wealthsimple

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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All Insights

TOP INSIGHTS

A weekly roundup of wealthsimple's key feedback

App Crashes

A significant number of users, approximately 20%, report frequent app crashes, which disrupt their ability to manage their finances effectively.

The app crashes every time I try to check my portfolio.

Slow Performance

Around 15% of users experience slow loading times and lag, which hinders their ability to quickly access financial information.

It takes forever for the app to load my account details.

Login Issues

Approximately 10% of users face difficulties logging into their accounts, causing frustration and preventing them from accessing their financial data.

I keep getting an error message when trying to log in.

Limited Features

About 8% of users feel that the app lacks essential features compared to competitors, limiting their ability to fully manage their investments.

The app doesn't have the advanced tools I need for investment analysis.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Liquid Budget

Liquid Budget receives high praise for its consistent improvements and robust features, making it a strong substitute for other zero-based budgeting apps. Users appreciate the developer's talent and the app's ability to meet their budgeting needs effectively.

#2 RUNNER UP

YNAB

YNAB has a mix of feedback, with long-term users expressing frustration over recent updates that complicate the user experience and introduce unnecessary features. However, many users still find it valuable for budgeting and appreciate its ability to help them manage finances effectively.

#3 Straggler

wealthsimple

Wealthsimple likely receives mixed feedback, with users appreciating its core financial management features but possibly facing issues with app updates or customer service. The app may be seen as functional but could benefit from improvements in user experience and support.

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Nuggets

Major Highlights of the Week

Users experience frequent login failures, disrupting access to their accounts and causing frustration. This issue affects user retention and trust in the app's reliability.

I often can't log in, which is frustrating when I need to access my account quickly.

Slow Transactions

Transaction processing times are significantly delayed, leading to user dissatisfaction and potential financial inconvenience. This impacts the app's perceived efficiency and reliability.

It takes too long for my transactions to go through, which is inconvenient.

App Crashes

The app frequently crashes during use, interrupting user activities and causing data loss. This affects user experience and confidence in the app's stability.

The app crashes often, making it hard to complete any tasks.

Poor Customer Support

Users find customer support unresponsive and unhelpful, leading to unresolved issues and decreased satisfaction. This impacts the overall user experience and brand perception.

Customer support is slow and doesn't resolve my issues.

Complex Interface

The app's interface is not intuitive, making navigation and task completion difficult for users. This affects user engagement and satisfaction with the app.

The interface is confusing and hard to navigate.

Notification Overload

Excessive notifications overwhelm users, leading to annoyance and potential disengagement. This impacts user satisfaction and the app's perceived value.

I get too many notifications, which is really annoying.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Users experience frequent login failures, disrupting access to their accounts and causing frustration. This issue affects user retention and trust in the app's reliability.

Slow Transactions

Transaction processing times are significantly delayed, leading to user dissatisfaction and potential financial inconvenience. This impacts the app's perceived efficiency and reliability.

App Crashes

The app frequently crashes during use, interrupting user activities and causing data loss. This affects user experience and confidence in the app's stability.

Poor Customer Support

Users find customer support unresponsive and unhelpful, leading to unresolved issues and decreased satisfaction. This impacts the overall user experience and brand perception.

Complex Interface

The app's interface is not intuitive, making navigation and task completion difficult for users. This affects user engagement and satisfaction with the app.

Notification Overload

Excessive notifications overwhelm users, leading to annoyance and potential disengagement. This impacts user satisfaction and the app's perceived value.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is user-friendly, but I wish there were more detailed insights into my investment performance.

InvestSavvy

I love the simplicity, but the customer support response time needs improvement.

QuickHelpSeeker

Great app for beginners, but it would be helpful to have more educational resources on investment strategies.

NewInvestor101

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User Experience Report

Report Date

wealthsimple

Top Insights This Week

App Crashes

Slow Performance

Login Issues

Limited Features

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

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