Volaris

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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All Insights

TOP INSIGHTS

A weekly roundup of Volaris's key feedback

Booking Issues

Users frequently encounter problems when trying to book flights, with approximately 30% of users reporting errors or crashes during the booking process.

The app crashes every time I try to book a flight.

Payment Failures

Around 25% of users experience difficulties with payment processing, often leading to failed transactions or double charges.

I was charged twice for my ticket and had to call customer service to resolve it.

Check-in Problems

Check-in functionality is unreliable, affecting about 20% of users who report being unable to check in through the app.

The app wouldn't let me check in, so I had to do it at the airport.

Poor User Interface

Approximately 15% of users find the app's interface confusing and difficult to navigate, leading to frustration and errors.

The app is so confusing that I often end up clicking the wrong options.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Viva Aerobus

Viva Aerobus receives high praise for its user-friendly app, which is described as intuitive and efficient for managing flights and check-ins. Users appreciate the ease of use and the app's ability to facilitate quick transactions, making it a preferred choice over competitors.

#2 RUNNER UP

Volaris

Volaris receives mixed feedback, with some users appreciating the app's functionality and ease of use, while others experience issues with glitches and crashes. The app is generally seen as useful for basic tasks, but improvements are needed to enhance reliability and user experience.

#3 Straggler

Aeromexico

Aeromexico's app is heavily criticized for being unreliable and plagued with technical issues, such as frequent crashes and login problems. Users express frustration with the app's inability to perform essential tasks like check-ins, leading to a poor digital experience.

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Nuggets

Major Highlights of the Week

Inconsistent Notifications

Users experience irregular and unreliable notifications, leading to missed flight updates and important information. This inconsistency affects their ability to manage travel plans effectively.

I missed my flight because the app didn't notify me of the gate change.

Payment Processing Errors

Frequent payment processing failures result in user frustration and abandoned transactions. This issue directly impacts revenue and customer satisfaction.

I tried multiple times to pay for my ticket, but the app kept showing an error.

Language Barrier Issues

The app's language settings are not intuitive, causing confusion and miscommunication for non-native speakers. This hampers the user experience and accessibility.

I couldn't find how to change the app language from Spanish to English.

Seat Selection Glitches

Users encounter errors when selecting seats, leading to incorrect assignments and dissatisfaction. This technical flaw disrupts the booking process and user expectations.

I chose a window seat, but the app assigned me an aisle seat instead.

Profile Data Loss

User profiles occasionally lose saved data, such as frequent flyer information, causing inconvenience and repeated data entry. This issue undermines user trust and loyalty.

My frequent flyer number disappeared from my profile, and I had to enter it again.

Slow App Performance

The app suffers from slow loading times and lag, frustrating users and hindering their ability to complete tasks efficiently. This performance issue detracts from the overall user experience.

It takes forever for the app to load my booking details.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Inconsistent Notifications

Users experience irregular and unreliable notifications, leading to missed flight updates and important information. This inconsistency affects their ability to manage travel plans effectively.

Payment Processing Errors

Frequent payment processing failures result in user frustration and abandoned transactions. This issue directly impacts revenue and customer satisfaction.

Language Barrier Issues

The app's language settings are not intuitive, causing confusion and miscommunication for non-native speakers. This hampers the user experience and accessibility.

Seat Selection Glitches

Users encounter errors when selecting seats, leading to incorrect assignments and dissatisfaction. This technical flaw disrupts the booking process and user expectations.

Profile Data Loss

User profiles occasionally lose saved data, such as frequent flyer information, causing inconvenience and repeated data entry. This issue undermines user trust and loyalty.

Slow App Performance

The app suffers from slow loading times and lag, frustrating users and hindering their ability to complete tasks efficiently. This performance issue detracts from the overall user experience.

Quotes of the week

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The app crashes frequently during booking, making it frustrating to complete a reservation.

TravelLover123

I love the user-friendly interface, but the payment process is too slow and often fails.

JetSetter89

Notifications about flight changes are delayed, causing inconvenience in planning my trips.

FrequentFlyer22

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User Experience Report

Report Date

Volaris

Top Insights This Week

Booking Issues

Payment Failures

Check-in Problems

Poor User Interface

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

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Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

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