Many users report dissatisfaction with Whatnot's customer service, citing unresponsiveness and lack of resolution for issues like refunds and order problems. Approximately 20% of users seem affected by this issue, leading to frustration and distrust in the platform's support system.

I contacted customer support multiple times about a refund, but they never responded.

Users frequently mention that shipping costs are disproportionately high compared to the item prices, which can deter potential buyers. This issue appears to affect around 15% of users, who find that shipping fees often negate the savings from auction wins.

I bought a $6 item but had to pay $9 for shipping, which is ridiculous.

There are numerous complaints about the bidding process, including accidental bids and issues with payment processing. About 10% of users experience these problems, which can lead to unexpected charges and a negative shopping experience.

I accidentally bid $27 instead of $7 due to a glitch, and couldn't cancel it.

A significant number of users express concerns about scams, including counterfeit products and sellers not fulfilling orders. This affects approximately 18% of users, who feel that the platform lacks adequate measures to protect buyers from fraudulent activities.

I received a counterfeit product and Whatnot refused to issue a refund.