Virgin Money Mobile Banking
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
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Highlights trends and insights
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TOP INSIGHTS
1
A significant number of users, approximately 40%, report that the app frequently experiences downtime, making it difficult to perform essential banking tasks like transferring money or logging in. This issue is causing frustration and inconvenience for many customers.
2
Around 15% of users have expressed concerns about the app's updates causing more harm than good, such as crashing or removing essential features like statement access, leading to a decline in user experience.
3
Approximately 10% of users are worried about the app's requests for unnecessary permissions, such as accessing other apps or tracking phone usage, which raises privacy concerns.
4
About 10% of users report problems with connectivity, particularly when trying to access the app over 5G networks, which limits their ability to use the app on the go.
COMPETITORS ANALYSIS
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