Webull: Investing & Trading

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

UNLOCK ALL INSIGHTS

Webull: Investing & Trading

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Right-facing arrow

All Insights

Dashboard mockup

TOP INSIGHTS

A weekly roundup of Webull: Investing & Trading's key feedback

1

Customer Support Issues

A significant number of users, approximately 20%, express frustration with Webull's customer support, citing long wait times and unhelpful responses. Many users report being unable to resolve issues due to the lack of effective communication channels, which impacts their trading experience negatively.

I waited on hold for over an hour trying to recover my account, but customer service was unresponsive.

2

Withdrawal Difficulties

Around 15% of users have reported issues with withdrawing funds from their accounts. They describe the process as cumbersome and sometimes impossible, with some users feeling that their money is being held hostage by the platform.

I tried to withdraw my funds, but the app made it extremely difficult, and I'm still waiting for my money.

3

Complex User Interface

Approximately 10% of users find the Webull app's interface overly complicated and not user-friendly, especially compared to competitors like Robinhood. This complexity makes it difficult for users to navigate the app and perform basic trading functions.

The app is so confusing to use, I spent 20 minutes just trying to find my watchlist.

4

Delayed Notifications

About 8% of users have experienced delays in receiving notifications, which can lead to missed trading opportunities. This issue is particularly problematic for day traders who rely on timely alerts to make quick decisions.

Price notifications are delayed by hours, causing me to miss out on important trades.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Webull: Investing & Trading
Webull receives mixed feedback, with users praising its comprehensive features, advanced analytics, and user-friendly interface. However, some users express frustration over issues like trade restrictions, slow customer service, and account authorization delays.

#2 RUNNER UP

Robinhood
Robinhood is criticized for its customer service, trade restrictions during volatile market conditions, and perceived manipulation. Despite this, some users appreciate its simple interface and ease of use for beginners.

#3 Straggler

E*TRADE
E*TRADE is appreciated for its user-friendly interface and reliable customer service. However, users report issues with app stability, slow updates, and challenges with options trading, leading to some dissatisfaction.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Webull: Investing & Trading
#1 Users Choice
Webull receives mixed feedback, with users praising its comprehensive features, advanced analytics, and user-friendly interface. However, some users express frustration over issues like trade restrictions, slow customer service, and account authorization delays.
Robinhood
#2 Runner-up
Robinhood is criticized for its customer service, trade restrictions during volatile market conditions, and perceived manipulation. Despite this, some users appreciate its simple interface and ease of use for beginners.
E*TRADE
#3 Straggler
E*TRADE is appreciated for its user-friendly interface and reliable customer service. However, users report issues with app stability, slow updates, and challenges with options trading, leading to some dissatisfaction.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn moreBook a call

Join our next webinar, no camera needed

Nuggets

Major Highlights of the Week

Security Concerns
Users express significant concerns about the app's security, with reports of accounts being locked or hacked without resolution from customer support. This raises questions about the robustness of Webull's security protocols and customer service responsiveness.
I was locked out of my account for months with no access to my investments.
Customer Support Issues
The app's customer support is criticized for being unresponsive and ineffective, with users experiencing long wait times and unresolved issues. This indicates a need for improved customer service infrastructure to handle user inquiries efficiently.
I waited hours for customer support and still didn't get my issue resolved.
Withdrawal Problems
Users face difficulties withdrawing funds, with reports of delayed transactions and unclear processes. This suggests a need for streamlining the withdrawal process to enhance user trust and satisfaction.
I couldn't withdraw my money for weeks, and customer service was no help.
UI/UX Complications
The app's interface is described as cluttered and confusing, making it difficult for users to navigate and perform basic tasks. This highlights the need for a more intuitive design to improve user experience.
The app is so confusing to use, I can't even find basic features.
Crypto Trading Limitations
Users are frustrated with the app's crypto trading features, particularly the inability to transfer crypto between wallets within the app. This limitation may drive users to competitors with more flexible crypto trading options.
I can't transfer my crypto between wallets, which is a major inconvenience.
Delayed Notifications
There are complaints about delayed notifications for price alerts, which can lead to missed trading opportunities. This suggests a need for real-time alert improvements to support active traders.
Price alerts are delayed, causing me to miss important trades.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Security Concerns
Users express significant concerns about the app's security, with reports of accounts being locked or hacked without resolution from customer support. This raises questions about the robustness of Webull's security protocols and customer service responsiveness.
Customer Support Issues
The app's customer support is criticized for being unresponsive and ineffective, with users experiencing long wait times and unresolved issues. This indicates a need for improved customer service infrastructure to handle user inquiries efficiently.
Withdrawal Problems
Users face difficulties withdrawing funds, with reports of delayed transactions and unclear processes. This suggests a need for streamlining the withdrawal process to enhance user trust and satisfaction.
UI/UX Complications
The app's interface is described as cluttered and confusing, making it difficult for users to navigate and perform basic tasks. This highlights the need for a more intuitive design to improve user experience.
Crypto Trading Limitations
Users are frustrated with the app's crypto trading features, particularly the inability to transfer crypto between wallets within the app. This limitation may drive users to competitors with more flexible crypto trading options.
Delayed Notifications
There are complaints about delayed notifications for price alerts, which can lead to missed trading opportunities. This suggests a need for real-time alert improvements to support active traders.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is great for trading, but the customer service is terrible. I've been on hold for hours trying to resolve issues, and the support team is unhelpful. This makes it hard to trust Webull with my investments.
A Google user
Webull has a lot of features, but the interface is cluttered and hard to navigate. It's not user-friendly, especially for beginners, and the constant pop-ups are annoying.
A Google user
I love the advanced charting tools and analytics Webull offers, but the app's performance is inconsistent. It often lags during high-volume trading times, which can be frustrating.
A Google user

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to salesGet started

Join our next webinar, no camera needed

Start your 14-day free trial today.

The quotes of the week

Hear from some of the most impactful users to drive changes
The app is great for trading, but the customer service is terrible. I've been on hold for hours trying to resolve issues, and the support team is unhelpful. This makes it hard to trust Webull with my investments.
Candice Wu
App Store
Webull has a lot of features, but the interface is cluttered and hard to navigate. It's not user-friendly, especially for beginners, and the constant pop-ups are annoying.
Kelly Williams
Google Play
I love the advanced charting tools and analytics Webull offers, but the app's performance is inconsistent. It often lags during high-volume trading times, which can be frustrating.
Koray Okumus
Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

Whatsapp logo
Gmail logo
SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Gmail logo

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore
We've rebranded to Clarity. A new era of premium customer experience starts here.
Check out OnClarity.com.