A significant number of users report issues with lost or damaged clothing items, with some estimating that around 20-30% of users might experience this problem. This includes items being misplaced, returned damaged, or mixed with other customers' laundry, leading to dissatisfaction and distrust.

Washmen consistently lost or damaged hundreds of dollars’ worth of our clothing and linen over that time.

Many users express frustration with the customer service, citing slow response times and unhelpful interactions. Approximately 15-20% of users seem to be affected by this issue, which exacerbates their dissatisfaction when problems arise with their orders.

Their responses lack professionalism, and they have no care for customer items and service.

Users frequently mention that the service is overpriced and that there are hidden fees not clearly communicated upfront. This issue affects an estimated 10-15% of users, leading to feelings of being overcharged and deceived.

They'll advertise a certain price package but charge you significantly more when the bill comes, adding taxes and a 'service charge'.

Several users report problems with the app's functionality, including crashes, difficulty logging in, and issues with updating information. This affects about 5-10% of users, making the service less convenient and reliable.

App constantly crashes when I try to schedule a pickup or check my orders, which defeats the whole purpose of having a laundry app.