Vids AI - Reels Video Editor

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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TOP INSIGHTS

A weekly roundup of Vids AI - Reels Video Editor's key feedback

Subscription Issues

Many users are frustrated with unexpected charges after the free trial period, with about 15% of users reporting issues with subscription management and refunds. This has led to dissatisfaction and accusations of deceptive practices.

I was charged for a full year after the trial without a reminder, and they refused to refund me.

App Crashes

A significant number of users, approximately 10%, experience frequent app crashes, especially when trying to upload or edit videos, which hinders their ability to use the app effectively.

The app crashes every time I try to upload photos or videos, making it unusable.

Limited Free Features

Around 12% of users are disappointed with the limited functionality of the free version, feeling misled by advertisements that suggest more features are available without payment.

The app is advertised as free, but almost everything requires payment, which is misleading.

Editing Bugs

About 8% of users report bugs during editing, such as clips being rearranged or text disappearing, which disrupts their workflow and causes frustration.

When editing, my text often disappears or shifts, making it hard to create videos.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Canva

Canva receives high praise for its versatility and ease of use, with users appreciating its wide range of tools for creating graphics and social media content. However, some users express frustration with recent updates and subscription issues.

#2 RUNNER UP

InShot

InShot is highly regarded for its user-friendly interface and comprehensive editing features, making it a favorite among mobile video editors. Some users, however, report issues with exporting videos and occasional glitches.

#3 Straggler

Vids AI - Reels Video Editor

Vids AI is appreciated for its ease of use and trendy effects, making it popular for creating social media content. However, some users are frustrated by the paywall for exporting videos and occasional technical issues.

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Nuggets

Major Highlights of the Week

Subscription Issues

Users are experiencing unexpected charges after the free trial period ends, with difficulties in obtaining refunds. This has led to dissatisfaction and perceptions of the app as a scam.

I canceled the same day the money was taken, but they refused to refund me.

Technical Glitches

The app frequently crashes or fails to load content, preventing users from editing videos effectively. This results in frustration and abandonment of the app.

I was able to make 1 15 sec video and then it wouldn’t load any of my content.

Music Limitations

The app restricts users to pre-populated music, limiting creative flexibility and user satisfaction. Users desire the ability to use their own music tracks.

Please allow the audio AI videos to be used with your own music.

Editing Errors

Users report issues with media order and text placement during editing, leading to disorganized final products. This disrupts the editing process and user experience.

When you are making a template and move the videos in a different order it changes where the other videos were cut at.

Feature Discrepancies

The app's advertised features do not match user expectations, leading to disappointment and perceptions of false advertising. Users feel misled by the app's capabilities.

This doesn't do anything of what initially the ad said it does.

Refund Difficulties

Users face challenges in obtaining refunds for unwanted subscriptions, leading to negative perceptions of customer service. This issue contributes to a lack of trust in the app.

I tried to get my money back but never received a refund.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Subscription Issues

Users are experiencing unexpected charges after the free trial period ends, with difficulties in obtaining refunds. This has led to dissatisfaction and perceptions of the app as a scam.

Technical Glitches

The app frequently crashes or fails to load content, preventing users from editing videos effectively. This results in frustration and abandonment of the app.

Music Limitations

The app restricts users to pre-populated music, limiting creative flexibility and user satisfaction. Users desire the ability to use their own music tracks.

Editing Errors

Users report issues with media order and text placement during editing, leading to disorganized final products. This disrupts the editing process and user experience.

Feature Discrepancies

The app's advertised features do not match user expectations, leading to disappointment and perceptions of false advertising. Users feel misled by the app's capabilities.

Refund Difficulties

Users face challenges in obtaining refunds for unwanted subscriptions, leading to negative perceptions of customer service. This issue contributes to a lack of trust in the app.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app offers a 3-day free trial, but if you don’t cancel in time, it automatically charges you for a full year. I canceled the same day the money was taken, but they refused to refund me. The app itself is not user-friendly — there are much better options like CapCut.

Юлиана_1

I paid $80 for a year subscription, which I canceled within the 3-day trial, but they still charged me. This app does not replace CapCut.

DaReal.ivyRae

Honestly, it has so much potential. I hate when it uploads the reels and all the clips are completely out of order. Something about this app has too many small issues, but I was almost going to subscribe.

mayungbe

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

I paid $80 for a year subscription, which I canceled within the 3-day trial, but they still charged me. This app does not replace CapCut.

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Report Date

Vids AI - Reels Video Editor

Top Insights This Week

Subscription Issues

App Crashes

Limited Free Features

Editing Bugs

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts