WeChat

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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All Insights

TOP INSIGHTS

A weekly roundup of WeChat's key feedback

Account Setup Frustrations

Many users find the account setup process overly complicated, requiring another user to scan a QR code, which is a significant barrier to entry. Approximately 15% of users express frustration with this requirement.

Setting up an account is a hassle because you need someone else to scan a QR code.

iOS Compatibility Issues

Users report that WeChat is not well-adapted to the latest iOS versions, leading to functionality problems and dissatisfaction. Around 10% of users mention issues related to iOS compatibility.

WeChat is not adapted to iOS 26, causing problems.

Privacy Concerns

There are significant concerns about privacy, with users feeling that their personal information is not adequately protected. Approximately 8% of users express worries about data privacy and security.

I am concerned about sharing personal information before adding friends.

Minor Mode Restrictions

Some users are mistakenly placed in a minor mode, which restricts their app usage and causes frustration. About 5% of users report issues with being incorrectly identified as minors.

The app wrongly thinks I'm a minor, limiting my usage.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

WhatsApp receives a mix of positive and negative feedback. Users appreciate its reliability and ease of use for communication, but some are frustrated with frequent updates and issues with account restrictions.

#2 RUNNER UP

WeChat

WeChat has a diverse range of features that users enjoy, such as Moments and translation capabilities. However, many users express dissatisfaction with account setup difficulties, privacy concerns, and issues with app updates.

#3 Straggler

Facebook Messenger

Facebook Messenger is praised for its functionality and ability to connect with friends and family. Nonetheless, users are concerned about privacy and frequent unwanted updates.

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Nuggets

Major Highlights of the Week

Dark Mode Issues

Users are frustrated with the lack of dark mode adaptation, especially after updates that removed automatic dark icon rendering. This inconsistency in UI design affects user satisfaction on iOS devices.

The app's dark mode icon adaptation is inconsistent, causing frustration after updates.

Account Setup Frustrations

The account setup process is overly complicated, requiring existing users to scan a QR code, which is seen as a barrier to entry. This cumbersome process deters new users from joining the platform.

Setting up an account is unnecessarily complex, needing another user to scan a QR code.

CallKit Removal

The removal of CallKit integration has led to dissatisfaction, as users find it essential for seamless call notifications. This feature's absence disrupts the user experience, especially for those with non-86 phone numbers.

The lack of CallKit integration disrupts call notifications, frustrating users.

Security Concerns

Users express concerns over security threats and unauthorized data sharing, including personal information being sold to scammers. This perception of poor data privacy undermines trust in the app.

The app sold my phone number to scammers, raising serious privacy concerns.

Minor Mode Misclassification

Adults are mistakenly classified as minors, leading to restricted app functionalities and payment verification issues. This misclassification affects user autonomy and transaction reliability.

As an adult, I'm wrongly classified as a minor, causing payment verification problems.

iOS Compatibility Delays

The app's delayed adaptation to iOS 26 has been criticized, with users experiencing functionality issues on updated devices. This lag in compatibility affects user experience and app performance.

The app is not adapted to iOS 26, causing functionality issues on updated devices.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Dark Mode Issues

Account Setup Frustrations

The account setup process is overly complicated, requiring existing users to scan a QR code, which is seen as a barrier to entry. This cumbersome process deters new users from joining the platform.

CallKit Removal

Security Concerns

Users express concerns over security threats and unauthorized data sharing, including personal information being sold to scammers. This perception of poor data privacy undermines trust in the app.

Minor Mode Misclassification

Adults are mistakenly classified as minors, leading to restricted app functionalities and payment verification issues. This misclassification affects user autonomy and transaction reliability.

iOS Compatibility Delays

The app's delayed adaptation to iOS 26 has been criticized, with users experiencing functionality issues on updated devices. This lag in compatibility affects user experience and app performance.

Quotes of the week

Hear from some of the most impactful users to drive changes

It's a reliable app, but for iOS 26, please implement dark mode and the Liquid Glass feature. Come on, that's not a hard request.

chronoz4

I tried to set up an account and it thinks I already have one but I don't have a password and can't reset the password without accessing the account I don't have. Very byzantine.

citizn o'xee

This is the best app for communication but recently the camera doesn’t open during video calls. This issue needs to be fixed.

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The quotes of the week

Hear from some of the most impactful users to drive changes

It's a reliable app, but for iOS 26, please implement dark mode and the Liquid Glass feature. Come on, that's not a hard request.

Candice Wu

App Store

I tried to set up an account and it thinks I already have one but I don't have a password and can't reset the password without accessing the account I don't have. Very byzantine.

Kelly Williams

Google Play

This is the best app for communication but recently the camera doesn’t open during video calls. This issue needs to be fixed.

Koray Okumus

Google Play

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User Experience Report

Report Date

WeChat

Top Insights This Week

Account Setup Frustrations

iOS Compatibility Issues

Privacy Concerns

Minor Mode Restrictions

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts