Wagestream - money management

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Wagestream - money management

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Wagestream - money management's key feedback

1

Debt Encouragement

A significant number of users, approximately 20%, feel that the app encourages debt by frequently offering loans and allowing early wage access, which can lead to financial strain. Users express concern over the app's features that make it easy to borrow against future earnings, potentially leading to a cycle of debt.

The app's frequent loan offers make it feel like it's pushing users into debt.

2

Customer Support Issues

Around 15% of users report difficulties in reaching customer support, with complaints about slow response times and reliance on AI chatbots instead of real human interaction. This lack of accessible support is frustrating for users who need immediate assistance with financial issues.

Customer service is hard to reach, and the AI chatbot doesn't provide timely help.

3

Technical Glitches

Approximately 10% of users experience technical issues such as app crashes, login problems, and unresponsive features, which hinder their ability to use the app effectively. These glitches lead to frustration and a lack of trust in the app's reliability.

The app frequently crashes and doesn't recognize my email, making it unreliable.

4

Inaccurate Earnings Calculations

About 8% of users report issues with incorrect earnings calculations, which leads to confusion and mistrust in the app's financial tracking capabilities. Users are frustrated by discrepancies between the app's calculations and their actual earnings.

The app miscalculates my earnings, causing confusion and mistrust.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Wagestream - money management
Wagestream receives mixed feedback. Many users appreciate its ability to help manage finances and bridge gaps during emergencies, praising its ease of use and helpful features. However, there are significant complaints about customer service, technical issues, and concerns about encouraging debt.

#2 RUNNER UP

Stream
Stream is generally well-received for its comprehensive financial management features, including real-time earnings tracking and savings options. Users appreciate the app's ease of use and the financial flexibility it offers, though some express concerns about the potential for debt and the reliability of customer support.

#3 Straggler

Earnin
Earnin is praised for its straightforward approach to accessing earned wages before payday, which many users find helpful for managing cash flow. However, some users express concerns about the app's fees and the potential for it to encourage financial dependency.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Wagestream - money management
#1 Users Choice
Wagestream receives mixed feedback. Many users appreciate its ability to help manage finances and bridge gaps during emergencies, praising its ease of use and helpful features. However, there are significant complaints about customer service, technical issues, and concerns about encouraging debt.
Stream
#2 Runner-up
Stream is generally well-received for its comprehensive financial management features, including real-time earnings tracking and savings options. Users appreciate the app's ease of use and the financial flexibility it offers, though some express concerns about the potential for debt and the reliability of customer support.
Earnin
#3 Straggler
Earnin is praised for its straightforward approach to accessing earned wages before payday, which many users find helpful for managing cash flow. However, some users express concerns about the app's fees and the potential for it to encourage financial dependency.

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Nuggets

Major Highlights of the Week

Loan Promotion Overload
The app aggressively promotes loans through frequent pop-up messages, which users find intrusive and concerning as it seems to encourage debt accumulation.
The app constantly pushes loan offers, making it feel like it's trying to get users into debt.
Unreliable Earnings Calculation
Users experience incorrect earnings calculations, leading to confusion and frustration, especially when the app directs them to employers who cannot resolve the issue.
The app miscalculates my earnings and there's no support to fix it, leaving me disappointed.
Inadequate Customer Support
The customer service process is inefficient, with users unable to reach real people and experiencing long response times, which is unacceptable for a financial app.
Customer support is hidden behind an AI bot, and I haven't received a response in days.
App Stability Issues
Frequent app crashes and loading problems, especially after updates, hinder users' ability to access their financial information reliably.
After the update, the app just buffers and won't load, making it unusable.
Email and Login Problems
Users face persistent issues with email recognition and login, which prevents them from accessing their accounts and raises concerns about app reliability.
The app doesn't recognize my email, even though it's correct, making it impossible to log in.
Delayed Savings Withdrawals
The new savings withdrawal process is delayed, causing frustration as users expect instant access to their funds, which was previously available.
Savings withdrawals are always late, unlike before when they were instant.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Loan Promotion Overload
The app aggressively promotes loans through frequent pop-up messages, which users find intrusive and concerning as it seems to encourage debt accumulation.
Unreliable Earnings Calculation
Users experience incorrect earnings calculations, leading to confusion and frustration, especially when the app directs them to employers who cannot resolve the issue.
Inadequate Customer Support
The customer service process is inefficient, with users unable to reach real people and experiencing long response times, which is unacceptable for a financial app.
App Stability Issues
Frequent app crashes and loading problems, especially after updates, hinder users' ability to access their financial information reliably.
Email and Login Problems
Users face persistent issues with email recognition and login, which prevents them from accessing their accounts and raises concerns about app reliability.
Delayed Savings Withdrawals
The new savings withdrawal process is delayed, causing frustration as users expect instant access to their funds, which was previously available.

Quotes of the week

Hear from some of the most impactful users to drive changes

Wagestream has helped me keep track of my wage as a younger worker, and also has helped me budget for future pay checks. It has also saved me a few times with its feature that allows you to pay yourself up to a certain amount per wage, which is handy for someone like me! I really recommend it as a reliable way to track your wages and incomes.
PhoenixEllie
The customer service is impossible to reach, they completely ignored me last time and yesterday I submitted a ticket and still no response. The AI is great but while you submit the ticket you can no longer talk to it and have to wait days or hours. I just want to get some money but I wanted it deducted next week and no one will respond I need my money now.
vsanha
It's an absolute scam. I'm sick and tired of having to dip into next month's wages and coming out with less each month. Bills can't be met and I'm constantly worrying about money and making ends meet. It's the worst thing my company have ever introduced and I hope nobody does the same as me. Getting out of this situation is the hardest thing I've ever done in my life and I would not recommend this to anybody. DO NOT USE. Get rid of your account if you have one and never consider this app as an option.
Polefence22

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The quotes of the week

Hear from some of the most impactful users to drive changes
Wagestream has helped me keep track of my wage as a younger worker, and also has helped me budget for future pay checks. It has also saved me a few times with its feature that allows you to pay yourself up to a certain amount per wage, which is handy for someone like me! I really recommend it as a reliable way to track your wages and incomes.
Candice Wu
App Store
The customer service is impossible to reach, they completely ignored me last time and yesterday I submitted a ticket and still no response. The AI is great but while you submit the ticket you can no longer talk to it and have to wait days or hours. I just want to get some money but I wanted it deducted next week and no one will respond I need my money now.
Kelly Williams
Google Play
It's an absolute scam. I'm sick and tired of having to dip into next month's wages and coming out with less each month. Bills can't be met and I'm constantly worrying about money and making ends meet. It's the worst thing my company have ever introduced and I hope nobody does the same as me. Getting out of this situation is the hardest thing I've ever done in my life and I would not recommend this to anybody. DO NOT USE. Get rid of your account if you have one and never consider this app as an option.
Koray Okumus
Google Play

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