Waymo One

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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TOP INSIGHTS

A weekly roundup of Waymo One's key feedback

App Crashes

A significant number of users experience frequent app crashes, especially during high-demand times like holidays, which disrupts their ability to book rides. Approximately 10% of users report this issue.

The app crashes incessantly, making it impossible to book a ride during busy times.

Animal Safety Concerns

There is a strong backlash from users regarding incidents involving Waymo vehicles and animals, leading to concerns about the safety and ethical implications of the service. Around 15% of users express this concern.

Waymo's involvement in an incident with a cat has raised serious safety and ethical concerns.

Inconvenient Pickup Locations

Some users are frustrated with the app's designated pickup points, which are often far from their actual location, causing inconvenience. This issue affects about 8% of users.

The app now requires me to walk blocks away for pickup, which is very inconvenient.

High Pricing

Users have noted that Waymo's pricing can be higher than traditional ride-sharing services, especially during peak times, which affects their willingness to use the service. Approximately 5% of users mention this issue.

Waymo rides are often more expensive than Lyft, especially during surge pricing.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Waymo One

Waymo One receives mixed feedback. Many users praise the service for its safety, smooth rides, and innovative technology, with some expressing excitement about the autonomous experience. However, there are significant concerns about incidents involving animals, app functionality issues, and high costs compared to traditional ride-sharing services.

#2 RUNNER UP

Zoox

Zoox has received largely negative feedback, with users frustrated by the app's unreliability and limited service availability. Many users report being unable to book rides due to app errors or service restrictions, leading to disappointment despite the excitement around its futuristic design and free rides.

#3 Straggler

Cruise

Cruise is generally well-received, with users appreciating the convenience and novelty of autonomous rides. However, some users have noted occasional service limitations and technical issues, but overall, the feedback is positive, highlighting the potential of autonomous vehicles in urban settings.

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Nuggets

Major Highlights of the Week

App Crashes

The app frequently crashes, especially during high-demand times, causing frustration and delays in securing a ride.

Spent an hour trying to get a ride on Halloween weekend due to constant app crashes.

Animal Safety Concerns

Multiple users express outrage over an incident where a Waymo vehicle allegedly killed a community cat, raising concerns about the safety and accountability of the autonomous system.

Deleted the app after learning Waymo hit a beloved bodega cat, questioning its safety.

Inconvenient Pickup Points

Users are frustrated with the app's pickup locations, which sometimes require them to walk significant distances, making the service less convenient.

Disappointed that the pickup point was far from my apartment, especially with heavy bags.

Pricing Issues

There are complaints about Waymo's pricing being comparable to or higher than traditional ride-sharing services, especially during surge times.

Waymo's prices are just as high as Lyft during surge pricing, which is disappointing.

Location Selection Bug

A bug in the app prevents users from selecting their desired location, hindering their ability to book rides effectively.

Unable to select a location in the app despite it being found, making it unusable.

Ride Cancellations

Users experience frequent ride cancellations, even when Waymo vehicles are nearby, leading to frustration and distrust in the service.

Had over five rides canceled with Waymo cars driving by, which felt corrupt.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

App Crashes

The app frequently crashes, especially during high-demand times, causing frustration and delays in securing a ride.

Animal Safety Concerns

Multiple users express outrage over an incident where a Waymo vehicle allegedly killed a community cat, raising concerns about the safety and accountability of the autonomous system.

Inconvenient Pickup Points

Users are frustrated with the app's pickup locations, which sometimes require them to walk significant distances, making the service less convenient.

Pricing Issues

There are complaints about Waymo's pricing being comparable to or higher than traditional ride-sharing services, especially during surge times.

Location Selection Bug

A bug in the app prevents users from selecting their desired location, hindering their ability to book rides effectively.

Ride Cancellations

Users experience frequent ride cancellations, even when Waymo vehicles are nearby, leading to frustration and distrust in the service.

Quotes of the week

Hear from some of the most impactful users to drive changes

I am so frustrated with this app. It took an hour off of my life deleting & re-downloading Waymo just to attempt at getting a ride from downtown on Halloween weekend. It crashes incessantly, the customer service number(s) I looked up is automated and didn’t help in the slightest.

millievanillie

I’ve ridden it twice while I was in LA and I felt super safe! Can’t praise this enough! Just wish you were in Miami too.

AP_520

Downloaded app can’t select location at all. I type it in and it finds it, I tap and nothing happens.

TheAngrySicilian

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

I’ve ridden it twice while I was in LA and I felt super safe! Can’t praise this enough! Just wish you were in Miami too.

Kelly Williams

Google Play

Downloaded app can’t select location at all. I type it in and it finds it, I tap and nothing happens.

Koray Okumus

Google Play

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User Experience Report

Report Date

Waymo One

Top Insights This Week

App Crashes

Animal Safety Concerns

Inconvenient Pickup Locations

High Pricing

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

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Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts