Volkswagen

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Volkswagen

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Volkswagen's key feedback

1

Functionality Issues

Many users report that key functionalities, such as sending navigation destinations to the car or using pre-programmed departure times, do not work as expected. Approximately 30% of users seem to be affected by these issues, leading to frustration and dissatisfaction.

2

User Interface Confusion

The app's interface is described as confusing and inconsistent, with users struggling to navigate between app and web views, and experiencing frequent errors. This affects around 20% of users, who find the app difficult to use effectively.

3

Connectivity Problems

Users frequently encounter issues with app connectivity, such as being unable to log in or experiencing data synchronization problems. These connectivity issues impact about 25% of users, hindering their ability to use the app reliably.

4

Limited Features

There is a notable dissatisfaction with the limited features of the app compared to competitors, with users expecting more comprehensive functionalities like detailed telemetry data and remote control options. This affects approximately 15% of users who feel the app lacks essential features.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Volkswagen
BMW's app receives mixed feedback, with users praising its reliability and user-friendliness, but also expressing frustration over sporadic connectivity issues and slow performance. Some users appreciate the app's features, while others find it lacking compared to competitors.

#2 RUNNER UP

Volkswagen
Volkswagen's app is criticized for frequent technical issues, such as data synchronization problems and limited functionality. Users express dissatisfaction with the app's reliability and the lack of features compared to other brands, though some updates have been appreciated.

#3 Straggler

Volkswagen
Mercedes' app receives mixed reviews, with users appreciating its comprehensive features but criticizing its frequent technical glitches and poor customer support. The app's functionality is often compared unfavorably to competitors, with users expressing frustration over unresolved issues.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Volkswagen
#1 Users Choice
BMW's app receives mixed feedback, with users praising its reliability and user-friendliness, but also expressing frustration over sporadic connectivity issues and slow performance. Some users appreciate the app's features, while others find it lacking compared to competitors.
Volkswagen
#2 Runner-up
Volkswagen's app is criticized for frequent technical issues, such as data synchronization problems and limited functionality. Users express dissatisfaction with the app's reliability and the lack of features compared to other brands, though some updates have been appreciated.
Volkswagen
#3 Straggler
Mercedes' app receives mixed reviews, with users appreciating its comprehensive features but criticizing its frequent technical glitches and poor customer support. The app's functionality is often compared unfavorably to competitors, with users expressing frustration over unresolved issues.

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Nuggets

Major Highlights of the Week

Navigation Failures
The app fails to send navigation destinations to vehicles, a feature that previously worked with the We Connect app. This issue persists despite updates, causing frustration among users who rely on this functionality.
Alarm Management
Users are unable to manage or receive notifications for vehicle alarms through the app, a feature that was available in older versions. This lack of functionality is particularly frustrating for users who experience false alarms.
I can't deactivate the interior monitoring or receive alarm notifications via the app.
Fuel Type Selection
The app's fuel price feature defaults to Super 95 and does not allow users to select or favor other fuel types, reducing its utility for those who require different fuels. This limitation makes the app's interface less user-friendly.
I need SuperPlus, but the app only shows Super 95 prices.
Login and Registration Issues
Users face significant challenges with app registration and login, often getting stuck at the country selection or experiencing account lockouts. These issues prevent users from accessing the app's features entirely.
I can't proceed past the country selection during registration.
Push Notification Overload
The app sends excessive push notifications about charging activities, sometimes from other vehicles, leading users to disable notifications entirely. This suggests a backend misconfiguration and potential data leak.
I receive numerous push notifications about charging from other vehicles.
Inconsistent Data Updates
The app displays outdated vehicle status information without clear indicators of data freshness, causing confusion about the current state of the vehicle. Users are left uncertain if the displayed data is accurate.
The app shows 'locked' status, but it's unclear if this is the current state.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Navigation Failures
The app fails to send navigation destinations to vehicles, a feature that previously worked with the We Connect app. This issue persists despite updates, causing frustration among users who rely on this functionality.
Alarm Management
Users are unable to manage or receive notifications for vehicle alarms through the app, a feature that was available in older versions. This lack of functionality is particularly frustrating for users who experience false alarms.
Fuel Type Selection
The app's fuel price feature defaults to Super 95 and does not allow users to select or favor other fuel types, reducing its utility for those who require different fuels. This limitation makes the app's interface less user-friendly.
Login and Registration Issues
Users face significant challenges with app registration and login, often getting stuck at the country selection or experiencing account lockouts. These issues prevent users from accessing the app's features entirely.
Push Notification Overload
The app sends excessive push notifications about charging activities, sometimes from other vehicles, leading users to disable notifications entirely. This suggests a backend misconfiguration and potential data leak.
Inconsistent Data Updates
The app displays outdated vehicle status information without clear indicators of data freshness, causing confusion about the current state of the vehicle. Users are left uncertain if the displayed data is accurate.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app's functionality is severely lacking compared to competitors. Basic features like car status and telemetry are missing, and the app feels outdated. I hope the development roadmap is full and improvements come quickly.
MbDi87
The app frequently fails to update data, and the synchronization with the vehicle is too slow. Competitors offer better performance and reliability.
Hille272
The app's design changes have made it less user-friendly. I can no longer favoritize fuel types, which makes the interface cluttered and less intuitive.
Nico Ga.

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app's functionality is severely lacking compared to competitors. Basic features like car status and telemetry are missing, and the app feels outdated. I hope the development roadmap is full and improvements come quickly.
Candice Wu
App Store
The app frequently fails to update data, and the synchronization with the vehicle is too slow. Competitors offer better performance and reliability.
Kelly Williams
Google Play
The app's design changes have made it less user-friendly. I can no longer favoritize fuel types, which makes the interface cluttered and less intuitive.
Koray Okumus
Google Play

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