Volaris

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Volaris's key feedback

Frequent App Crashes

A significant number of users report that the app frequently crashes or fails to open, making it impossible to use for booking or check-in. Approximately 20% of users seem to be affected by this issue, as indicated by multiple reviews mentioning app crashes and errors.

The app keeps crashing and won't let me check in or book flights.

Mandatory Passport Scanning

Users are frustrated with the requirement to scan passports for check-in, as the scanner often fails and there's no option to manually input information. This issue affects around 15% of users, particularly those assisting less tech-savvy relatives.

The app forces passport scanning, but it doesn't work and won't let me enter details manually.

Server Connection Errors

Many users experience server connection errors, preventing them from completing bookings or check-ins. This problem seems to affect about 10% of users, as they frequently encounter messages about being unable to connect to the server.

I can't book a flight because the app keeps saying it can't connect to the server.

Forced App Usage

Users are unhappy about being forced to use the app for check-ins and bookings, especially when the app is unreliable. This issue affects approximately 10% of users, who express frustration over the lack of web-based alternatives.

I'm forced to use the app for check-in, but it doesn't work and I can't do it online either.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Viva Aerobus

Viva Aerobus receives high praise for its user-friendly app and efficient service, with many users appreciating the ease of use and smooth check-in process. However, some users report occasional bugs and issues with app updates.

#2 RUNNER UP

Aeromexico

Aeromexico's app is criticized for frequent crashes, login issues, and poor user experience, leading to frustration among users. Despite these issues, some users still appreciate the airline's service and staff.

#3 Straggler

Volaris

Volaris receives mixed feedback, with users appreciating the app's convenience and pricing options, but many express frustration over forced app usage, technical glitches, and poor customer service.

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Nuggets

Major Highlights of the Week

Payment Issues

Users face difficulties with payment processing, including declined credit cards despite sufficient funds and inability to change currency settings, leading to overcharges. This creates a barrier to completing bookings and causes frustration.

I attempted to book a flight, but my credit card was repeatedly declined despite sufficient funds.

Mandatory App Use

The app forces users to download and use it for check-ins, which is inconvenient for those who prefer web check-ins or have limited device storage. This mandatory requirement is seen as an unnecessary hurdle.

Forcing me to install an app just to check in to my flight is beyond ridiculous.

Passport Scanning

The app requires passport scanning for check-ins, but the scanner often fails, and there's no option to input information manually. This is particularly problematic for users assisting less tech-savvy relatives.

The new app is requiring the passport of the passenger to be scanned, however many people check in their older family members remotely.

Frequent Updates

Frequent mandatory updates disrupt user experience, as the app often requires updates before use, leading to frustration and decreased usability. This frequent updating is seen as excessive and unnecessary.

Seriously this new Volaris 2.0 app sucks it updates almost every day it's so annoying.

Server Connectivity

Users frequently encounter server connectivity issues, preventing them from accessing the app or completing tasks like booking and check-in. This unreliability undermines the app's core functionality.

The app doesn't display my flight information, receiving error message 'unexpected error occurred could not connect to server'.

Data Transfer Failures

The transition to the new app version has resulted in loss of user data, such as saved flights and personal information, causing inconvenience and requiring users to re-enter information.

Forced to install new version of app and not only has it lost/failed to transfer all my upcoming flights, but it won't accept my surname when trying to restore them to the account.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Payment Issues

Mandatory App Use

Passport Scanning

Frequent Updates

Server Connectivity

Data Transfer Failures

The transition to the new app version has resulted in loss of user data, such as saved flights and personal information, causing inconvenience and requiring users to re-enter information.

Quotes of the week

Hear from some of the most impactful users to drive changes

The Volaris 2.0 app is a major improvement! The interface is modern, easy to navigate, and booking flights is seamless. It runs smoothly with fast loading times and helpful features. A big thank you to the developers for creating such a reliable, user-friendly travel app. Highly recommended for all Volaris users!

MD mohasin

Week of May 26th, 2025

This app is completely unreliable. Every time I try to open it, I get an 'unexpected error' and it can’t connect to the server. I haven’t been able to buy tickets at all, which is incredibly frustrating. This airline has gone downhill over the years, and now their app doesn’t even function. If this is the level of service they’re offering, I’ll be booking with their competitors from now on.

Steven M

Week of May 26th, 2025

I really enjoyed Volaris:2. It’s a big improvement from the first version. Everything felt smoother, better organized, and more user-friendly. The design is clean, and it’s easy to find what you need. I also noticed faster performance and fewer issues compared to before. What stood out most was the attention to detail. It feels like the creators really listened to feedback and worked hard to make it better. Whether you’re new or returning, Volaris:2 is definitely worth checking out. Recommend

Rezabul Islam

Week of May 26th, 2025

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The quotes of the week

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Candice Wu

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User Experience Report

Report Date

Volaris

Top Insights This Week

Frequent App Crashes

Mandatory Passport Scanning

Server Connection Errors

Forced App Usage

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts