Volkswagen

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights
Helps you understand what matters most


TOP INSIGHTS
1
Many users report that key functionalities, such as sending navigation destinations to the car or using pre-programmed departure times, do not work as expected. Approximately 30% of users seem to be affected by these issues, leading to frustration and dissatisfaction.
2
The app's interface is described as confusing and inconsistent, with users struggling to navigate between app and web views, and experiencing frequent errors. This affects around 20% of users, who find the app difficult to use effectively.
3
Users frequently encounter issues with app connectivity, such as being unable to log in or experiencing data synchronization problems. These connectivity issues impact about 25% of users, hindering their ability to use the app reliably.
4
There is a notable dissatisfaction with the limited features of the app compared to competitors, with users expecting more comprehensive functionalities like detailed telemetry data and remote control options. This affects approximately 15% of users who feel the app lacks essential features.
COMPETITORS ANALYSIS
#1 USERS CHOICE

#2 RUNNER UP



#3 Straggler


Join 300+ companies monitoring customer experience across 80+ different sources
.png)
Nuggets
Quotes of the week

Join the 300+ companies monitoring customer experience


Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.
Search for product issues and validate hypotheses.
Receive an AI summary, relevant tickets, sentiment and more.


Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.
Transform feedback into actionable trends and categories.
Use AI to turn feedback into impactful business actions.


Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

Reduce time to action with quick, actionable AI insights from your surveys.
Analyze all your customer feedback, including surveys, in one place.


Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.
Easily deep-dive into feedback from support, products, branch, and stores.
Share feedback dashboards to your team that update in real-time.
.png)

Unify and analyze public competitor feedback to benchmark against their performance.
Learn from competitors' strengths and avoid their mistakes.
Create monthly SWOT comparisons.
.png)

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Improving customer satisfaction with faster response times.
Identify and address emerging risks more swiftly.
