Virgin Money Credit Card
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
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Highlights trends and insights
Helps you understand what matters most
TOP INSIGHTS
1
A significant number of users, approximately 70%, report that the app frequently fails to load or takes an excessive amount of time to open, making it difficult to access account information. This issue is particularly frustrating as the app is the sole method for managing accounts.
2
Around 60% of users experience problems with account details not displaying, such as balance and transaction history, which renders the app unusable for managing finances. This issue persists despite attempts to reload or reinstall the app.
3
Approximately 30% of users face issues with Face ID not functioning consistently and OTPs not being received, which hinders their ability to log in securely and access their accounts.
4
About 40% of users express frustration over the inability to manage their accounts via a website, as the app is the only access point, which becomes problematic when the app is not functioning properly.
COMPETITORS ANALYSIS
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