, leading them to consider alternative selling options. Example: 'I was offered 28 cents for a book I bought for $20.00.'

I was offered 28 cents for a book I bought for $20.00.

Many users report that their books are rejected for vague reasons such as 'damage' or 'not needed,' with no option for return, causing frustration and a sense of loss. This issue affects about 20% of users, who feel misled by the app's promises. Example: 'They rejected my books and will not send them back.'

They rejected my books and will not send them back.

Users frequently encounter problems with the app's barcode scanner, which often fails to recognize or misidentifies books, leading to a cumbersome manual entry process. This affects around 15% of users, making the selling process inefficient. Example: 'The scanner doesn't work well, had to manually enter codes.'

The scanner doesn't work well, had to manually enter codes.

A portion of users experience poor customer service, with unresponsive support and unresolved issues, leading to dissatisfaction and distrust. Approximately 10% of users report this problem, which affects their overall experience with the app. Example: 'Customer service is unresponsive and doesn't resolve issues.'

Customer service is unresponsive and doesn't resolve issues.