Wise: International Transfers

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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TOP INSIGHTS

A weekly roundup of Wise: International Transfers's key feedback

Delayed Transactions

Many users experience significant delays in transaction processing, with some transfers taking days instead of the promised seconds. Approximately 15% of users report this issue, which affects their ability to conduct timely business and personal transactions.

Transfers that used to be instant now take a week.

Poor Customer Support

Users frequently complain about unresponsive or unhelpful customer support, which fails to resolve issues or provide clear communication. This affects around 10% of users, leading to frustration and unresolved problems.

Customer service is bad, they were unable to help me with a failed transaction.

Hidden Fees

Some users feel misled by unexpected fees and charges that are not clearly communicated upfront, impacting their trust in the service. This issue affects about 8% of users, who find the fees higher than anticipated.

There are a lot of extra hidden charges & fees, worse than other places.

Verification Issues

The verification process is cumbersome and often fails, causing account access issues and transaction delays. Approximately 7% of users report difficulties with identity verification, which hinders their ability to use the app effectively.

I can't even verify my face using my national ID, the system should detect faces right away.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Revolut

Revolut receives overwhelmingly positive feedback for its ease of use, competitive exchange rates, and comprehensive features that make managing multiple currencies simple. Users appreciate the app's modern design and the convenience it offers for international transactions, often recommending it over traditional banks.

#2 RUNNER UP

Wise: International Transfers

Wise is praised for its fast, reliable, and cost-effective international money transfer services, with many users highlighting its transparency and low fees. However, some users report issues with account verification and customer support, which can lead to frustration and delays in transactions.

#3 Straggler

Remitly

Remitly is highly regarded for its fast and reliable service, with users appreciating the ease of sending money internationally and the competitive exchange rates. The app is noted for its user-friendly interface and the ability to send money quickly to family and friends, making it a preferred choice for many.

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Nuggets

Major Highlights of the Week

Delayed Refunds

Users experience significant delays in receiving refunds, sometimes waiting weeks without resolution. This undermines trust and satisfaction, especially when customer support fails to provide timely updates or solutions.

I was promised a refund within a few days, but it's been over a month and I'm still waiting.

Account Closures

Accounts are being closed unexpectedly and without clear communication, leaving users frustrated and without access to their funds. This lack of transparency and support can severely damage user trust and retention.

My account was closed without explanation, and I can't access my money.

Verification Issues

The verification process is cumbersome and often fails, causing users to be unable to complete transactions or access their accounts. This creates a barrier to entry and can deter potential users from continuing with the service.

I can't verify my identity despite multiple attempts, and it's preventing me from using the app.

Hidden Fees

Users are encountering unexpected fees that are not clearly communicated upfront, leading to dissatisfaction and a perception of dishonesty. This can erode trust and deter users from recommending the service.

I was charged hidden fees that weren't disclosed before the transaction.

Customer Support

Customer support is perceived as unhelpful and unresponsive, often providing generic responses without addressing specific issues. This lack of effective support can lead to user frustration and attrition.

Customer service is terrible; they just send canned responses and don't solve the problem.

Transaction Delays

Transactions that were once instant are now taking significantly longer, causing users to miss important deadlines and opportunities. This inconsistency in service delivery can lead to user dissatisfaction and loss of business.

Transfers that used to be instant now take several days, causing me to miss business opportunities.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Delayed Refunds

Account Closures

Verification Issues

Hidden Fees

Customer Support

Transaction Delays

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is great for international transfers, but the process can be confusing and not user-friendly for occasional users. It feels like it's built for those who already know what they're doing.

JosephMDalton

I was disappointed with the hidden fees and the slow transaction times. It used to be fast, but now it takes days, which is not acceptable.

simplesjoao

Wise is a game-changer for international transfers — fast, transparent, and with low fees. Great exchange rates and easy to use. Perfect for travelers, freelancers, or anyone sending money abroad!

A Google user

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app is great for international transfers, but the process can be confusing and not user-friendly for occasional users. It feels like it's built for those who already know what they're doing.

Candice Wu

App Store

I was disappointed with the hidden fees and the slow transaction times. It used to be fast, but now it takes days, which is not acceptable.

Kelly Williams

Google Play

Wise is a game-changer for international transfers — fast, transparent, and with low fees. Great exchange rates and easy to use. Perfect for travelers, freelancers, or anyone sending money abroad!

Koray Okumus

Google Play

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User Experience Report

Report Date

Wise: International Transfers

Top Insights This Week

Delayed Transactions

Poor Customer Support

Hidden Fees

Verification Issues

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

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