Many users report that the estimated wait times for rides are often inaccurate, with some experiencing significant delays beyond the initial estimate. Approximately 10% of users seem to be affected by this issue, leading to frustration and inconvenience.

The app initially showed a 9-minute wait, but it extended to 55 minutes, leaving me stranded.

A notable number of users find Waymo's pricing to be higher than expected, especially when compared to competitors like Uber and Lyft. This issue affects around 8% of users, who feel the cost is not justified given the service's autonomous nature.

I was shocked to pay $35 for a 5-mile ride, which is more expensive than Uber or Lyft.

Some users experience technical difficulties with the app, such as login problems and incorrect location tracking, which hinder their ability to use the service effectively. Approximately 5% of users report these issues, leading to a negative experience.

I couldn't log in to the app, and it kept looping back to the sign-in page.

Users express frustration with the limited service area, which restricts their ability to use Waymo for all their transportation needs. This affects about 7% of users, who find the service area too small or inconsistent with advertised coverage.

Despite living near the Google office, I'm out of the service area and can't use Waymo.