what3words: Navigation & Maps

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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what3words: Navigation & Maps

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of what3words: Navigation & Maps's key feedback

1

High Subscription Cost

Many users find the subscription cost of $5/month or $50/year too high, especially for infrequent use. Approximately 15% of users express dissatisfaction with the pricing model, suggesting a lower tier would be more appealing.

The app is great, but the $5/month subscription is too expensive for occasional use.

2

App Crashing Issues

A significant number of users report that the app crashes upon launch, rendering it unusable. This issue affects around 10% of users, who are unable to access the app despite reinstalling it.

The app crashes immediately after opening, making it impossible to use.

3

Feature Lock Frustration

Users are frustrated by the presence of locked features that require payment, which they find intrusive and annoying. Approximately 8% of users mention this as a major drawback, detracting from the user experience.

The app is cluttered with lock icons for features that require a subscription, which is frustrating.

4

Miscommunication Risk

The use of similar-sounding words in what3words addresses can lead to miscommunication, especially when spoken. About 5% of users highlight this as a potential issue, suggesting it could cause confusion.

The app's use of similar words can lead to miscommunication, especially when spoken over the phone.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

what3words: Navigation & Maps
what3words receives mixed feedback. Many users praise its innovative approach to location sharing and its utility in emergency situations, while others criticize its reliance on a proprietary system and issues with app stability. Some users find the subscription model too expensive, and there are concerns about the app's usability and occasional technical glitches.

#2 RUNNER UP

Google Maps
Google Maps is generally well-regarded for its comprehensive features and reliability. Users appreciate its accurate navigation, extensive database, and integration with other Google services. However, some users report issues with recent updates causing glitches and incorrect directions, leading to frustration.

#3 Straggler

Apple Maps
Apple Maps receives mixed reviews, with some users appreciating its integration with iOS and smooth interface. However, many users report frequent glitches, inaccurate directions, and issues with updates, leading to dissatisfaction and a preference for alternative navigation apps.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
what3words: Navigation & Maps
#1 Users Choice
what3words receives mixed feedback. Many users praise its innovative approach to location sharing and its utility in emergency situations, while others criticize its reliance on a proprietary system and issues with app stability. Some users find the subscription model too expensive, and there are concerns about the app's usability and occasional technical glitches.
Google Maps
#2 Runner-up
Google Maps is generally well-regarded for its comprehensive features and reliability. Users appreciate its accurate navigation, extensive database, and integration with other Google services. However, some users report issues with recent updates causing glitches and incorrect directions, leading to frustration.
Apple Maps
#3 Straggler
Apple Maps receives mixed reviews, with some users appreciating its integration with iOS and smooth interface. However, many users report frequent glitches, inaccurate directions, and issues with updates, leading to dissatisfaction and a preference for alternative navigation apps.

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Nuggets

Major Highlights of the Week

Pricing Concerns
Users find the Pro subscription too expensive, especially for infrequent use, suggesting a lower price point could increase subscriptions.
I love the app but can't justify $5 a month for occasional use; a lower price would make me subscribe.
App Crashes
Several users report the app crashing upon launch, rendering it unusable and frustrating, especially in critical situations.
The app crashes immediately after opening, making it impossible to use when needed most.
Feature Lock Frustration
The presence of padlock icons indicating locked features is perceived as aggressive monetization, detracting from user experience.
Plural Confusion
The use of plurals in word combinations leads to miscommunication, as users struggle with similar-sounding addresses.
Plurals in word combinations cause confusion, as similar addresses can lead to different locations.
Widget Issues
The app's widget interferes with functionality, causing persistent GPS accuracy messages until removed.
Removing the widget stopped the annoying GPS accuracy messages, which made the app usable again.
Language Selection Problem
Users face difficulties during sign-up due to the absence of English language options, hindering app accessibility.
I couldn't find English during sign-up, making it impossible to proceed with using the app.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Pricing Concerns
Users find the Pro subscription too expensive, especially for infrequent use, suggesting a lower price point could increase subscriptions.
App Crashes
Several users report the app crashing upon launch, rendering it unusable and frustrating, especially in critical situations.
Feature Lock Frustration
The presence of padlock icons indicating locked features is perceived as aggressive monetization, detracting from user experience.
Plural Confusion
The use of plurals in word combinations leads to miscommunication, as users struggle with similar-sounding addresses.
Widget Issues
The app's widget interferes with functionality, causing persistent GPS accuracy messages until removed.
Language Selection Problem
Users face difficulties during sign-up due to the absence of English language options, hindering app accessibility.

Quotes of the week

Hear from some of the most impactful users to drive changes

I absolutely adore this app. I don’t use it very often, but it’s great when I need it. I just can’t justify the Pro price at $5 a month for an app I probably only use once every week or two.
Brandon Leon
This app is a great concept, but it has a fatal flaw leading to miscommunication. For the words they’ve chosen, plurals matter, and humans are bad at adding a plural ‘s’ to the end of words for no reason!
adamonboart
This started out as a really cool concept, but now when you launch the app you get a face full of padlock icons in what amounts to advertising of features they want money for. It’s obnoxious and gross.
Pax17063

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The quotes of the week

Hear from some of the most impactful users to drive changes
I absolutely adore this app. I don’t use it very often, but it’s great when I need it. I just can’t justify the Pro price at $5 a month for an app I probably only use once every week or two.
Candice Wu
App Store
This app is a great concept, but it has a fatal flaw leading to miscommunication. For the words they’ve chosen, plurals matter, and humans are bad at adding a plural ‘s’ to the end of words for no reason!
Kelly Williams
Google Play
This started out as a really cool concept, but now when you launch the app you get a face full of padlock icons in what amounts to advertising of features they want money for. It’s obnoxious and gross.
Koray Okumus
Google Play

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