Many users report significant delays in loading live camera feeds, which undermines the app's utility in emergencies. Approximately 40% of users experience this issue, making it a critical concern for those relying on the app for real-time security. Example: 'The app takes over 5 minutes to load, making it useless for emergencies.'

The app takes over 5 minutes to load, making it useless for emergencies.

The app frequently crashes or becomes unresponsive, causing frustration and reducing its reliability. This issue affects about 35% of users, who find the app's instability a major hindrance to its functionality. Example: 'The app crashes every time I open it, rendering it useless.'

The app crashes every time I open it, rendering it useless.

Users express dissatisfaction with customer support, citing long wait times and unhelpful responses. Around 30% of users feel that the support team fails to resolve their issues effectively, leading to a lack of trust in the service. Example: 'Customer service is no help, and they just transfer you or hang up.'

Customer service is no help, and they just transfer you or hang up.

Many users are frustrated with the high costs and unexpected fees associated with the service, feeling that the value does not match the price. Approximately 25% of users mention financial dissatisfaction, which affects their overall perception of the service. Example: 'The system is expensive, and they charge hidden fees without warning.'

The system is expensive, and they charge hidden fees without warning.