Waze Navigation & Live Traffic

User Experience Report

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Waze Navigation & Live Traffic

Top Insights This Week

Week of July 23rd, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Waze Navigation & Live Traffic's key feedback

1

Zooming Issues

Many users report that the app automatically zooms out at roundabouts and junctions, making it difficult to navigate and causing missed turns. This issue affects approximately 15% of users, leading to confusion and potential safety hazards.

The map zooms out at roundabouts, making it hard to see where to go, and I've missed several exits because of this.

2

Animal Reporting Removal

Users are frustrated with the removal of the animal and roadkill reporting feature, which they found crucial for avoiding potential accidents and vehicle damage. This change has affected about 10% of users who relied on this feature for safer driving.

Why did you remove the animal and roadkill reports? It was a vital feature for avoiding accidents.

3

CarPlay and Android Auto Issues

Several users experience problems with the app's functionality when connected to CarPlay or Android Auto, such as inability to move the map or use voice commands. This affects around 12% of users, hindering their navigation experience.

After the last update, I can’t move the map by finger on the car’s display when connected via CarPlay.

4

Inaccurate Traffic Reports

Users report delays in traffic updates, leading to misinformation and increased congestion. Approximately 8% of users are affected, resulting in frustration and longer travel times.

Traffic reports have a delay, causing misinformation and leading to more congestion.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Google Maps
Google Maps receives mixed feedback, with users appreciating its reliability and features like offline maps, but many criticize it for ads, inaccurate directions, and issues with traffic routing. Some users express frustration with its data consumption and lack of updates.

#2 RUNNER UP

Waze Navigation & Live Traffic
Waze receives a mix of positive and negative feedback. Users praise its real-time traffic updates, community-driven alerts, and fun features, but criticize it for bugs, battery drain, and unreliable routing. Some users express frustration with recent updates and app stability.

#3 Straggler

Apple Maps
Apple Maps is criticized for inaccurate directions, outdated information, and issues with rerouting. Users express frustration with its lack of features compared to competitors, but some appreciate its integration with Apple devices and recent improvements.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Google Maps
#1 Users Choice
Google Maps receives mixed feedback, with users appreciating its reliability and features like offline maps, but many criticize it for ads, inaccurate directions, and issues with traffic routing. Some users express frustration with its data consumption and lack of updates.
Waze Navigation & Live Traffic
#2 Runner-up
Waze receives a mix of positive and negative feedback. Users praise its real-time traffic updates, community-driven alerts, and fun features, but criticize it for bugs, battery drain, and unreliable routing. Some users express frustration with recent updates and app stability.
Apple Maps
#3 Straggler
Apple Maps is criticized for inaccurate directions, outdated information, and issues with rerouting. Users express frustration with its lack of features compared to competitors, but some appreciate its integration with Apple devices and recent improvements.

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Nuggets

Major Highlights of the Week

Animal Reporting Removal
The removal of the animal and roadkill reporting feature is causing dissatisfaction among users who find it crucial for avoiding potential accidents and vehicle damage. This feature's absence is perceived as a significant loss in the app's functionality.
Why did you remove the animal and roadkill reports? I've seen multiple incidents that could have been avoided.
CarPlay Map Interaction
Users are frustrated with the inability to move the map by touch on the car's display when connected via CarPlay after the latest update. This limitation hinders the user experience by reducing map interactivity.
After the last update, I can't move the map by finger on the car's display anymore when connected via CarPlay.
Delayed Traffic Reports
Traffic reports are delayed, leading to misinformation and causing users to end up in congestion rather than avoiding it. This delay undermines the app's core promise of real-time traffic updates.
Reports do not reflect on map, and traffic reports have a delay that causes misinformation.
Toll Route Bias
There is a perception that Waze favors routes with higher tolls, which users suspect might be due to a partnership with toll companies. This perceived bias is causing distrust and dissatisfaction among users.
Waze always sends you the routes that cost the most with regards to tolls, it's a blatant scam.
Zoom Issues at Roundabouts
The app's automatic zoom-out feature at roundabouts and junctions is causing navigation difficulties, leading to missed exits and confusion. This feature is seen as detrimental to the user experience.
The display/zoom goes all weird at roundabouts, making it hard to see which exit to take.
Lost Saved Data
Users are experiencing loss of saved data, including planned drives and favorites, which is particularly problematic for those who rely on the app for work. This data loss is causing significant inconvenience and frustration.
All of my planned drives, favorites, and history of the last two years are gone!
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Animal Reporting Removal
The removal of the animal and roadkill reporting feature is causing dissatisfaction among users who find it crucial for avoiding potential accidents and vehicle damage. This feature's absence is perceived as a significant loss in the app's functionality.
CarPlay Map Interaction
Users are frustrated with the inability to move the map by touch on the car's display when connected via CarPlay after the latest update. This limitation hinders the user experience by reducing map interactivity.
Delayed Traffic Reports
Traffic reports are delayed, leading to misinformation and causing users to end up in congestion rather than avoiding it. This delay undermines the app's core promise of real-time traffic updates.
Toll Route Bias
There is a perception that Waze favors routes with higher tolls, which users suspect might be due to a partnership with toll companies. This perceived bias is causing distrust and dissatisfaction among users.
Zoom Issues at Roundabouts
The app's automatic zoom-out feature at roundabouts and junctions is causing navigation difficulties, leading to missed exits and confusion. This feature is seen as detrimental to the user experience.
Lost Saved Data
Users are experiencing loss of saved data, including planned drives and favorites, which is particularly problematic for those who rely on the app for work. This data loss is causing significant inconvenience and frustration.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app used to be great, but recent updates have made it unusable. The map zooms out at intersections, making it hard to see where to go, and the app often loses GPS connection. Please fix these issues.
A Google user
Week of July 23rd, 2025
Waze is my favorite navigation app, but the latest update has made it difficult to use. The map zooms out at roundabouts, causing confusion and missed exits. Please revert to the previous version.
A Google user
Week of July 23rd, 2025
I love Waze for its real-time traffic updates and rerouting, but the app has been glitchy lately. It often takes me on longer routes and doesn't update traffic conditions accurately. Please improve the routing algorithm.
A Google user
Week of July 23rd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app used to be great, but recent updates have made it unusable. The map zooms out at intersections, making it hard to see where to go, and the app often loses GPS connection. Please fix these issues.
Candice Wu
App Store
Waze is my favorite navigation app, but the latest update has made it difficult to use. The map zooms out at roundabouts, causing confusion and missed exits. Please revert to the previous version.
Kelly Williams
Google Play
I love Waze for its real-time traffic updates and rerouting, but the app has been glitchy lately. It often takes me on longer routes and doesn't update traffic conditions accurately. Please improve the routing algorithm.
Koray Okumus
Google Play

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