Wawa

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insightsSign in

Join our next webinar, no camera needed

Wawa

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
Sign In
Right-facing arrow

All Insights

Dashboard mockup

TOP INSIGHTS

A weekly roundup of Wawa's key feedback

1

Login Issues

A significant number of users report being unable to log into the app, with issues ranging from endless loops to error messages. Approximately 20% of users seem to be affected by this problem, making it a major barrier to accessing app features.

I can't log in, it just keeps looping back to the login screen.

2

Payment Errors

Many users experience payment errors when trying to use the app for purchases, particularly for fuel. This issue affects around 15% of users, leading to frustration and inability to use rewards or complete transactions.

Every time I try to pay for gas with the app, I get a payment error.

3

Slow Performance

The app is frequently described as slow and unresponsive, especially when loading or transitioning between screens. This affects about 10% of users, causing delays and inconvenience during use.

The app takes forever to load, especially when I'm at the register.

4

Rewards Redemption Problems

Users report difficulties in redeeming rewards, with issues such as rewards not applying automatically or disappearing. This affects approximately 12% of users, undermining the incentive to use the app for rewards.

I tried to use my points for a discount, but the app didn't apply it and my points were gone.

"Anecdote treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards."

Alexandra Motto
Director of Product and Design Operations, Grubhub
Request a demo

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Sheetz
Sheetz receives high praise for its food quality and customer service, with users appreciating the convenience and ease of using the app for ordering. However, some users report issues with app functionality, particularly with logging in and using rewards.

#2 RUNNER UP

7-Eleven
7-Eleven is appreciated for its convenience and deals, with users enjoying the app for quick purchases and rewards. However, there are significant complaints about app glitches, login issues, and problems with redeeming rewards, leading some users to consider alternatives.

#3 Straggler

Wawa
Wawa's app is criticized for frequent crashes, slow loading times, and login issues, which frustrate users trying to access rewards and place orders. Despite these issues, loyal customers still appreciate the store's offerings and express a desire for app improvements.

Go from analysis to action-ready insights, fast.

Book Demo
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Sheetz
#1 Users Choice
Sheetz receives high praise for its food quality and customer service, with users appreciating the convenience and ease of using the app for ordering. However, some users report issues with app functionality, particularly with logging in and using rewards.
7-Eleven
#2 Runner-up
7-Eleven is appreciated for its convenience and deals, with users enjoying the app for quick purchases and rewards. However, there are significant complaints about app glitches, login issues, and problems with redeeming rewards, leading some users to consider alternatives.
Wawa
#3 Straggler
Wawa's app is criticized for frequent crashes, slow loading times, and login issues, which frustrate users trying to access rewards and place orders. Despite these issues, loyal customers still appreciate the store's offerings and express a desire for app improvements.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn moreBook a call

Join our next webinar, no camera needed

Nuggets

Major Highlights of the Week

Login Issues
Users face persistent login issues, including being logged out unexpectedly and encountering errors when trying to log back in. This disrupts the user experience and prevents access to rewards and other app features.
I can't log in anymore; it keeps saying there's an error, and I can't use my points.
Fuel Rewards Fail
The app's fuel rewards system is unreliable, with users unable to activate pumps or apply discounts, leading to frustration and missed savings opportunities. This undermines the app's value proposition for fuel purchases.
I tried to use my fuel rewards, but the app wouldn't activate the pump, so I missed out on the discount.
Payment Errors
Frequent payment processing errors prevent users from completing transactions, causing inconvenience and dissatisfaction. This issue affects both food orders and fuel purchases, leading to abandoned transactions.
Every time I try to pay for gas through the app, I get a payment error, even though my card works fine elsewhere.
App Performance
The app suffers from slow loading times and frequent crashes, especially when used in-store, which frustrates users and hinders the checkout process. This poor performance diminishes the app's convenience factor.
The app takes forever to load, and by the time it does, I'm already at the register holding up the line.
Account Creation Problems
Users encounter difficulties creating accounts, with errors during the sign-up process preventing them from accessing the app's features. This barrier to entry discourages potential users from engaging with the app.
I can't even create an account; it keeps giving me an error message every time I try.
Rewards System Flaws
The rewards system is cumbersome, requiring multiple steps to activate and use rewards, which often expire before they can be redeemed. This complexity reduces the perceived value of the rewards program.
I have to activate rewards within 15 minutes, and if I miss it, they're gone; it's too complicated.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Login Issues
Users face persistent login issues, including being logged out unexpectedly and encountering errors when trying to log back in. This disrupts the user experience and prevents access to rewards and other app features.
Fuel Rewards Fail
The app's fuel rewards system is unreliable, with users unable to activate pumps or apply discounts, leading to frustration and missed savings opportunities. This undermines the app's value proposition for fuel purchases.
Payment Errors
Frequent payment processing errors prevent users from completing transactions, causing inconvenience and dissatisfaction. This issue affects both food orders and fuel purchases, leading to abandoned transactions.
App Performance
The app suffers from slow loading times and frequent crashes, especially when used in-store, which frustrates users and hinders the checkout process. This poor performance diminishes the app's convenience factor.
Account Creation Problems
Users encounter difficulties creating accounts, with errors during the sign-up process preventing them from accessing the app's features. This barrier to entry discourages potential users from engaging with the app.
Rewards System Flaws
The rewards system is cumbersome, requiring multiple steps to activate and use rewards, which often expire before they can be redeemed. This complexity reduces the perceived value of the rewards program.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app keeps showing notifications on the app icon but I don't see anywhere in the app where the notification is so I can't clear it. Also, the app always works great, except when you are in their stores. Then all of a sudden the app never loads or responds.
hendry.blom
I can never use fuel points because every time I try to do it through the app it doesn’t work. There needs to be an option where we can enter our phone number or something at the pump. Or fix the app. A little frustrated about it.
Rosenberger1119
I have used this app 3 times in the last 3 weeks and have had missing items every time. This last time, I only received ONE of the SIX items I ordered and got 3 items I didn’t order.
ejc003

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to salesGet started

Join our next webinar, no camera needed

Start your 14-day free trial today.
Chat to sales
Get started

The quotes of the week

Hear from some of the most impactful users to drive changes
The app keeps showing notifications on the app icon but I don't see anywhere in the app where the notification is so I can't clear it. Also, the app always works great, except when you are in their stores. Then all of a sudden the app never loads or responds.
Candice Wu
App Store
I can never use fuel points because every time I try to do it through the app it doesn’t work. There needs to be an option where we can enter our phone number or something at the pump. Or fix the app. A little frustrated about it.
Kelly Williams
Google Play
I have used this app 3 times in the last 3 weeks and have had missing items every time. This last time, I only received ONE of the SIX items I ordered and got 3 items I didn’t order.
Koray Okumus
Google Play

Discover Anecdote’s all-in-one customer experience platform

Feedback Search
AI Tagging & Prioritization
Surveys
Reports
Competitor Analysis
Feedback Alerts

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

Whatsapp logo
Gmail logo
SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Gmail logo

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore
Anecdote logo
US flag
Palo Alto, California, USA
System normal
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
GDPR badgeAICPA badge
© Copyright 2025 Anecdote
About
Integrations
T&Cs
Security
Privacy policy