Webull: Investing & Trading

User Experience Report

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Webull: Investing & Trading

Top Insights This Week

Week of May 15th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Webull: Investing & Trading's key feedback

1

Poor Customer Support

A significant number of users, approximately 20%, report dissatisfaction with Webull's customer service, citing unhelpful responses and difficulty in reaching support. This lack of effective communication leaves users frustrated and without solutions to their issues.

Customer service is nonexistent, and they never respond to inquiries.

2

Withdrawal Issues

Around 15% of users experience problems withdrawing funds, with complaints about restrictions, delays, and high fees. These issues create a perception of unreliability and distrust among users.

Webull makes it hard to withdraw money, and they charge a $75 fee.

3

Technical Glitches

Approximately 10% of users report technical issues, such as app crashes and glitches during critical trading times, leading to financial losses and a reconsideration of using the platform.

The app experienced glitches, causing me to lose $4,000 because I couldn't exit my position.

4

Complex User Interface

About 8% of users find the app's interface overly complicated and difficult to navigate, especially for beginners, which hinders their trading experience and learning curve.

The app is tedious and not intuitive at all compared to Robinhood.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Robinhood
Robinhood is praised for its user-friendly interface and accessibility, making it a popular choice for beginners. However, users express concerns about customer service and issues with account access, which can be frustrating.

#2 RUNNER UP

Webull: Investing & Trading
Webull receives mixed feedback, with users appreciating its technical analysis tools and trading features. However, many users criticize its customer service, account management issues, and changes in APY, leading to dissatisfaction.

#3 Straggler

E*TRADE
E*TRADE is noted for its easy-to-use mobile app and platform, which some users find reliable. Nonetheless, there are significant complaints about account access issues, customer service, and delays in fund transfers.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Robinhood
#1 Users Choice
Robinhood is praised for its user-friendly interface and accessibility, making it a popular choice for beginners. However, users express concerns about customer service and issues with account access, which can be frustrating.
Webull: Investing & Trading
#2 Runner-up
Webull receives mixed feedback, with users appreciating its technical analysis tools and trading features. However, many users criticize its customer service, account management issues, and changes in APY, leading to dissatisfaction.
E*TRADE
#3 Straggler
E*TRADE is noted for its easy-to-use mobile app and platform, which some users find reliable. Nonetheless, there are significant complaints about account access issues, customer service, and delays in fund transfers.

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Nuggets

Major Highlights of the Week

Customer Support Issues
Users experience significant frustration with Webull's customer support, citing vague responses and unhelpful interactions that fail to resolve issues. This lack of effective support is a critical pain point, impacting user satisfaction and retention.
Every time I contacted support they would vaguely respond to one of my questions with an answer that didn’t explain anything helpful.
Bot Account Concerns
There are allegations of fake user accounts inflating Webull's user numbers, with users reporting that their complaints about these accounts are ignored. This issue raises concerns about the platform's integrity and transparency.
The app is infested with hundreds of thousands of user bot accounts & Webull refuses to do anything about it.
Withdrawal Difficulties
Users face challenges withdrawing funds, with reports of account restrictions and unclear processes causing significant frustration. This issue undermines trust and could deter users from continuing to use the platform.
I’ve been trying to get my money out for weeks after using their 'smart advisor' and there continues to be reasons that hold up the withdrawal.
Technical Glitches
Technical issues during critical trading times have led to significant financial losses for users, highlighting reliability concerns. These glitches are particularly damaging during high-stakes trading periods, affecting user confidence.
The app experienced multiple technical glitches—I wasn’t able to modify or cancel my orders despite repeated attempts.
Promotion Mismanagement
Users report dissatisfaction with Webull's promotional offers, citing misleading terms and unfulfilled promises. This mismanagement of promotions can lead to user distrust and damage the platform's reputation.
The promo said clear as day 'you can claim your free stocks after you've had a balance for one month' now it's been a month and it's telling me the offer expires after 30 days.
Tax Document Delays
Delays in providing tax documents are a recurring issue, causing inconvenience and potential financial complications for users. Timely and accurate tax documentation is crucial for maintaining user trust and compliance.
You can count on Webull to delay your annual tax documents. every. single. year.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Customer Support Issues
Users experience significant frustration with Webull's customer support, citing vague responses and unhelpful interactions that fail to resolve issues. This lack of effective support is a critical pain point, impacting user satisfaction and retention.
Bot Account Concerns
There are allegations of fake user accounts inflating Webull's user numbers, with users reporting that their complaints about these accounts are ignored. This issue raises concerns about the platform's integrity and transparency.
Withdrawal Difficulties
Users face challenges withdrawing funds, with reports of account restrictions and unclear processes causing significant frustration. This issue undermines trust and could deter users from continuing to use the platform.
Technical Glitches
Technical issues during critical trading times have led to significant financial losses for users, highlighting reliability concerns. These glitches are particularly damaging during high-stakes trading periods, affecting user confidence.
Promotion Mismanagement
Users report dissatisfaction with Webull's promotional offers, citing misleading terms and unfulfilled promises. This mismanagement of promotions can lead to user distrust and damage the platform's reputation.
Tax Document Delays
Delays in providing tax documents are a recurring issue, causing inconvenience and potential financial complications for users. Timely and accurate tax documentation is crucial for maintaining user trust and compliance.

Quotes of the week

Hear from some of the most impactful users to drive changes

I've been using Webull for a while, but this morning was unacceptable. The app experienced multiple technical glitches—I wasn’t able to modify or cancel my orders despite repeated attempts. As a result, I lost $4,000 because I couldn’t exit my position in time. A trading platform needs to be reliable, especially during critical market hours. Very disappointed and reconsidering my use of this app.
Don’t use webull
Week of May 15th, 2025
I almost never write reviews, but this company has the worst customer service I’ve ever seen. Every time I contacted support they would vaguely respond to one of my questions with an answer that didn’t explain anything helpful and ignore the other questions. No matter how many times I responded asking them to be specific, they would still just give vague answers that didn’t answer the question at all. The app is not easy to navigate for a beginner and they are not helpful at all in explaining things at all.
Athalia1128
Week of May 15th, 2025
Webull is the best commission free broker on the market and their platform is awesome!!!
carlmaddox
Week of May 15th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
I've been using Webull for a while, but this morning was unacceptable. The app experienced multiple technical glitches—I wasn’t able to modify or cancel my orders despite repeated attempts. As a result, I lost $4,000 because I couldn’t exit my position in time. A trading platform needs to be reliable, especially during critical market hours. Very disappointed and reconsidering my use of this app.
Candice Wu
App Store
I almost never write reviews, but this company has the worst customer service I’ve ever seen. Every time I contacted support they would vaguely respond to one of my questions with an answer that didn’t explain anything helpful and ignore the other questions. No matter how many times I responded asking them to be specific, they would still just give vague answers that didn’t answer the question at all. The app is not easy to navigate for a beginner and they are not helpful at all in explaining things at all.
Kelly Williams
Google Play
Webull is the best commission free broker on the market and their platform is awesome!!!
Koray Okumus
Google Play

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