Whop

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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Whop

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
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All Insights

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TOP INSIGHTS

A weekly roundup of Whop's key feedback

1

Account Management Issues

Users face difficulties managing their accounts, such as being unable to change linked emails or cancel subscriptions, affecting approximately 15% of users. This leads to frustration and a sense of being trapped in unwanted services.

I mistakenly linked my work email and now can't change it, which is very frustrating.

2

Frequent App Updates

Frequent updates to the app's layout and functionality are causing confusion and frustration among users, with about 10% expressing dissatisfaction. These changes make it difficult for users to navigate and use the app effectively.

The app's layout changes almost daily, making it hard to find anything.

3

Poor Customer Support

Users report inadequate customer support, especially when dealing with scams or unauthorized charges, affecting around 12% of users. This lack of support leaves users feeling unprotected and dissatisfied.

I was scammed and Whop's support was unhelpful, leaving me without a refund.

4

Technical Glitches

Technical issues such as app crashes, non-functional features, and slow performance are common, impacting approximately 20% of users. These glitches hinder the overall user experience and usability of the app.

The app crashes frequently and features don't work, making it unusable.

"Anecdote treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards."

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Director of Product and Design Operations, Grubhub
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COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Whop
Whop receives mixed feedback with users praising its ease of use and potential for earning money, but many criticize its app performance, frequent crashes, and lack of payment options like PayPal.

#2 RUNNER UP

Patreon
Patreon is appreciated for its content and creator support, but users frequently complain about its poor app design, difficult account management, and intrusive pop-ups, which detract from the overall experience.

#3 Straggler

Buy Me a Coffee
Buy Me a Coffee is liked for its simplicity and ease of use, but users express frustration with its customer service, account issues, and occasional app glitches, which hinder the user experience.

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Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Whop
#1 Users Choice
Whop receives mixed feedback with users praising its ease of use and potential for earning money, but many criticize its app performance, frequent crashes, and lack of payment options like PayPal.
Patreon
#2 Runner-up
Patreon is appreciated for its content and creator support, but users frequently complain about its poor app design, difficult account management, and intrusive pop-ups, which detract from the overall experience.
Buy Me a Coffee
#3 Straggler
Buy Me a Coffee is liked for its simplicity and ease of use, but users express frustration with its customer service, account issues, and occasional app glitches, which hinder the user experience.

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Nuggets

Major Highlights of the Week

Account Linking Issue
Users experience irreversible linking of email accounts to phone numbers, causing frustration and limiting account management flexibility. This issue complicates user account management and may deter users from engaging further with the platform.
I mistakenly linked my work email to my account, and now it's permanently tied to my phone number.
Frequent UI Changes
Frequent and unpredictable changes to the app's layout and design frustrate sellers, leading to increased operational costs as they seek alternative solutions. This inconsistency in user interface design disrupts user workflows and may drive users to abandon the platform.
The app's layout changes almost daily, forcing me to spend thousands on building my own backend.
Refund Policy Issues
Users report difficulty obtaining refunds for services not rendered, with creators and the platform failing to honor refund promises. This lack of accountability and transparency in refund processes undermines user trust and satisfaction.
I was promised an instant refund if I didn't win, but my request was declined, and Whop said there's nothing they can do.
Scam Concerns
The platform is perceived as enabling scams, with users unable to get refunds for fraudulent transactions and facing threats of account suspension for chargebacks. This perception of inadequate fraud prevention and customer protection damages the platform's reputation.
Whop backs creators even when they're scammers, and they threaten to suspend you if you do a chargeback.
Cancellation Difficulties
Users find it nearly impossible to cancel subscriptions, with unclear processes and unauthorized charges on new cards. This issue highlights a critical gap in user control over their subscriptions, leading to dissatisfaction and potential legal concerns.
I've been trying to cancel my subscription for months, but they charged my new card without my authorization.
Android App Performance
The Android version of the app is criticized for being buggy, with features not working properly and a poor user interface. This technical instability on Android devices limits user engagement and satisfaction, potentially reducing the app's market reach.
The Android app is non-functional, with a terrible user experience compared to other platforms.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Account Linking Issue
Users experience irreversible linking of email accounts to phone numbers, causing frustration and limiting account management flexibility. This issue complicates user account management and may deter users from engaging further with the platform.
Frequent UI Changes
Frequent and unpredictable changes to the app's layout and design frustrate sellers, leading to increased operational costs as they seek alternative solutions. This inconsistency in user interface design disrupts user workflows and may drive users to abandon the platform.
Refund Policy Issues
Users report difficulty obtaining refunds for services not rendered, with creators and the platform failing to honor refund promises. This lack of accountability and transparency in refund processes undermines user trust and satisfaction.
Scam Concerns
The platform is perceived as enabling scams, with users unable to get refunds for fraudulent transactions and facing threats of account suspension for chargebacks. This perception of inadequate fraud prevention and customer protection damages the platform's reputation.
Cancellation Difficulties
Users find it nearly impossible to cancel subscriptions, with unclear processes and unauthorized charges on new cards. This issue highlights a critical gap in user control over their subscriptions, leading to dissatisfaction and potential legal concerns.
Android App Performance
The Android version of the app is criticized for being buggy, with features not working properly and a poor user interface. This technical instability on Android devices limits user engagement and satisfaction, potentially reducing the app's market reach.

Quotes of the week

Hear from some of the most impactful users to drive changes

As a seller, the constant changes in layout and design are frustrating, and the 30% charge for customers not found through their dashboard is unfair. I'm spending thousands to build my own backend to avoid this platform.
DSR3333
The app is full of scammers, and Whop doesn't hold businesses accountable. I paid for a lifetime package that was turned off after 20 days, and they refused a refund.
Cole Warner1992
The app is very buggy on Android, with features not working properly and a poor interface. It's frustrating to use, and I often have to switch to the website.
A Google user

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The quotes of the week

Hear from some of the most impactful users to drive changes
As a seller, the constant changes in layout and design are frustrating, and the 30% charge for customers not found through their dashboard is unfair. I'm spending thousands to build my own backend to avoid this platform.
Candice Wu
App Store
The app is full of scammers, and Whop doesn't hold businesses accountable. I paid for a lifetime package that was turned off after 20 days, and they refused a refund.
Kelly Williams
Google Play
The app is very buggy on Android, with features not working properly and a poor interface. It's frustrating to use, and I often have to switch to the website.
Koray Okumus
Google Play

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