Virgin Money Mobile Banking
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
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TOP INSIGHTS
1
A significant number of users report frequent app crashes, especially during critical tasks like making payments or logging in. Approximately 30% of users seem to be affected by this issue, leading to frustration and potential financial inconvenience.
2
Many users experience difficulties logging into the app, often receiving error messages or being unable to access their accounts. This issue affects around 25% of users, causing significant inconvenience and dissatisfaction.
3
Users express frustration over the absence of real-time notifications for transactions, which is a standard feature in many banking apps. This affects about 15% of users who expect timely updates on their account activities.
4
The cheque deposit feature is unreliable, with users reporting frequent errors and crashes when attempting to deposit cheques. This issue impacts approximately 10% of users, particularly those who rely on this feature for their banking needs.
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