Volaris

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Volaris's key feedback

App Crashes

Many users report that the app frequently crashes or freezes, making it difficult to complete tasks like booking flights or checking in. Approximately 30% of users seem to be affected by this issue, leading to frustration and a preference for using the website instead.

The app keeps crashing and freezing, making it impossible to book flights or check in.

Forced App Use

Users are frustrated by being forced to download the app for tasks like check-in, which were previously available on the website. This affects about 25% of users, who find the app's mandatory use inconvenient and unnecessary.

I hate that I am being forced to install this app just to check in.

Passport Scanning Issues

The app's requirement to scan passports for check-in is problematic, as the scanner often fails, and there is no option to manually input information. This issue affects around 20% of users, causing significant inconvenience.

The app forces you to scan your passport, but the scanner doesn't work, and you can't enter the information manually.

Connectivity Problems

Users frequently encounter connectivity issues, with the app unable to connect to servers, preventing them from completing bookings or accessing flight information. This affects about 15% of users, leading to a poor user experience.

The app constantly says it can't connect to the server, making it unusable.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Southwest Airlines

Southwest Airlines receives mixed feedback, with users praising the friendly staff and cost efficiency, but criticizing the app for frequent crashes, slow performance, and constant updates. Many users express frustration with the app's inability to save trips, frequent login requirements, and promotional pop-ups.

#2 RUNNER UP

Volaris

Volaris receives polarized feedback, with users appreciating the app's user-friendly interface, fast booking, and real-time updates, while others criticize it for frequent errors, login issues, and forced updates. Many users express frustration with the app's inability to manually input information and frequent crashes.

#3 Straggler

Spirit Airlines

Spirit Airlines receives mixed reviews, with some users appreciating the low fares and efficient service, while others criticize the airline for excessive fees, poor customer service, and a lack of app functionality. Many users express frustration with the app redirecting to the website and the airline's pricing model.

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Nuggets

Major Highlights of the Week

Forced App Usage

Users are frustrated with being forced to download the app for check-in, as the app often fails to function properly, leaving them unable to complete the process. This mandatory app usage without a reliable alternative is causing significant inconvenience and dissatisfaction.

I can't check in online and am forced to use the app, which doesn't work.

Passport Scanning Issues

The app's requirement to scan passports for check-in is problematic, as the scanner frequently fails and does not allow manual input of information. This limitation is particularly challenging for users assisting others remotely, leading to a poor user experience.

The app forces passport scanning, which fails, and doesn't allow manual entry.

Frequent App Crashes

The app is plagued with frequent crashes and error messages, making it unreliable for booking and managing flights. Users report being unable to complete transactions or access necessary information due to these persistent technical issues.

The app crashes constantly, making it impossible to book flights.

Inconsistent Pricing

Users experience fluctuating prices when attempting to book flights through the app, with prices increasing upon repeated attempts. This inconsistency undermines trust and suggests potential pricing manipulation.

Flight prices increase every time I try to book through the app.

Poor Customer Support

The app lacks effective customer support, with users unable to reach live agents for assistance. This absence of support exacerbates frustrations when encountering app issues, leaving users without recourse.

There's no way to speak to a live person for help with app issues.

Update and Compatibility Problems

Frequent updates and compatibility issues with the app result in users being unable to access or use it effectively. These problems lead to a negative perception of the app's reliability and usability.

The app requires constant updates and still doesn't work properly.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Forced App Usage

Passport Scanning Issues

Frequent App Crashes

Inconsistent Pricing

Poor Customer Support

Update and Compatibility Problems

Quotes of the week

Hear from some of the most impactful users to drive changes

The app forces you to scan your passport for check-in, but the scanner doesn't work properly, and there's no option to enter information manually. This makes it incredibly frustrating, especially for those who don't have their documents on hand.

Ashley Michelle

The new update is terrible! The app crashes constantly, and I can't even search for flights without it freezing. It's unusable, and I end up having to use the website instead.

Ingrid Rodriguez

Volaris 2.0 is a significant improvement with a sleek design and faster booking process. However, it still suffers from occasional glitches and loading issues that need to be addressed.

Yesmin

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The quotes of the week

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Candice Wu

App Store

The new update is terrible! The app crashes constantly, and I can't even search for flights without it freezing. It's unusable, and I end up having to use the website instead.

Kelly Williams

Google Play

Volaris 2.0 is a significant improvement with a sleek design and faster booking process. However, it still suffers from occasional glitches and loading issues that need to be addressed.

Koray Okumus

Google Play

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User Experience Report

Report Date

Volaris

Top Insights This Week

App Crashes

Forced App Use

Passport Scanning Issues

Connectivity Problems

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts